Viva Maya by Wyndham, A Trademark All Inclusive Resort

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Where to?

Dates

November 2025

December 2025

5 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

All-inclusive
24/7 front desk
Bar
Housekeeping
Spa

Explore the area

Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710

Place, Playacar Golf Club
‪11 min walk‬
Place, Quinta Avenida
‪11 min drive‬
Place, Xcaret Eco Theme Park
‪17 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Superior With Garden View

28 sq m
Sleeps 4

Room Superior With Ocean View

28 sq m
Sleeps 4

Room Deluxe With Garden View

28 sq m
Sleeps 4

Room Superior With Garden View

28 sq m
Sleeps 4

Room Deluxe With Garden View

28 sq m
Sleeps 4

Room Superior With Ocean View

28 sq m
Sleeps 4

Superior Garden, 1 King Bed, Non-Smoking

Very good

36 sq m
Sleeps 3
1 King Bed

Superior Garden, 2 Queen Beds, Non-Smoking

Very good

36 sq m
Sleeps 4
2 Queen Beds

Deluxe, 2 Queen Beds, Non-Smoking

Very good

40 sq m
Sleeps 4
2 Queen Beds

Superior Ocean, 1 King Bed, Non-Smoking

Exceptional

36 sq m
Ocean view
Sleeps 3
1 King Bed

Superior Ocean, 2 Queen Beds, Non-Smoking

Very good

36 sq m
Ocean view
Sleeps 4
2 Queen Beds

Accessible Room, 1 Queen Bed, Non-Smoking

Wonderful

36 sq m
Sleeps 2
1 Queen Bed

Superior Room, 1 King Bed, Non Smoking, Pool View

Sleeps 3
1 King Bed

Superior Room, 2 Queen Beds, Non Smoking, Pool View

Exceptional

Sleeps 4
2 Queen Beds

Room Superior With Pool View

28 sq m
Sleeps 4

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Pool
All-inclusive
Spa
Kids pool

includes taxes & fees

1 Dec - 2 Dec

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

All-inclusive property with 5 restaurants and 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Our customers tell us they can't get enough of Viva Maya by Wyndham, A Trademark All Inclusive Resort's great beach location. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Free WiFi in public areas, free self-parking and 3 outdoor pools are available.

Free WiFi
Free self-parking
Enjoy international cuisine at La Terraza, one of the property's 5 restaurants and 3 bars/lounges
Take a swim in the 3 outdoor pools
Indulge with facials, deep-tissue massages or body scrubs at the spa
Services include babysitting, a free children's club and a concierge
On-site recreation includes an outdoor tennis court, a gym and a sauna
Guests have great things to say about the location and the beach
Just a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida
Airport shuttle service available for a fee

Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 18977 square feet (1763 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the family-friendly Viva Maya by Wyndham, A Trademark All Inclusive Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

La Terraza – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Hacienda Don Diego – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Portofino – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

Miramare – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

Cosmopolita by Viva – This restaurant specialises in Fusion cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Sailing

Scuba-diving lessons

Surfing/body boarding

Windsurfing

Land activities

Cycling

Fitness facilities

Tennis

Volleyball

Children's club

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Water fitness

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site

Food and drink

3 bars/lounges
5 restaurants
A poolside bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Cosmopolita by Viva
Hacienda Don Diego
La Terraza
Miramare
Portofino

Things to do

3 outdoor pools
Archery
Beach volleyball
Beach yoga
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Outdoor tennis court
Playground
Rock climbing
Rowing/canoeing
Sauna
Scuba diving
Tennis lessons
Windsurfing

Family friendly

3 outdoor pools
Children's games
Free children's club
Free supervised activities for children
In-room babysitting
Laundry facilities
Mini-fridge
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

18,977 square feet of conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Garden
On the beach
On the waterfront
Pool loungers
Terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
No lift
Tile flooring in room
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible restaurant

3 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch LED TV with premium cable channels

Food and drink

Mini-fridge

Access via exterior corridors
Air conditioning
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 2.77 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

8.0

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Johannes

3 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2025

10/10 Excellent

Claudia

30 Jul 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Ralph

28 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

ANA

Travelled with family

27 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nos gusto mucho el hotel, muy comodo, todas las instalaciones muy bonitas y los empleados muy amables.

