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Hotel Sofia

2.5 star property

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Photo gallery for Hotel Sofia

Double Room | In-room safe, desk, free WiFi, bed sheets
Interior entrance
Lobby lounge
Free daily continental breakfast
Front of property – evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • Parking included
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
3 Poniente no 319, Col Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪5 min walk‬
  • Puebla Cathedral
    ‪7 min walk‬
  • Puebla Convention Center
    ‪15 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi, bed sheets

Double Room

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi, bed sheets

Double Room

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Sofia

Hotel with free breakfast, a short walk to Zócalo de Puebla
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business centre and concierge services.
Hotel Sofia offers 45 accommodations with a safe and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Hotel Sofia, you're just a quick walk from Zócalo de Puebla. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 4-minute walk from Zócalo de Puebla and 7 minutes on foot from Puebla Cathedral
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Sofia. Self parking is free.

This Puebla hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM.
Hotel Sofia has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Free self parking on site
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Sofia

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Sofia Puebla
Sofia Puebla
Hotel Sofia Hotel
Hotel Sofia Puebla
Hotel Sofia Hotel Puebla

Hotel Sofia Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 215 out of 472 reviews
Rating 8 - Good. 137 out of 472 reviews
Rating 6 - Okay. 68 out of 472 reviews
Rating 4 - Poor. 25 out of 472 reviews
Rating 2 - Terrible. 27 out of 472 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
The location is perfect. Well maintained. The free breakfast was nice but very small.
Stayed 1 night in Mar 2025

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Appartment good but the issue was the air conditioner. I was not giving the remote i was giving the condition to drop my.ID before the remote is given to me .This was weired and strang to me .Even when i accepted that they take the copy of it they refused .I had tobstay in the room without using air conditioner which should be part of the payment i made as a right .I can only stay at the apartment if the air conditioner remote is giving to me before lodging .I mentioned my concern to the reception before checkong out the following day but every other thing is fine
Stayed 1 night in Mar 2025

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities

So so

A bed two end tables and a closet dresser in room. There was a safe in the room with no instructions. Parking was 3 blocks away. Room was quite warm for me to sleep and fan did not help.
Stayed 2 nights in Dec 2024

2/10 Terrible

Abraham

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a three day stay on the second day, my friend got bitten by bed bugs. call Expedia for help never could get in touch, the hotel moved me to a room with one bed instead of two , that I had booked from the beginning , so I was forced to sleep with my companion in a very small bed
Stayed 3 nights in Nov 2024

2/10 Terrible

Fermin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos pusieron en la habitación que está a un lado de la recepción, y literal ni siquiera se puede descansar
Stayed 1 night in Nov 2024

4/10 Poor

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s an open concept hotel. You can look down the balcony to the reception area. My family and I didn’t sleep at all. The noise from the reception echoes to the rooms and the doors are glass. Not soundproof. It was a sleepless night.
Stayed 1 night in Nov 2024

10/10 Excellent

steven, waterloo

Stayed 3 nights in Oct 2024

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, property conditions & facilities
the lady in the front desk was rude and not friendly or even helpful.
Stayed 1 night in Nov 2024

8/10 Good

Bryan Ulises

Stayed 3 nights in Oct 2024

10/10 Excellent

Atzin

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente y todo el personal muy atento y amable sobretodo quisiera reconocer al recepcionista de la mañana es un chico sumamente amable y te hace sentir bienvenido muchas gracias por todo. Volvería a regresar
Stayed 4 nights in Oct 2024

10/10 Excellent

Milvia, Kissimmee

Stayed 1 night in Sep 2024

10/10 Excellent

Alfonso, evansville

Liked: Cleanliness, staff & service, property conditions & facilities
Only five minutes away from the historic center of the city of puebla. Definitely will stay again in this place.
Stayed 2 nights in Jul 2024

8/10 Good

Benjamin, Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

4/10 Poor

Royce

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Not a clean hotel!

This hotel needs a lesson in cleanliness. While it's a budget hotel, cleanliness should be priority! I should have taken pictures. I found my bed and pillows to be full of hairs, as if the sheets had never been changed. I had to thoroughly go through the bed and remove all the hairs with tissue paper. Thankfully, I travel w/ Lysol wipes. Upon lifting the toilet seat I could see splashes of pee and poop that had not been properly cleaned. The AC unit was placed above the doorframe of the room to the bathroom. I kept getting splashed on by the leaky AC every time I walked in/out of the bathroom. The walls were stained with water drop lines that the AC had made over the months/years. The room was dusty, you can tell the daily cleaning is very minimal and the room needs a new good coat of paint, the shower door has mold, one of the lights in the bathroom kept failing when i turned it on, it would flicker for the first few tries until it would finally kick in and stay on. I had to leave my storage stored and i noticed that their storage area are cabinets next to the front desk but available to anyone, they have keyholes but they are not locking them. If they ever have to step away from the front desk, anyone from the street can walk in and take your belongings because they were not properly locking the cabinets. That's a big no-no! This hotel looks very nice in the pictures and externally but it's a different story once you enter the room.
Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Stayed 1 night in Sep 2023

10/10 Excellent

Deysi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Esperanza

Liked: Property conditions & facilities
Very close to downtown. Good service, frienly people
Stayed 4 nights in Sep 2023

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, staff & service
The place is smaller than the picture showed . We tried to rest and was imposible,the AC was doing a terrible noise. And during the day was more difficult because of the employees talking loud.
Stayed 2 nights in Jun 2023

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good option to stay in Puebla
Stayed 1 night in Jun 2023

10/10 Excellent

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free continental breakfast is coffee (Too bad no free refills on the coffee), pan dulce and 1 small plate of fresh fruit. It is all served to you by hotel staff. They have it really controlled. Location is amazing, close to everything. Great restaurants around. Front staff could be a little bit more cheerful. We were there for about a week and not once did they smile or try to make small talk😅 the staff upstairs were a littttttle bit more pleasant...but that's even twisting my arm😆
Stayed 2 nights in Sep 2022