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Mercure Hunter Valley Gardens

Property class: 4.5

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Photo gallery for Mercure Hunter Valley Gardens

Exterior
Indoor wedding
Yoga
Breakfast, lunch, dinner served; pool views
Children’s play area – indoor

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Cnr Broke And Macdonald Road, Pokolbin, NSW, 2320
  • Place, Hunter Valley Gardens
    ‪1 min walk‬
  • Place, Roche Estate
    ‪2 min walk‬
  • Place, Brokenwood Wines
    ‪9 min walk‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds

Studio, 2 Double Beds | Premium bedding, minibar, desk, laptop workspace

Studio, 2 Double Beds

8.0 out of 10
Very good
(14 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Studio, 1 King Bed

8.8 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible

Studio, 1 King Bed, Accessible | Premium bedding, minibar, desk, laptop workspace

Studio, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Privilege, Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Hunter Valley Gardens

This smoke-free motel features an attached winery, a full-service spa and an outdoor pool. Free wired Internet in public areas and free self parking are also provided. Other amenities include a restaurant, a 24-hour health club and a bar/lounge. Housekeeping is available on request.
Mercure Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and free newspapers. Beds feature premium bedding. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Pokolbin motel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a 24-hour health club are featured at the motel. An outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Mercure Hunter Valley Gardens. During your stay, you'll be connected to a shopping centre and just a quick walk from Hunter Valley Gardens. You'll find features such as free self-parking and free wired Internet, plus a full-service spa.
  • Free wired Internet
  • Free self-parking
  • Enjoy garden views while dining at Elements Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to facials, manicures and pedicures or body treatments at Heavenly Hunter
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • Steps from Hunter Valley Gardens and 4 minutes on foot from Tempus Two Winery
  • Airport shuttle service available for a fee
A winery is on site. Mercure Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Wired Internet is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a 24-hour health club, and a hot tub are also featured at the family-friendly Mercure Hunter Valley Gardens. Self parking is free.

This 4.5-star Pokolbin motel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Elements Restaurant – Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 35 to 35 for adults and AUD 14 to 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Helicopter/aeroplane tours
  • Hot tub
  • Library
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Winery

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 52-cm TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 69.00
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cots (infant beds) are available for AUD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 35.00 to 35.00 for adults and AUD 14.00 to 14.00 for children
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
The front desk at this property is open daily from 7 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Mercure Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens Pokolbin
Mercure Hunter Valley Gardens Motel Pokolbin

Mercure Hunter Valley Gardens Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 449 out of 1001 reviews
Rating 8 - Good. 353 out of 1001 reviews
Rating 6 - Okay. 131 out of 1001 reviews
Rating 4 - Poor. 44 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Gregory, Newtown

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and practical, like all hotels it could do with more accessible power outlets near the bed, bathroom was clean, great shower. I’d suggest a door mat per room as I felt bad walking in with dirty shoes after the rain even after doing my best to clean them before entering. Staff were super friendly. Buffet breakfast was standard, nothing special, nothing wrong.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great, rooms very large and very clean with plenty of free parking next to your room. Buffet breakfast was good but busy so sometimes a wait for the trays to be replenished. Pool was a fair size with a free sauna with showers on the side. Very large Irish bar just 5 minutes away that has music and great food.
Stayed 2 nights in Jan 2026

10/10 Excellent

Chad

Stayed 1 night in Jan 2026

8/10 Good

Rowena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with great amenities and a FANTASTIC buffet breakfast. Rooms were a little dated and let the whole experience down a little but would still come back if we're in the area again.
Stayed 1 night in Jan 2026

6/10 Okay

Ashish

Travelled with family and small children
Hotel should keep bottles of water in the room even if they charge you.
Stayed 2 nights in Jan 2026

6/10 Okay

Frances

Travelled with family
Disliked: Staff & service
Nicd
Stayed 2 nights in Jan 2026

8/10 Good

Nic

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and easy to get to eveywherr
Stayed 2 nights in Dec 2025

8/10 Good

May-Britt V. R.

Liked: Cleanliness, staff & service, amenities
Nice common areas! Rooms need a bit of updating. Clean and tidy. Breakfast without fresh green and fruit, only melons. Restaurant good for gluten-free options. Silent area expected pool with noisy children as usual.
Stayed 1 night in Dec 2025

6/10 Okay

Melissa

Travelled with family
Disliked: Amenities
Rooms are very outdated (well ours was) the grounds in general pretty untidy / lots of cobwebs around and just a general untidy feel. We were a nice easy walk to the gardens though which is what we wanted. Restaurant quite expensive for the pretty basic accommodation.
Stayed 1 night in Dec 2025

10/10 Excellent

Kendall

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room comfortable beds. Walking distance to shops and Hunter Valley Gardens. Will be back !
Stayed 2 nights in Nov 2025

10/10 Excellent

Aydin

Stayed 1 night in Nov 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

10/10 Excellent

Pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Judson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a great location and great stay look no further
Stayed 1 night in Oct 2025

8/10 Good

Ian

Stayed 1 night in Oct 2025

6/10 Okay

Gaylene

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Neeraj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Sep 2025

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Karen B

Stayed 2 nights in Jul 2025

10/10 Excellent

Sallieann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, comfortable bed, friendly staff

Great location within walking distance to the village and gardens. Friendly staff. Big, clean room and a little patio. Paid for extras silk rose petals, bottle of wine and cheese platter on arrival just beautiful. Ordered a picnic lunch, came with a picnic blanket as well, so filling! Comfortable bed and parking right out the front of the ground floor room, a bonus. Dined at the restaurant beautiful meal, I had the duck, husband the barramundi, only had the main meal and a drink and we were full. Buffet breakfast has a great selection. Will definitely be staying here again.
Stayed 2 nights in Aug 2025

8/10 Good

Katiya

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Clean, safe and walking distance to Hunter Valley shopping village. Parking outside the property. Excellent price
Stayed 2 nights in Jul 2025

2/10 Terrible

Justine

Stayed 2 nights in Jun 2025