Stayed 5 nights in Jul 2025

10/10 Excellent

James Oliver

Travelled with family

26 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful Staff which helped make this an amazing stay. Highly recommend this resort.

Stayed 6 nights in Jul 2025

4/10 Poor

Merelin Monserrat

Travelled with family

26 Jul 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

Costumer service was not the best, at the restaurants and front desk

Stayed 11 nights in Jul 2025

4/10 Poor

Matthew

Travelled with family

23 Jul 2025

Disliked: Staff & service, property conditions & facilities

Traveled with 9 people, ages 15 to 70. We booked 5 rooms. • Check in process - confusing and they acted like we were inconveniencing them. • Rooms: 1) a handle literally fell off the room door upon opening & they said they’d have it fixed in 15 minutes. We waited for over an hour to fix & had to remind them. 2) 1st day there there was no running water on our whole level. 3) Patios are TINY - like 2’ by 4’. 4) Air conditioning barely kept up. 5) Don’t expect normal toiletries, they only provide shampoo and shower gel. 6) Beds are comfortable. 7) Mini fridges are not stocked. • Cellular and Wi-Fi - horrible service for internet, calls and texts. It was impossible to stay in touch with the rest of our party. • Beach - terrible with sargassum & the smell was horrendous. Although I won’t fault the resort for Mother Nature’s doings. It’s probably nice other times of the year. Plenty seating. • Pool - standard. Plenty seating. • Check out process - AWFUL. If you don’t have every single scrap of required stuff they charge you! It’s their way of nickel-and-diming you! Lost a towel key? $20 USD. Lost a room key? $10 USD. They even cut off your bracelet & if you don’t have it (say it’s the last night and it’s bothering you so you remove it) it’s $10. They give you a tiny scrap of paper when you finish checking out and if you don’t have that when you get into your transportation, it’s like they won’t let you leave. Just awful to be scrambling for that kind of thing on the way out.

Stayed 6 nights in Jul 2025

2/10 Terrible

Francisco

Travelled with family

21 Jul 2025

Disliked: Staff & service, amenities

My family and I were genuinely excited to visit Viva Maya Resort. I traveled with my wife, two children (ages 18 and 21), and two 18-year-old nephews. We chose this resort because of the beautiful beach and the potential for a relaxing getaway — but from the moment we arrived, our experience has been frustrating and deeply disappointing. We arrived from Chicago at 11am after a long day of travel, leaving our home at 3am. We stood in the heat for hours waiting for our room, which wasn’t ready until 3pm. During that time, we were never offered a welcome drink, never asked if we needed help with our bags, and were passed by several bellboys who didn’t even acknowledge us. At check-in, the overwhelmed employee was drenched in sweat, clearly unsupported, and gave us a look that made us feel completely unwelcome. There is no real air-conditioned area to cool off in this intense heat. Yes, the coffee shop has A/C, but it barely seats 20 people — completely inadequate for the number of guests waiting hours for rooms. Once we did get our room, we were pleased with the cleanliness and setup — no complaints there. However, basic things like no conditioner in the bathroom raised questions about the overall guest experience. From 11am yesterday until 10am today — not one staff member has asked if we’d like a drink. The beach cabanas and shaded areas are beautiful, but are exclusive to VIP guests only. We weren’t even allowed to buy 1 same food at buffet daily limited choices

Stayed 3 nights in Jul 2025

10/10 Excellent

Temitope

Travelled with group

20 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed the all inclusive services : excellent meals ,beach sports especially the sailing and the staff were professional. I felt safe there ,used their safety box. Enjoyed my tours outside the resort too . Great arrangement by the concierge and I got gift 😍👍

Adult pool at viva maya Wyndham , so much fun and drinks was readily available

Bicycle was available. Got one and played round with it

Boat sailing was fun too @vivamaya Wyndham resort

Stayed 5 nights in Jul 2025

8/10 Good

Mark W

Travelled with family and small children

17 Jul 2025

Liked: Amenities

Great resort, good food, nice location, easy access to Playa Del Carmen. Only downfall is seaweed on the beach is horrible. Best to go Oct to April.

