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Mercure Hunter Valley Gardens

4.5 star property

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Photo gallery for Mercure Hunter Valley Gardens

Exterior
Indoor wedding
Miscellaneous
Breakfast, lunch and dinner served
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Cnr Broke And Macdonald Road, Pokolbin, NSW, 2320
  • Place, Hunter Valley Gardens
    ‪1 min walk‬
  • Place, Roche Estate
    ‪2 min walk‬
  • Place, Brokenwood Wines
    ‪10 min walk‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio, 2 Double Beds

Studio, 2 Double Beds | Premium bedding, minibar, desk, laptop workspace

Studio, 2 Double Beds

8.0 out of 10
Very good
(14 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Studio, 1 King Bed

8.8 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio, 1 King Bed, Accessible

Studio, 1 King Bed, Accessible | Premium bedding, minibar, desk, laptop workspace

Studio, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace

Privilege, Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About this property

Mercure Hunter Valley Gardens

This smoke-free motel features an attached winery, a full-service spa and an outdoor pool. Free wired Internet in public areas and free self parking are also provided. Other amenities include a restaurant, a 24-hour health club and a bar/lounge. Housekeeping is available on request.
Mercure Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and free newspapers. Beds feature premium bedding. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Pokolbin motel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a 24-hour health club are featured at the motel. An outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Mercure Hunter Valley Gardens. During your stay, you'll be connected to a shopping centre and just a quick walk from Hunter Valley Gardens. You'll find features such as free self-parking and free wired Internet, plus a full-service spa.
  • Free wired Internet
  • Free self-parking
  • Enjoy garden views while dining at Elements Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, aromatherapy or manicures and pedicures at Heavenly Hunter
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • Steps from Hunter Valley Gardens and 4 minutes on foot from Tempus Two Winery
  • Airport shuttle service available for a fee
A winery is on site. Mercure Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Wired Internet is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a 24-hour health club, and a hot tub are also featured at the family-friendly Mercure Hunter Valley Gardens. Self parking is free.

This 4.5-star Pokolbin motel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Elements Restaurant – Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 35 to 35 for adults and AUD 14 to 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Helicopter/aeroplane tours
  • Hot tub
  • Library
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Winery

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 52-cm TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: AUD 69.00

Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments

The front desk is open daily from 7 AM - 10 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cots (infant beds) are available for AUD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 35.00 to 35.00 for adults and AUD 14.00 to 14.00 for children
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
The front desk at this property is open daily from 7 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Mercure Hunter Valley Gardens Pokolbin

Mercure Resort Hunter Valley Gardens Pokolbin

Mercure Hotel Pokolbin

Mercure Hunter Valley Resort Pokolbin

Mercure Resort Hunter Valley Gardens Hotel Pokolbin

Mercure Hunter Valley Pokolbin

Mercure Hunter Valley

Mercure Resort Hunter Valley Gardens

Mercure Hunter Valley Gardens

Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin

Mercure Hunter Valley Resort

Mercure Hunter Valley Gardens Motel

Mercure Resort Hunter Valley Gardens

Mercure Hunter Valley Gardens Pokolbin

Mercure Hunter Valley Gardens Motel Pokolbin

Mercure Hunter Valley Gardens Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 447 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 131 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities
Staff was great. Good location and amenities.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and courteous staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

LEANNE

Liked: Cleanliness, amenities, property conditions & facilities
Room was good staff were fabulous the restaurant was a stand oug
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rowena

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with great amenities and a FANTASTIC buffet breakfast. Rooms were a little dated and let the whole experience down a little but would still come back if we're in the area again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mr Terence

Liked: Cleanliness, amenities, property conditions & facilities
Very nice size room. And ood facilities near by.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Judson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a great location and great stay look no further
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great, rooms very large and very clean with plenty of free parking next to your room. Buffet breakfast was good but busy so sometimes a wait for the trays to be replenished. Pool was a fair size with a free sauna with showers on the side. Very large Irish bar just 5 minutes away that has music and great food.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Nic

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and easy to get to eveywherr
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean room comfortable beds. Walking distance to shops and Hunter Valley Gardens. Will be back !
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay!
Stayed 3 nights in Apr 2023
Verified

8/10 Good

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and beautiful location
Stayed 1 night in May 2025
Verified

10/10 Excellent

Neeraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great location and standard of accommodation. Staff were friendly and helpful
Stayed 1 night in Mar 2025
Verified

8/10 Good

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and practical, like all hotels it could do with more accessible power outlets near the bed, bathroom was clean, great shower. I’d suggest a door mat per room as I felt bad walking in with dirty shoes after the rain even after doing my best to clean them before entering. Staff were super friendly. Buffet breakfast was standard, nothing special, nothing wrong.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Staff were lovely. Room was neat and clean but unfortunetely our spa did not work. Very dissapointed as that was the reason we booked that room. Everything else was good
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Melissa

Disliked: Amenities
Rooms are very outdated (well ours was) the grounds in general pretty untidy / lots of cobwebs around and just a general untidy feel. We were a nice easy walk to the gardens though which is what we wanted. Restaurant quite expensive for the pretty basic accommodation.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gregory

Liked: Staff & service, amenities, property conditions & facilities
Great location with easy parking and good dining options.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Anette

Liked: Room comfort
Disliked: Cleanliness
Good
Stayed 1 night in Dec 2025
Verified

8/10 Good

May-Britt V. R.

Liked: Cleanliness, staff & service, amenities
Nice common areas! Rooms need a bit of updating. Clean and tidy. Breakfast without fresh green and fruit, only melons. Restaurant good for gluten-free options. Silent area expected pool with noisy children as usual.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Ashish

Hotel should keep bottles of water in the room even if they charge you.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
It's been pleasant to stay there
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, lovely place with great staff. Will definitely recommend and stay here again
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, really enjoyed the spa
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to wineries etc., was just what we wanted.
Stayed 4 nights in Sep 2024
Verified

6/10 Okay

Frances

Disliked: Staff & service
Nicd
Stayed 2 nights in Jan 2026