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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

Exterior
2 outdoor pools, pool umbrellas, pool loungers
On the beach, beach cabanas, beach umbrellas, beach towels
Outdoor banquet area
5 bars/lounges, 2 poolside bars, swim-up bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Hot tub
  • Pool
  • Bar
  • All-inclusive
  • Breakfast included

Explore the area

View in a map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY, 63732
  • Vallarta Adventures
    ‪16 min walk‬
  • Nayar Vidanta Golf
    ‪3 min drive‬
  • Nuevo Vallarta Beach
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room Double Beds

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room Double Beds

7.4 out of 10
Good
(10 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Partial Ocean View King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 43 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Partial Ocean View (Two Bedrooms)

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Family Partial Ocean View (Two Bedrooms)

9.0 out of 10
Wonderful
(2 reviews)
  • 69 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE | 2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

  • 195 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View King

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Ocean View King

8.0 out of 10
Very good
(18 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Partial Ocean View Double Beds

7.8 out of 10
Good
(7 reviews)
  • 43 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double Beds

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Ocean View Double Beds

8.4 out of 10
Very good
(38 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room King Bed

Deluxe Room King Bed | 2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room King Bed

9.0 out of 10
Wonderful
(21 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Diamond Ocean View King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Diamond Ocean View King Bed

9.8 out of 10
Exceptional
(16 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Rock Royalty Ocean View King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.6 out of 5, Wonderful, 1,001 reviews
The price is €388
includes taxes & fees
14 Sept - 15 Sept
Velas Vallarta Suites Resort All Inclusive

About this property

Hard Rock Hotel Vallarta - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Vallarta - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hard Rock Hotel Vallarta - All Inclusive offers 362 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 49-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

A health club and complimentary bicycles are featured at the property. 2 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Hard Rock Hotel Vallarta - All Inclusive's great beach location. During your stay, you'll be connected to the convention centre and just a quick walk from Bay of Banderas. You'll find features such as free breakfast and free WiFi in public areas, plus 2 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy international cuisine at The Market, one of the property's 6 restaurants and 5 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with massages, detox wraps or aromatherapy at the spa
  • Services include babysitting, free food shopping service and a free children's club
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the beach and the helpful staff
  • 8 minutes by foot from Bay of Banderas and a 2-minute drive from Vallarta Adventures
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Hard Rock Hotel Vallarta - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a health club.

This 4.5-star Nuevo Vallarta property is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
The Market – This buffet restaurant specialises in international cuisine.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Zen – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Open daily.
Ipanema – This steakhouse specialises in Brazilian cuisine and only serves dinner. Open daily.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hard Rock Hotel Vallarta - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Cycling
Fitness facilities
Volleyball

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Ipanema
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Pickleball
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 buildings
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1000 per person (return)
  • Airport shuttle fee per child: MXN 1000 (return), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hard Rock Hotel Vallarta - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Reviews

Hard Rock Hotel Vallarta - All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 613 out of 1146 reviews
Rating 8 - Good. 284 out of 1146 reviews
Rating 6 - Okay. 150 out of 1146 reviews
Rating 4 - Poor. 47 out of 1146 reviews
Rating 2 - Terrible. 52 out of 1146 reviews

Reviews

8/10 Good

Janice, Hollister

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2025

6/10 Okay

Denise

Travelled with family
Liked: Staff & service
The restaurant service was great. The alcohol tasted watered down.
Stayed 6 nights in Jun 2025

2/10 Terrible

Edgar

Liked: Cleanliness, property conditions & facilities
We had a really unpleasant experience/time at the main bar over by the lobby. I was there sitting watching a live band and there was a guy really drunk acting up and saying all kinds of stuff to all people there meaning stuff and clients. He come to me really close two times and I ask the stuff there to call security but they never come. After almost one hr or more I walk back to the bar to grabe a drink and he Approach Me one more time and we started to argue then he push me so we started fighting. After All This Finally Security got there and the manager at the time Ernesto Perez kick me out of the hotel 1:10 AM his excuse to do that Wednesday I was alternating the order and the safety of the public people there. I told him to please check the cameras and see what was happening and why it everything escalated to the point his answer was like I don’t need to check any cameras I make the decisions here which I answer all the above you know I’ve been sitting here for an hour asked for security to come take this guy out of the bar and he say he never got a call and it was all my fault. That was my first night there and I have two more nights to go and I say fine. You know I don’t wanna argue. All I want. Is you to reimburse my money back since you’re kicking me out and he didn’t wanna kick out the other person that started everything I had two people that go with me and he make everybody in my room leave the hotel and the other guy had like six people and they all stay no prob
Stayed 3 nights in May 2025