Stayed 7 nights in Jul 2025

10/10 Excellent

Zulfia, SAN DIEGO

13 Jul 2025

Stayed 10 nights in Jun 2025

4/10 Poor

Eralda

Travelled with family and small children

13 Jul 2025

There was no air conditioner anywhere but the rooms. The ocean was super dirty and smelled horrible. Mini fridge in the room was empty. There was no water or any other drinks. The only good thing was the entertainment thing. You could go at the onsite restaurants only based on how many nights you were staying at the resort. The food was OK. I wouldn’t return there again.

Stayed 6 nights in Jun 2025

10/10 Excellent

Fahira

Travelled with partner

12 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like everything

Stayed 10 nights in Jul 2025

8/10 Good

Philip

12 Jul 2025

Liked: Amenities

Stayed 6 nights in Jun 2025

4/10 Poor

legna

Travelled with family

12 Jul 2025

Disliked: Staff & service, amenities, property conditions & facilities

As an experienced traveler customer service was the worse ever. No explanation from staff when questions ask or rational of their answers compared to other facilities I have been. For a hotel chain with great expectations I was dumbfounded.

Stayed 4 nights in Jul 2025

8/10 Good

Charles

7 Jul 2025

Stayed 6 nights in Jun 2025

6/10 Okay

Ernesto

6 Jul 2025

Liked: Staff & service

Stayed 7 nights in Jun 2025

6/10 Okay

Richard

4 Jul 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Pamela

3 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

8/10 Good

Mario, Coyoacan

3 Jul 2025

Stayed 3 nights in Jun 2025

6/10 Okay

Gisela

Travelled with family, Travelled with family and small children

3 Jul 2025

Liked: Cleanliness

We love the service and staff at this hotel, this is our 2nd time there and both visits were for family weddings. Antonio was great making sure we had drinks at the beach and pool area. The bar tenders at the pool bar work hard but there was always a long line, therefore Antonio took great care of us. The food and drinks have gotten bad, they don't have good selection of liquior and unfortunately we did witnessed a bar tender watering down some of the liquor bottles, which was very disappointing. We only liked one of the dinners which was when they had Mexican theme food, the rest of the nights was the same type of food, same goes with breakfast, everything has gotten very generic. Also they terraza dinning room has no ac, therefore is hot. Our room ac wasn't working properly, and even though they checked it, it never went down passed 24c. The staff was always nice and friendly, but will not be returning there, they do try hard to keep the beach clean from sargassum, it's just not worth the amount of money we spent

Stayed 5 nights in Jun 2025

8/10 Good

Melina

Travelled with family, Travelled with family and small children

2 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Friendly staff, however for a family with toddlers and strollers, they should have elevators or assign a first floor bedroom not the third floor, also the alcoholics drinks barely had alcohol.

Stayed 5 nights in Jun 2025

4/10 Poor

Lilia

1 Jul 2025

Disliked: Cleanliness

Stayed 3 nights in Jun 2025

10/10 Excellent

Amy Patricia

1 Jul 2025

Stayed 5 nights in Jun 2025

6/10 Okay

Ricardo

1 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2025

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Choose dates to view prices

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room Superior With Garden View

Room Superior With Garden View

View all photos for Room Superior With Ocean View

Room Superior With Ocean View

View all photos for Room Deluxe With Garden View

Room Deluxe With Garden View

View all photos for Room Superior With Garden View

Room Superior With Garden View

View all photos for Room Deluxe With Garden View

Room Deluxe With Garden View

View all photos for Room Superior With Ocean View

Room Superior With Ocean View

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

Superior Ocean, 1 King Bed, Non-Smoking

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

Accessible Room, 1 Queen Bed, Non-Smoking

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Superior Room, 1 King Bed, Non Smoking, Pool View

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

Superior Room, 2 Queen Beds, Non Smoking, Pool View

View all photos for Room Superior With Pool View

Room Superior With Pool View

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About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees