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Hotel Escala Puebla Centro

3.0 star property

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Photo gallery for Hotel Escala Puebla Centro

A hotel room with a bed, a desk, a chair, a wardrobe, and two paintings on the wall.
A modern kitchen with dark cabinetry, a dining area with a wooden table and blue chairs, and a large potted plant in the foreground.
A view from a balcony with a large potted plant, a metal railing, and a glimpse of the street and buildings outside.
A hallway with white walls, a tiled floor, and two potted plants.
A modern living room with a sofa, a dining table, and chairs. There are potted plants and a flat-screen TV on the wall.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
706 C. 12 Sur Barrio de Analco, Puebla, PUE, 72500
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Place, Zócalo de Puebla
    ‪10 min walk‬
  • Place, Puebla Cathedral
    ‪10 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪49 min drive‬

Room options

View all photos for Basic Room

A hotel room with a bed, two bedside tables, a door, and a textured wall.

Basic Room

7.8 out of 10
Good
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Grand Room

A hotel room with a bed, a desk, two chairs, a red cabinet, and a painting on the wall.

Grand Room

9.0 out of 10
Wonderful
(26 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a TV, and a window.

Family Room

10.0 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Exclusive Studio Suite, 2 Bedrooms

Two single beds with dark headboards and white bedding in a room with a small bedside table and lamp.

Exclusive Studio Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Large Single Sofa Bed OR 1 Queen Bed
  • Free Wi-Fi

Grand Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Basic Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Family Room

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Escala Puebla Centro

This smoke-free hotel features concierge services, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, gift shops/newsstands, a communal living room and a front desk safe are on-site.
Hotel Escala Puebla Centro offers 36 accommodations with a hairdryer. This accommodation is furnished with desks and dining tables. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. This Puebla hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Escala Puebla Centro. During your stay, you're just a quick walk from Museo de la Memoria Histórica Universitaria. You'll find features such as free WiFi in public areas and concierge services. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 12 minutes by foot from Zócalo de Puebla and a 4-minute drive from Puebla Cathedral
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Hotel Escala Puebla Centro offers its guests gift shops/newsstands, tour/ticket assistance, and concierge services. Public spaces have free WiFi. Hotel Escala Puebla Centro also features a front desk safe and a communal living room.

This 3-star Puebla hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Family friendly

  • Dining table

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Dining table

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Escala Puebla Centro Puebla
Hotel Escala Puebla Centro Hotel
Hotel Escala Puebla Centro Puebla
Hotel Escala Puebla Centro Hotel Puebla

Hotel Escala Puebla Centro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 410 reviews
Rating 8 - Good. 99 out of 410 reviews
Rating 6 - Okay. 30 out of 410 reviews
Rating 4 - Poor. 13 out of 410 reviews
Rating 2 - Terrible. 19 out of 410 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Allan

A bit out of the way but the rooms are sparkling and the price is very reasonable
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Merrill

Liked: Amenities, property conditions & facilities
Quick check-in, excellent staff, clean, strong and hot shower, stable internet, my room was quiet, and good price.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Ysa

Liked: Cleanliness, staff & service, property conditions & facilities
10 min walk to Zocalo. No dining facilities other than very few street vendors. Area around seems like old, closed businesses or homes. Hotel is beautifully renovated & staff are very friendly & helpful. Neighbourhood needs to be restored to make this hotel work. While great value for stay, next visit I would stay closer to Zocalo.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended!

The hotel is very closed to the zocalo, the neighborhood is safe, the crew is friendly.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Staff additions are great. All staff was polite and took care of business, efficiently. It was a quiet stay.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, spacious rooms, great hot water showers!!! Too bad it was cold and there were no heaters in the room.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Merrill

Liked: Amenities
This is my 6th stay and my stays have been perfect. Clean, strong hot shower, King bed, great staff and strong, dependable internet and price is great.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Merrill

Liked: Amenities, property conditions & facilities
Great room size, quiet, staff always helpful, very clean, large shower with great pressure and hot water. Comfortable bed! El centro is about 7 minutes away with many restaurants and coffee shops.
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Rosaba

Okay
Stayed 1 night in Jan 2026
Verified

8/10 Good

Marcos F.

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy space
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Merrill

Liked: Amenities
Great place to stay with large rooms, very clean, internet was excellent, large shower with hot water and powerful shower. Very secure!! Staff was excellent and so close to the center. About 8-10 minutes to the Zocalo. I liked this hotel so much I booked 5 nights during New Year Holiday.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
The street where locates hotel is not safe.
Stayed 7 nights in Dec 2024
Verified

8/10 Good

edward

Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly hotel. Hard bed. Room was clean and good TV with lots of channels. I little longer walk to Zocalo than I wanted but not too bad.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Absolutely amazing hotel with English speaking staff. Extremely helpful in helping us book a hiking trip. Rooms are spotless and only a 5 block walk to the main Plaza. This is definitely a hotel I would book again. The neighborhood is NOT dangerous as mentioned in some reviews. We walked at night without a problem.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Escala is consistently excellent. The hotel is clean, quiet and the staff is the best. The room is large, as is the bathroom. The shower is large, water pressure is strong, water hot. Internet is consistent and strong. The hotel is about a 7 or 8 minute walk to the Cathedral and Zocalo. Many restaurants and coffee shops 6 to 9 minutes from hotel. The price is excellent!
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities

Puebla for the smart traveler

Every thing was perfect only problem Is that the room was very cold due To high humidity, front desk and maid Service were really helpful The location might not look ideal But once you get to know the area It becomes a great pla e to be at with conve nient public tansport MetroBus rapid transit System
Stayed 6 nights in Jan 2024
Verified

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with very modern design, yet unique with stone walls, inside garden areas and quiet. The rooms are large, huge shower with hot shower. The internet was great and stable. The bed was a huge king and for me very comfortable. The area around the hotel is marginal, but I have never felt unsafe. It close to the the Zocalo, far enough that is quiet. The price is really great. My 3rd stay and I will stay 5 nights for the New Year.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Stuart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Angélica

Liked: Staff & service
.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

TERESA

Disliked: Cleanliness, staff & service, property conditions & facilities
handcap 3 -floor not elevator
Stayed 5 nights in Nov 2024
Verified

6/10 Okay

filo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
No elevators to 3rd floor. No food served at all. Not safe to walk around neighborhood. The hotel is located in an area that was designated for indiginous that were forced out of zocolo. 10 minute walk to zocolo.
Stayed 3 nights in Oct 2024
Verified

4/10 Poor

juan

Disliked: Staff & service

Not really

Wifi not working. Very,very noisy. Doors are paperthin. Difficult to test. Full of yelling kids
Stayed 1 night in Oct 2024