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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property

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Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Outdoor pool, pool umbrellas, pool loungers
Couples treatment room(s), sauna, body treatments, mud baths
On the beach, white sand, sun-loungers, beach towels
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Housekeeping
  • Spa
  • 24/7 front desk

Explore the area

View in a map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪2 min walk‬
  • Quinta Avenida
    ‪2 min drive‬
  • Xcaret Eco Theme Park
    ‪10 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 1 King Bed, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(20 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior with Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior with Pool View

  • 23 sq m
  • Sleeps 4

View all photos for Room Deluxe With Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe With Ocean View

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Ocean view
  • Sleeps 4

View all photos for Room Standard with Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard with Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Room Superior With Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior With Pool View

  • 23 sq m
  • Sleeps 4

View all photos for Room Standard With Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard With Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Room Deluxe with Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe with Ocean View

  • 23 sq m
  • Ocean view
  • Sleeps 4

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Exterior

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  • All-inclusive
  • Spa
  • Parking included
4.0 out of 5, Very good, 1,001 reviews
The price is €332
includes taxes & fees
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About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Family fun on the beach, with outdoor pool, near Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Viva Azteca by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mayan Ruins of Playacar. Enjoy features like free WiFi in public areas and free self-parking, plus 4 restaurants.
  • Free WiFi
  • Free self-parking
  • The 4 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Indulge with aromatherapy, mud baths or hot stone massages at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • Steps from Playacar Golf Club and a 4-minute drive from Quinta Avenida
  • Airport shuttle service available for a fee
Viva Azteca by Wyndham, A Trademark All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this property measures 6534 square feet (607 square metres) and includes conference space. A children's pool, a fitness centre, and a terrace are also featured at the family-friendly Viva Azteca by Wyndham, A Trademark All Inclusive Resort. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4-star Playa del Carmen property is smoke free.

El Nopal – This buffet restaurant serves breakfast, lunch and dinner.
II Palco – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Bamboo – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Xul Ha – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
El Cenote – This poolside bar only serves light fare. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • El Cenote
  • El Nopal
  • II Palco
  • Xul Ha

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bodyboard
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Padel
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,534 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.72 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 465 out of 1001 reviews
Rating 8 - Good. 302 out of 1001 reviews
Rating 6 - Okay. 151 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Maria Rodriguez

Travelled with partner
The food was absolutely terrible, and to make matters worse, my husband found a cigarette butt in his meal! We were completely disgusted and immediately reported it to the manager. Needless to say, we will never be returning to this resort again!
Stayed 5 nights in May 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach
Stayed 4 nights in May 2025

8/10 Good

Serguei

Travelled with family
Liked: Cleanliness
Overall 7 days trip went good. Good food, friendly stuff, close to shopping and a 10 min walk to 5th street. Hotel is kind of outdated but we were there for the Ocean not a room. Did not have any people who want you to buy the Timeshare , that's was a surprise. Overall will comeback.
Stayed 7 nights in May 2025

8/10 Good

Manuel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, the rooms were great but the floors were very slippery when wet, like more than a usual tile. Loved the variety at the buffet, only negative about it was that i do wish at least the main buffet was air conditioned.
Stayed 3 nights in May 2025

6/10 Okay

Tyler

Liked: Cleanliness
I would rate my stay at Viva Azteca as mediocre. I have stayed at resorts that were nicer, although our stay at Viva Azteca was decent. My biggest problem was the lack of restaurants
Stayed 3 nights in May 2025

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an old Playa del Carmen vibe. The staff is very attentive and helpful. The food was great, wonderful coffee and always had options for delicious fresh food.
Stayed 8 nights in May 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo está bien thanks
Stayed 8 nights in Apr 2025

8/10 Good

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Travelled here with my partner, it was a very chill resort with lots of families. Definitely not a big party spot, but that was good for us. Everything was nice and clean, our power went out one day and they fixed it quickly. Our only issue was the food, we didn’t have high expectations going in as all inclusive food is hit or miss but we were still disappointed.
Stayed 5 nights in Apr 2025

10/10 Excellent

Albert

Liked: Cleanliness, property conditions & facilities
Great resort
Stayed 10 nights in Apr 2025

4/10 Poor

Billie-Jo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Sergio O

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good AND clean. Good could be better. Restaurant schedules were not the Best.
Stayed 4 nights in Apr 2025

10/10 Excellent

Santo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great for families. Friendly helpful staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable, friendly staff, great service
Stayed 7 nights in Apr 2025

10/10 Excellent

reeza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, everything at this hotel was great, especially the staff and service, restaurant food and service was excellent, property was clean and spotless. I would recommend to anyone to stay here at this all-inclusive hotel, it's less than 1 hr. from Cancun Airport, lots of activities. My family really enjoyed it- very safe, only recommendation to Viva Azteca please time limit people in the hot tub if it's busy.
Stayed 5 nights in Apr 2025

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well taken care of. There were many options of food at the buffet and the restaurants. You can walk into downtown within 20 minutes. The beach was AMAZING! We all had a wonderful time visiting!
Stayed 4 nights in Apr 2025

10/10 Excellent

Irais

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly
Stayed 7 nights in Apr 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time to Viva Azteca this time with our teen boys. Same great service experience as the first. Very clean, very nice amenities and staff. Food is pretty good with variety. We will definitely go back again and recommend to friends and family.
Stayed 5 nights in Mar 2025

4/10 Poor

joerg

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fir smokers: smoking is only allowed on 2 spaces without shade. It's a long way. If someone wants to enjoy a cigarette with their coffee, they are out of luck. We will never book this hotel again !
Stayed 11 nights in Mar 2025

10/10 Excellent

Amanda

Stayed 7 nights in Mar 2025

10/10 Excellent

monidipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a great resort, may be helpful to have more classes
Stayed 4 nights in Mar 2025

10/10 Excellent

Leah Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this beautiful resort, loved it and will return
Stayed 6 nights in Mar 2025

10/10 Excellent

Atilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Viva Azteca.
Stayed 7 nights in Mar 2025

2/10 Terrible

Fernando

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was by far our worst experience in Playa, and we have been going there. It would be way too much to detail, but the staff was fairly rude and the quality of everything is just not good. Way too expensive for what you get, and to make matters worse, now they get sargasso all year round and their beach is gone, they have almost no sand.
Stayed 4 nights in Mar 2025