6/10 Okay

Maria Teresa

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
We spent 6 nights at the HR Vallarta and were overall disappointed with our stay. We found it lacking vs other all inclusives. Our group consisted of 3 adults and 2 kids ages 9 & 11 and we stayed 2 bedroom family suite. PROS: The service was amazing (esp. at Market Cafe, Frida & Zen) & we never had to wait long for a table. Beach was clean; kids enjoyed playing in the ocean and sand. The cleaning staff did a great job. CONS: The TV in our room didn't work (fixed later). The bathroom sink leaked and had to use towels to contain the water. Sewage smell coming from one of the bathrooms (no, not from us). Cockroach got in the room from gap under the front door. 3 nights in the kids room had a leak in the bathroom ceiling via light fixture(!!!) and it took a couple hours to switch rooms. We were not offered any kind of compensation or upgrade for the inconvenience. Although the drinks were tasty, the alcohol was watered down to a point it's impossible to achieve even a light buzz. Hotel reps are a little pushy to get you to sign up for the vacation club membership meeting (although they say it is not a timeshare). At check-in you are given a bracelet to wear during your stay. Besides opening your hotel room door it seems they are used to identify status levels based on color and affects how you are treated. We had a higher level band and people tried to sell us extras after noticing our band color. Thankfully the kids had fun but we aren't likely to return.
Stayed 6 nights in May 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

kevin ross

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property was nice and well-manicured, and the grounds were clearly maintained with care. The food, however, was just okay. We ended up leaving the property twice to dine elsewhere. One of our rooms had an issue with the toilet, which was frustrating. Overall, nothing about the experience really stood out or wowed me enough to want to return.
Stayed 5 nights in Jun 2025

10/10 Excellent

Rodger

Stayed 6 nights in Jun 2025

8/10 Good

Charles

Stayed 7 nights in May 2025

10/10 Excellent

Rodrigo Gurza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything, from the installations to the food to the staff is excellent! Had no problem whatsoever and just relaxed and enjoyed. I totally recommend it!
Stayed 5 nights in Jun 2025

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Entertainment team was amazing!
Stayed 7 nights in May 2025

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2025

10/10 Excellent

Fidel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Theo, Boerne

Travelled with family and small children
Disliked: Property conditions & facilities
Hotel is old, rooms are dirty and the entertainment group is really bad. But restaurants are amazing, food and drinks are top shelf and the pool area is super nice
Stayed 7 nights in May 2025

6/10 Okay

Magda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the feel of the hotel itself. The rock band memaorbilia on the walls was a nice touch. The only thing I did not like was the mixture of adults and children in the smoking/drinking and swimming areas. No smoking in the bars with kids running around was not fun for an all adult group. I don't mind the children at all but I suggest you separate the children's swimming area and the adult area. Also, if you are strict about designated smoking areas you should consider a stricter policy on children in the bar areas after 10:00 p.m. The service was great, the food was also very good. Thank you.
Stayed 3 nights in May 2025

10/10 Excellent

Ryan

Stayed 7 nights in May 2025

10/10 Excellent

Veronica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The onsite entertainment was amazing. Love the ocean front restaurants. great location for tours and shopping.
Stayed 3 nights in May 2025

2/10 Terrible

Miguel

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Yolanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service! Great stay so far.
Stayed 1 night in May 2025

8/10 Good

Jesus Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Florenz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 3 nights in May 2025

10/10 Excellent

Julissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente services
Stayed 4 nights in May 2025

10/10 Excellent

Luis

Stayed 6 nights in Apr 2025

10/10 Excellent

Priscilla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Unforgettable Stay at Hard Rock Hotel Puerto Vallarta! We just returned from an amazing week at the Hard Rock Hotel Puerto Vallarta, and we can’t stop raving about our experience from May 9–17, 2025. From the moment we arrived, Liz at check-in made us feel like true VIPs with her warm welcome and smooth check-in process. Dining was a true highlight—Esmeralda, Adrian El Chaka, Lulu, Eleazar, Maverick, and Janeth at Ipanema restaurant created an exceptional experience every time we dined there. Their attention to detail and friendly service made each meal memorable. At Ciao restaurant, Scarlett greeted us with a smile every morning, and Moises took such great care of us during our meals. Over at Zen, Brian and Alberto impressed us with their professionalism and knowledge of the menu. Alma, the masseuse at the spa, provided one of the most relaxing massages we’ve ever had—an absolute must if you’re staying here. Whether it was Rodriguez at the Market Buffet keeping our drinks full, Charlie helping with towels by the pool, or Kevin managing our luggage with ease, every staff member made us feel welcome and appreciated. Johan at check-out ensured our departure was as smooth and pleasant as our arrival. This resort is beautiful, the food is incredible, and the people truly make the experience unforgettable. We can’t wait to return!
Stayed 8 nights in May 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Panchali

Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Apr 2025