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One Puebla Serdan

Property class: 3

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Photo gallery for One Puebla Serdan

A modern hotel with a prominent 'one' sign, a covered entrance, and a well-lit facade.
A modern reception area with a green wall, a wooden counter, seating, and a refrigerator stocked with beverages.
A hotel room with a bed, a desk, a chair, a window with a city view, and a wall-mounted light.
A modern building with a glass entrance, a visible sign with text, and a well-lit interior.
A modern reception area with a seating area, a counter with snacks, a TV mounted on the wall, and a refrigerator stocked with beverages.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Av. 15 de Mayo No. 4502, Puebla, PUE, 72023
  • Place, Galerías Serdán
    ‪5 min walk‬
  • Place, Parque del Paseo de Los Gigantes
    ‪6 min drive‬
  • Place, Cuexcomate Volcano
    ‪13 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a window with a city view, and a wall-mounted light.

Superior Room, 1 Queen Bed

9.2 out of 10
Wonderful
(28 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a window with a city view, and two wall-mounted lights.

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a coat rack, and a TV.

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a city view, a coat rack, and a desk with a chair.

Superior Room, 2 Double Beds

9.6 out of 10
Exceptional
(24 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

One Puebla Serdan

Along with a business centre, this smoke-free hotel has a meeting room and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a front desk safe are on-site. Housekeeping is available on request.
One Puebla Serdan offers 126 accommodations with complimentary bottles of water and a hairdryer. LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at One Puebla Serdan, you're just a quick walk from Galerías Serdán. Enjoy features like free WiFi in public areas and free self-parking, plus a business centre.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a business centre and a meeting room
  • Just a 1-minute drive from Galerías Serdán and 6 minutes from Finsa Industrial Park
Public spaces have free WiFi. Business amenities include a business centre and a meeting room. The business-friendly One Puebla Serdan also features laundry facilities, a front desk safe, and a lift. Free self parking is available.

This 3-star Puebla hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Built in 2017
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

One Puebla Serdan Hotel
One Serdan Hotel
One Serdan
One Puebla Serdan Hotel
One Puebla Serdan Puebla
One Puebla Serdan Hotel Puebla

One Puebla Serdan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 416 out of 644 reviews
Rating 8 - Good. 164 out of 644 reviews
Rating 6 - Okay. 43 out of 644 reviews
Rating 4 - Poor. 10 out of 644 reviews
Rating 2 - Terrible. 11 out of 644 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very good brekafast.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice, clean, affordable place.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Chia-Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, the maintenance of the room is great. Sufficient space and amenities that you need for a short term stay. Not many options for the breakfast but it’s okay for the price.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

ESMERALDA

Liked: Cleanliness, amenities, property conditions & facilities
nice hotel
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Maria Del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TODO EXCELENTE
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Afsaneh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean with very friendly staff.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

dulce

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is delicious! Great variety and traditional. Chilaquiles with all sauces. I am totally coming back!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean

Staff was nice and the room was clean.
Stayed 2 nights in May 2024
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price. Only concert Was they will Shutoff the A/C during the day
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. A lot of restaurants near to go.
Stayed 4 nights in Apr 2024
Verified review

6/10 Okay

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable

agradable
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Eruviel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

MA. NIEVES HOYOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Lori

Liked: Cleanliness, staff & service, amenities
The hotel was clean and well kept. Our air conditioning didnt function properly and the deadbolt didnt work. We reported these issues upon checkout and we were told both issues would be addressed. For the price paide, we were desappointed.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Rafael

Liked: Cleanliness
Disliked: Staff & service
No opinion
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Emilio

Liked: Cleanliness
I was disappointed waiting for the front desk person, I was supposed to pay a fee of $261.93 because I made a payment through Expedia of $86.46 the total of the hotel was 367.52 and the hotel charged me the full amount and they told me that I had to contact Expedia customer service to be reimbursed for the initial payment. But Expedia doesn't have any phone number to contact them. I would like to be reimbursed for that money 🙁 Thank you
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Juan Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia y amplio estacionamiento
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

matias

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El personal de recepción súper irresponsable tuve que esperar 20 min a que llegara la recepciónista a atenderme por qué no estaba
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Juan Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estacionamiento fue accesible, aunque está descubierto, solo hay un paso que está elevado y si el auto es bajo puede golpear.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
En general todo bien
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rosalba

Liked: Cleanliness, amenities, property conditions & facilities
Estupendo descanso
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

HIRAM ALVARO

Liked: Cleanliness
Cumplió perfecto las necesidades
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo Ok
Stayed 1 night in Feb 2026