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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property
VIP Access

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Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Exterior
Property video
Exterior
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Poolside views, open daily

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room Standard With Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard With Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Room Deluxe With Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe With Ocean View

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 4

View all photos for Room Standard with Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard with Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Room Deluxe with Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe with Ocean View

  • 23 sq m
  • Sleeps 4

View all photos for Room Superior With Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior With Pool View

  • 23 sq m
  • Sleeps 4

View all photos for Room Superior with Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior with Pool View

  • 23 sq m
  • Sleeps 4

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 1 King Bed, Non-Smoking

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 2 Queen Beds, Non-Smoking

8.2 out of 10
Very good
(26 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Ocean, 2 Queen Beds, Non-Smoking

  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 1 King Bed, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • Garden view
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

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Exterior detail
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About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Catch some rays at the beach or spend the day relaxing at Viva Azteca by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mayan Ruins of Playacar. Enjoy features like free WiFi in public areas and free self-parking, plus 4 restaurants.
  • Free WiFi
  • Free self-parking
  • The 4 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Indulge with massages, reflexology or mud baths at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Playacar Golf Club and a 4-minute drive from Quinta Avenida
  • Airport shuttle service available for a fee
Viva Azteca by Wyndham, A Trademark All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this property measures 6534 square feet (607 square metres) and includes conference space. A children's pool, a fitness centre, and a terrace are also featured at the family-friendly Viva Azteca by Wyndham, A Trademark All Inclusive Resort. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4-star Playa del Carmen property is smoke free.

El Nopal – This buffet restaurant serves breakfast, lunch and dinner.
II Palco – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Bamboo – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Xul Ha – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
El Cenote – This poolside bar only serves light fare. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • El Cenote
  • El Nopal
  • II Palco
  • Xul Ha

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bodyboard
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Padel
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,534 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 475 out of 1002 reviews
Rating 8 - Good. 299 out of 1002 reviews
Rating 6 - Okay. 145 out of 1002 reviews
Rating 4 - Poor. 50 out of 1002 reviews
Rating 2 - Terrible. 33 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Alena

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2025

10/10 Excellent

Jennifer Ann

Stayed 5 nights in Sep 2025

4/10 Poor

Sandra

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Buffet food was bad. We went out everyday to eat a good meal. Service at the restaurants was slow. It took an hour to get our food. The staff gave better service to the people that were wearing a black bracelet. We paid money too. I don't recommend this place.
Stayed 7 nights in Nov 2025

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This resort was a major disappointment. Unless you’re a Black Band VIP, expect second-class treatment from the start. I booked an ocean-view king room through Expedia and was given two queen beds facing nothing but palm trees. The front desk refused to honor my reservation. There are no elevators, the pool closes at 8pm, and the shower drained terribly. The food was mediocre, and only two staff members showed any friendliness; the rest seemed irritated. You’re also not allowed to take buffet food to your room, which is ridiculous. The drinks were some of the worst I’ve had—no premium liquor, watered-down cocktails, and even the non-alcoholic drinks tasted bad. Entertainment was cheesy, and although the bar stays open until 2am, you’re expected to stay quiet or get told off. Most guests were seniors, making the atmosphere dull. You only get one pool towel per day, and the resort feels outdated. Workers were scrubbing tiles in the pool and jacuzzi while people were still in the water. There are no bottled waters, only dispensers, and no ice machines—you have to go to the bar for everything. And unless you’re VIP, forget about poolside drink service. My group will never return, and I wouldn’t recommend this resort to anyone. Save your money and go somewhere that actually values its guests.
Stayed 8 nights in Nov 2025

10/10 Excellent

Charlla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room ,amazing foid& beds great service aimed to please .
Stayed 6 nights in Nov 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very attentive and friendly. The resort is spotless. Beach sitting area is spacious with a ton of beach chairs. Food is ok, but par for the area resorts. Like the fact that reservations are not needed for the specialty restaurants. Will be returning again. Shout out to the entertainment staff and Louis the pool bartender.
Stayed 5 nights in Nov 2025

8/10 Good

Kaleb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
items stolen
Stayed 5 nights in Nov 2025

10/10 Excellent

Kylie Gwenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Irma Corina

Liked: Cleanliness
Stayed 5 nights in Oct 2025

10/10 Excellent

Juan

Stayed 6 nights in Oct 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Radoslava Sharkova

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quaint and nice. The staff was great. The beach was awesome!
Stayed 5 nights in Oct 2025

10/10 Excellent

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely wonderful. The staff was very friendly and accommodating. Everything is very clean. The A/C works great and the beds are very comfortable! Bring a water jug because they don’t use water bottles. They have filtered water dispensers all over. We had no issues with the water. Everything is quick and easy to get to, from the front desk to the beach, it’s a short walk. The pool bar is open 24 hours a day which was nice!! The food was excellent! The breakfast buffet left a little to be desired but the lunch buffet and pool snack bar made up for it. The ocean was incredibly beautiful with lots of activities. The nightly shows were great. The only “downfall” is no drinking in the pool. Their sister resort Viva Maya is a short walk down the road or beach and they have a swim up bar. I highly recommend this resort and look forward to going back next year!! (This is the first time I have ever said that about a resort in my 20 years of traveling to Playa del Carmen!!)
Stayed 7 nights in Sep 2025

10/10 Excellent

Bridgett

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area, very accommodating. Good food and drinks. Friendly staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, many activities, great staff, great food!
Stayed 6 nights in Sep 2025

8/10 Good

Katrin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to figure out when and where activities were, for example cooking classes, because the app did not have locations and often incorrect times. Activities also did not have descriptions.
Stayed 6 nights in Sep 2025

10/10 Excellent

Anthony Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this place.
Stayed 8 nights in Jul 2025

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The food went from awful to really descent in 24 hrs. Rooms with strong humidity and plumbing issues in the shower and vanity.
Stayed 6 nights in Sep 2025

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

8/10 Good

Karolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Viva Azteca by Wyndham and really enjoyed it. It’s a smaller, quieter resort with fewer kids and less partying, which made it perfect for a relaxed, chill atmosphere. The food was delicious, and the staff were very welcoming. If you’re looking for something bigger with more activities and entertainment, I’d recommend checking out Viva Maya, but if you prefer a laid-back vibe, Azteca is a great choice.
Stayed 8 nights in May 2025

10/10 Excellent

Josephine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Socorro Posada, Schaumburg

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 5 nights in Aug 2025

10/10 Excellent

Terence, Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Well laid out & very clean. Friendly & helpful staff. Amazing beach. Great food & its excellent that you can also take advantage of their sister resort, Maya, for extra dining options as well. The rooms & belconies need more hooks to hang towels & things on. Would be nice to have beer added to the fridge daily when the room is cleaned. The cafe should open before 9am. The beach toys office (kayaks, etc.) should open earlier as well.
Stayed 10 nights in Jul 2025

8/10 Good

Fabiola Tovar de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar , la pasamos mui bien !!
Stayed 7 nights in Aug 2025

10/10 Excellent

Arilee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

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