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Palace Hotel

3.0 star property

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Photo gallery for Palace Hotel

A grand lobby with a large chandelier, ornate ceiling, and a central piano.
Property video
An outdoor courtyard with arches, a fountain, and potted plants.
A large indoor swimming pool with columns, a covered area, and a view of the outside.
A courtyard with brick flooring, arches, and potted plants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Place, Palace Casino
    ‪1 min walk‬
  • Place, Poços de Caldas Cable Car
    ‪2 min walk‬
  • Place, Thermas Antonio Carlos
    ‪3 min walk‬

Room options

View all photos for Standard Single Room, 2 Single Beds, Garden View

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Single Beds, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room, 2 Single Beds

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Single Beds

8.6 out of 10
Excellent
(19 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, 1 Double Bed

A neatly arranged hotel room with a bed, bedside table, lamp, and a small table with chairs.

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(36 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed, Garden View

A bedroom with a large bed, a nightstand with a lamp, and a painting on the wall.

Standard Double Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds, Garden View

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Suite, Multiple Beds, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 39 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Quadruple Room, Multiple Beds

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Quadruple Room, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Double Room, 1 Double Bed

A hotel room with a large bed, a television on the wall, a table with chairs, and a balcony with a view of greenery.

Deluxe Double Room, 1 Double Bed

8.2 out of 10
Very good
(14 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

A bedroom with a large bed, bedside tables, a chair, and a painting on the wall.

Deluxe Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Palace Hotel

This hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include a shower and bidets. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include massages.
Our customers tell us that they enjoy the helpful staff at Palace Hotel. During your stay, you're just a quick walk from Palace Casino. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi in some public areas
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages at the spa
  • Amenities include free newspapers in reception, a front desk safe and 4 meeting rooms
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the overall condition of the property
  • Steps from Palace Casino and Jose A Junqueira Park
Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness centre, spa services, and a complimentary children's club are also featured at the family-friendly Palace Hotel. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Poços de Caldas hotel.

Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 50 per night)
  • Secured, covered valet parking on site (BRL 50 per night)
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 200 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BRL 50 per night
  • Valet parking fee: BRL 50 per night
  • Rollaway bed fee: BRL 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 987 reviews
Rating 8 - Good. 292 out of 987 reviews
Rating 6 - Okay. 109 out of 987 reviews
Rating 4 - Poor. 38 out of 987 reviews
Rating 2 - Terrible. 15 out of 987 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Renato

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Wladimir

Liked: Staff & service, amenities
Excelente
Stayed 1 night in Mar 2026
Verified

8/10 Good

Nivalda

Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located, stuff extremely helpful and kind. Amazing breakfast. In other hand I think they need a deep clean in their rooms especially at the doors where we can see need a dirty fingerprints there , the curtains were filthy and need to be washed and the walls clearly needs to be painting.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would love to stay here again

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

KRISTIN

Liked: Staff & service, amenities
This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Rosemary

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Stayed 17 nights in Oct 2025
Verified

10/10 Excellent

Christine g h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jose Carlos Hoffmann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Aug 2024
Verified

8/10 Good

PAULO TARSO CB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, só o frigobar estava gotejando água, acredito que a vedação não estava muito boa. Colaboradores super atenciosos.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Alex

Liked: Property conditions & facilities
Programação em periodo de feriado bem completa, com monitoria para as crianças. Buffet de almoco e jantar
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Shirlei

Liked: Cleanliness, staff & service, property conditions & facilities
Fantástico café da manhã, gentileza dos funcionários, local extremamente agradável
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
O hotel é tradicional, você se sente como num filme, os ambientes tem uma arquitetura linda. Café da manhã maravilhoso. Equipe muito atenciosa e educada. Tudo bem limpo no quarto. O único problema é que na hora da reserva pelo hoteis.com havia selecionado 2 quartos para 4 adultos e chegando lá a reserva era de apenas 1 quarto com 2 cômodos e 1 banheiro. Isso não havia ficado claro pra mim no momento da reserva, visto que selecionei 2 quartos para ter 2 banheiros.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eu só queria que a piscina ficasse aberta mais tempo, mas de resto tudo é perfeito
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ednilson

Liked: Staff & service, amenities, property conditions & facilities
Em um dos dias o quarto nao foi limpo. O estacionamento custa 50,00 por dia, achei caríssimo, inclusive, em um dos dias o carro veio todo sujo de fezes de pássaros, ou seja, fica em algum lugar aberto. A piscina é legal, mas precisa que a água seja trocada de tempos em tempos, pois nao estava legal no 3⁰ dia de hospedagem nossa. Café da manhã excelente.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Janaina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel maravilhoso. Estadia perfeita. Equipe de colaboradores excepcional.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

ana regina de brito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo muito bom! A atmosfera do local é deslumbrante, muito especial. Outro ponto positivo foi a possibilidade de ser atendida por massoterapeutas no spa do hotel, amei!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Helenice

Liked: Cleanliness, staff & service, property conditions & facilities
Ficamos 1 noite apenas, mas toda equipe do Hotel super atenciosos, quarto muito bom, estadia muito agradavel
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

ENEIDA

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel maravilhoso. Café da manhã muito bom, piscina aquecida de água sulfurosa muito relaxante. Pessoal atencioso.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

LUIZ MARCELO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar maravilhoso com historia, boa comida e equipe acolhedora.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Edna Fukue

Liked: Cleanliness, staff & service, property conditions & facilities
O hotel bem localizado
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Luiz Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Gosto muito.
Stayed 1 night in Mar 2026