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Hotel Casa Dona Susana by Los Arcos

3.5 star property
VIP Access

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Photo gallery for Hotel Casa Dona Susana by Los Arcos

Restaurant
A spa room with a reception desk, shelves with plants, a glass bowl, and two chairs.
Reception
Exterior
A multi-story hotel with balconies, outdoor seating, and a thatched roof on the top floor.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Room service
  • Housekeeping

Explore the area

View in a map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Olas Altas Beach
    ‪2 min walk‬
  • Place, Los Muertos Pier
    ‪2 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room

A hotel room with a bed, a dining table, a television, and a wicker chair.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A bedroom with a bed, a wooden nightstand, a dresser, and a mirror.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(75 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Casa Dona Susana by Los Arcos

Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance.
Hotel Casa Dona Susana by Los Arcos offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hotel Casa Dona Susana by Los Arcos's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa de los Muertos. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the location and the helpful staff
  • Steps from Playa de los Muertos and Los Muertos Pier
Some rates at Hotel Casa Dona Susana by Los Arcos are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Casa Dona Susana by Los Arcos. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

Hotel Casa Dona Susana by Los Arcos has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Hotel Casa Dona Susana by Los Arcos are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Hotel Casa Dona Susana by Los Arcos Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1002 reviews
Rating 8 - Good. 243 out of 1002 reviews
Rating 6 - Okay. 107 out of 1002 reviews
Rating 4 - Poor. 54 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Roberto

Liked: Property conditions & facilities
Disliked: Staff & service
Location was great!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Laura Wharton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The rooms are very clean and quiet but close enough to beach and restaurants.
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes had a great stay have stayed here before and will stay again
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, quiet areas, location and A++ beach! The staff are incredibly kind and helpful!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

shirley

Liked: Cleanliness, staff & service, amenities
Location was great
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Janice Rae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have gone to casa Dona Susana for over 25 years. Best little hotel in PV
Stayed 14 nights in Mar 2026
Verified

8/10 Good

Hector Linares

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and staff was excellent, you couldn’t ask for a better location. Only issue we had was mattresses were to firm for our liking other than that great place.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Fantastic hotel for the price - the all-inclusive option was a nice plus as well.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Brian Peter

Liked: Cleanliness
We enjoyed our stay there. Pool was great snd location is wonderful
Stayed 14 nights in Jan 2026
Verified

8/10 Good

Lucas

Liked: Cleanliness, staff & service, amenities
Good parnership with other hotels around it, including in front of the beach
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel. Enjoyed our stay very much.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Patricia Alejandra Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was very friendly and welcoming.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customer like the area the charm and the friendly staff
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Ken and Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, nice and friendly staff☺️
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Wonderful staff!
Stayed 15 nights in Dec 2025
Verified

8/10 Good

Michael

Liked: Amenities
Great location. Surprisingly quiet at night.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Lareina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, the pool was excellent for the hot days, it was very cool and refreshing! I highly recommend booking through the hotel directly and know which room you’re getting. Our room didn’t have a window that opened and was very small and dark.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and very accommodating. Wonderful pool and food/bev service. Clean rooms, great hot water and cool AC. Rooms are on the smaller side but ideal for solo traveller who plans to be outdoors! Easy check in and out and fantastic location!!
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed in this hotel 4 times now and would definitely stay again, it’s location is great and the staff are always friendly and helpful
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a good stay. I enjoyed I was able to know the area well becuase of my hotel.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Gail

Liked: Amenities
The staff was very nice.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Anthony J

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Everything went smoothly during my stay.
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities
room always clean, hard working staff everywhere,great food and drinks.
Stayed 9 nights in Nov 2025

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