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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Property class: 4.5

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Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

A bar area with a thatched roof, poolside seating, and a sign for 'Pizzeria'.
Creator video - submitted by Erika Gentille
A beachfront resort with overwater bungalows, a pool, and a clear blue sky.
A beach resort with a clear view of the ocean, a rocky shoreline, and a building with a red roof.
A couple walking through a restaurant entrance with hanging wicker lamps, stone walls, and potted plants.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included

Explore the area

View in a map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Place, Kantenah Lagoon
    ‪11 min walk‬
  • Place, Blu Riviera Maya
    ‪4 min drive‬
  • Place, Dolphin Discovery
    ‪6 min drive‬

Room options

View all photos for Deluxe Gold King

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the pool area through the glass door.

Deluxe Gold King

8.6 out of 10
Excellent
(7 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Rock Suite Platinum

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Rock Suite Platinum

  • Ocean view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Rock Royalty Partial Ocean View King Bed

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the sea.

Rock Royalty Partial Ocean View King Bed

8.0 out of 10
Very good
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Swim-up King Bed

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the pool area through the glass door.

Deluxe Swim-up King Bed

7.4 out of 10
Good
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Sky Terrace (One Bedroom)

A hotel room with a large bed, a small table, two chairs, a nightstand, and a view of the ocean.

Deluxe Sky Terrace (One Bedroom)

7.0 out of 10
Good
(13 reviews)
  • 87 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Gold, two double beds

A hotel room with two beds, a large window, a bathtub, and a table with a magazine.

Deluxe Gold, two double beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Diamond King Bed

A modern hotel room with a large bed, a sitting area with a table, a bathtub, and a view of the outdoors.

Deluxe Diamond King Bed

8.0 out of 10
Very good
(2 reviews)
  • Partial sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

6 outdoor pools
Hard Rock Hotel Riviera Maya - All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.0 out of 5, Very good, 1,003 reviews
The price is €375
includes taxes & fees
16 Sept - 17 Sept
Hard Rock Hotel Riviera Maya - All Inclusive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Catch some rays on Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, designer toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, 2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Rock Spa has 50 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. During your stay, you'll be within walking distance of Puerto Aventuras Golf Club. Features include free breakfast, free WiFi in public areas and free valet parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Toro, one of the property's 9 restaurants and 7 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with manicures and pedicures, facials or hydrotherapy at Rock Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • 14 minutes by car from Xplor Theme Park and 7 minutes from Puerto Aventuras Marina
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This luxury property also offers a complimentary water park, outdoor tennis courts and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Toro – This restaurant specialises in international cuisine and serves lunch and dinner.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner.
Le Petit Cochon – This restaurant specialises in French cuisine and only serves dinner.
Los Gallos – This restaurant specialises in Mexican cuisine.
Dive – This poolside bar only serves light fare.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Tennis

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Pilates classes
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (return)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 577 reviews
Rating 8 - Good. 116 out of 577 reviews
Rating 6 - Okay. 89 out of 577 reviews
Rating 4 - Poor. 37 out of 577 reviews
Rating 2 - Terrible. 34 out of 577 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente menu
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

MOHD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect for family and adults
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Linda Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything you wanted. Great restaurants food was fabulous and was the service. pools and pool service was exceptional . Entertainment and staff were top of the line. They went out of their way to make your stay as enjoyable as possible
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Karla Jaqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Great space in the condos. Overall a nice resort!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities
The food, staff, and amenities were amazing. Would definitely stay at a Hard Rock Hotel again!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Florentina-Bianca Berbece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing, the property is gigantic with a ton of restaurants and bars. It is the absolute best treat for adults. Even the kids section was very nice and friendly. Totally sure we will return to Hard Rock Cancun Resort
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Ricky D

Everything was Great
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great. Food good some parts of property sligjtly dated.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

GERARDO ANTONIO

Excelente
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Daniel Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing . Could improve the humidity odor in the rooms .
Verified review

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffets were great, rooms were large and clean. The resort was clean with plenty of activities to do for the whole family. The adults only section was amazing we will be back. Did not enjoy the pressure of signing up for a legendary package. Wasted 3hrs because we were told we had to sit there to receive our 200 per day credit
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

philippe

Liked: Cleanliness, amenities, property conditions & facilities
Great swim in room, amazing staff, great restaurant. i would go again
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Food was excellent throughout. Good nightly shows. Friendly entertainment personnel. Room need a little upgrade but still enjoyable.
Stayed 10 nights in Feb 2026
Verified review

8/10 Good

Tina Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I spent 5 nights. Our room was a Deluxe Sky terrace on the Adult Heaven side. The room was very nice and clean and it was an udated room. We had no issues with the room being humid. We had no issue getting a chair by the pool. Carlos at the bar was FANTASTIC. We had breakfast at Faro on the adult side and Elizabeth (J-Lo) was AWESOME. We are not picky people in regards to food. I will say that I did have higher expectations for the food since it was the Hard Rock. In my opinion the best food was at the Tappenyaki Restaurant Zen. Overrall it was a great vacation. The staff go above and beyond. The resort was clean and beautiful.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all really enjoyed the employees, especially the bartenders at the Eden bar: Carlos, Uryius (sp?), and Joel. They were super friendly and helped to make our trip outstanding.
Stayed 7 nights in Dec 2025
Verified review

6/10 Okay

Paul

Liked: Cleanliness, amenities
Resort was sold as adults only but only small portion was adults only. Most of the restaurants and pools were families with kids. I have kids so I am fine with that but don’t advertise as an adults only resort .
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Kristal Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were amazing our entire experience was great except for our tub on our sky terrace did not work, we had called twice throughout our stay, and it wasn’t fix ;( when we voiced our concerns we were told there was no record of the calls;( Everything else was great all the restaurant and bar staff were amazing! They are friendly and work so hard, and pay attention it every detail. Top notch service! Anything you asked for they delivered .
Stayed 5 nights in Apr 2026
Verified review

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
There was renovated and unregenerated buildings. I was there as part of a wedding and was placed in a room in building 1, which was not yet renovated. The room had more than usual wear and tear, but there was a leak under the sink and a strong musty smell. However, the staff was very accommodating when we called about the smell in the room they sent somebody and when we asked to change rooms they accommodated that request. Please be aware that if you have room issues after 7:00 p.m. The staff on site may not be able to fully address your concerns until the next morning when the supervisory staff is on the property. The staff was amazing and the hospitality was top tier.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! They promptly addressed any/all needs, went above & beyond to serve us, and exceeded our expectations. Special thanks and recognition to our butler, Gabriel; thank you for your hospitality, kindness, making our stay so pleasant and bending over backwards for us. We appreciate your hard work, integrity, and dedication to customer service.
Stayed 6 nights in Feb 2026

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