Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Buffet
Property video
5 bars/lounges, poolside bar, beach bar
Free minibar, in-room safe, blackout curtains, iron/ironing board
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Nayarit, NAY, 63732
  • Place, Flamingos Golf Club
    ‪4 min drive‬
  • Place, Playa Bucerías
    ‪5 min drive‬
  • Place, Art Walk Bucerias
    ‪6 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪26 min drive‬

Room options

Standard Queen Bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Double Beds, Garden View

8.4 out of 10
Very good
(49 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Garden View

8.2 out of 10
Very good
(32 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Luxury Room, 2 Double Beds, Partial Ocean View

8.0 out of 10
Very good
(35 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Room, 2 Double Beds, Balcony, Pool View

8.0 out of 10
Very good
(12 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Double Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(26 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Beachfront

8.2 out of 10
Very good
(24 reviews)
  • Bay view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Pool Access, Ground Floor

9.2 out of 10
Wonderful
(11 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Pool Access, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Double Beds, Sea View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Double Suite Superior with Sea View

  • 40 sq m
  • Sleeps 4

Room Standard

  • 28 sq m
  • Sleeps 2

Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 3

Room Deluxe with Sea View

  • 34 sq m
  • Sleeps 3

Double Suite Classic with Pool View

  • 40 sq m
  • Sleeps 4

Double Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 4

Double Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 4

Double Room Deluxe with Sea View

  • 34 sq m
  • Sleeps 4

Double Suite Premium with Pool View

  • 40 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 40 sq m
  • Sleeps 3

Suite Junior with Ocean View

  • 55 sq m
  • Sleeps 3

Family Room -5 guests- Standard with Garden View

  • 34 sq m
  • Sleeps 5

Family Room

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Large Single Sofa Bed

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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with free minibar items and laptop-compatible safes. 50-inch LED televisions come with cable channels. Bathrooms include a shower and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Krystal Grand Nuevo Vallarta – All Inclusive's great beach location. During your stay, you're just a quick walk from Bay of Banderas. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Indulge with body wraps, massages or manicures and pedicures at the spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes a gym, complimentary bicycles and a playground
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • Just a 3-minute walk from Bay of Banderas and 7 minutes by car from Nuevo Vallarta Beach
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Nayarit property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.
The Grill – This restaurant only serves dinner. Reservations are required. Open selected days.
Ayami – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open selected days.
Restaurante "O" – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children are not allowed in the infinity pool.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 686 out of 1575 reviews
Rating 8 - Good. 439 out of 1575 reviews
Rating 6 - Okay. 249 out of 1575 reviews
Rating 4 - Poor. 102 out of 1575 reviews
Rating 2 - Terrible. 99 out of 1575 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Edwin

Stayed 2 nights in Dec 2025

8/10 Good

Ilsse, Fellsmere

Stayed 1 night in Nov 2025

6/10 Okay

Stephanie Diane

Travelled with group
Liked: Cleanliness
Yes room was in good shape. We had ocean front and location and room was 10/10
Stayed 6 nights in Nov 2025

4/10 Poor

Brenda

Disliked: Property conditions & facilities
I was disappointed with my stay at the Krystal Grand Nuevo Vallarta. I had high hopes since I’ve been to another Krystal Grand before, but this one fell short in food quality, customer service, and overall upkeep. It’s a smaller property — still nice in appearance, but nothing that truly feels grand. The lady in the main lobby (the one with the overdrawn lipstick and crooked teeth) was rude and unhelpful, which really set the tone at check-in. On the positive side, the Expedia representatives in the downstairs office were phenomenal — friendly, helpful, and professional. When it comes to food, the buffet was actually better than the restaurants that required reservations. I tried all three restaurants, and my advice is to plan ahead and arrive on time, because they won’t serve you if you’re late. The food overall was mediocre at best. If you want to grab food from the buffet, be sure to be fully dressed with shoes — the staff strictly enforce this rule, even if you just came from the pool. I ended up bringing an extra outfit to change into each time. Amenities: The gym and pools close early (around 7–8 p.m.), which was disappointing since we were usually out on excursions during the day. The swim-up bar was fun, and the bartenders were great, especially Eder at the infinity pool — excellent customer service! The infinity pool itself gets very crowded, with people leaning over the edge most of the time, but it has a nice view. The iguanas by the pool were a cool touch, and the
Stayed 5 nights in Nov 2025

10/10 Excellent

Ashley Nichole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was wondetful with a great pool view and we were high enough to also be able to see the ocean on the 7th floor as well. Staff was very friendly at the biffet and took great care of us when we checked in. Adrian at the pool and Rolando at the buffet restaurant were both standouts to us. It is clear they enjoy working with people and take great pride in providing an exceptional customer experience. Would highly recommend for families and ideal for adults only as well.
Stayed 9 nights in Nov 2025

6/10 Okay

Vicky

Stayed 5 nights in Oct 2025

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed at the Krystal in October and overall had a wonderful vacation. The rooms were clean and comfortable, and the hospitality throughout our stay was truly amazing. The coffee bar was also a standout — absolutely fantastic! That said, there were a few areas that could be improved. The buffet was on the smaller side and didn’t offer much variety, and one of the restaurants was only open on Fridays and Saturdays, which was a bit disappointing. My biggest complaint, however, was the lack of nighttime entertainment. There wasn’t a designated area for shows, and what they did offer seemed geared more toward locals than hotel guests. Despite these drawbacks, we still enjoyed our time at the resort. With a few enhancements, it could be an even better experience.
Stayed 7 nights in Oct 2025

6/10 Okay

Dannury

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food, service, views everything good
Stayed 3 nights in Nov 2025

8/10 Good

Cristian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Room was outdated but everything else was awesome
Stayed 7 nights in Nov 2025

2/10 Terrible

Samantha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The place was insanely busy and dirty. Not a relaxing stay. Loud music constantly, dirty used plates and cups all over the resort. The food was subpar and the restaurants were worse than the buffet.
Stayed 6 nights in Nov 2025

10/10 Excellent

Yening

Liked: Cleanliness, staff & service, property conditions & facilities
Hopefully they can improve the internet.
Stayed 5 nights in Nov 2025

10/10 Excellent

Israel Gomez

Stayed 7 nights in Nov 2025

10/10 Excellent

Jesus

Stayed 3 nights in Nov 2025

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall buffet was the best!
Stayed 3 nights in Nov 2025

4/10 Poor

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

8/10 Good

Hector

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nuestra experiencia en general fue buena. La relación costo/calidad es buena. Vale lo que pagas la verdad. La comida deliciosa en todos los restaurantes a la carta en especial el mortero (mexicano) El bufete es bueno también; tiene mucha variedad. El personal del hotel fue amable. Es un hotel no es muy grande en mi opinión muy familiar; lo que nos pareció excelente porque viajábamos con toda la familia (2 adultos / 2 niños) Cosas por mejorar, las almohadas de los cuartos están muy duras. LO RECOMIENDO ampliamente si vas en plan familiar, si fuera de luna de miel o con mi esposa solo la verdad optaría por otra opción (hay muchos niños) e independiente que hay zona de adultos y niños comparten muchas áreas comunes. Saludos
Stayed 5 nights in Nov 2025

8/10 Good

Debora

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was a great deal of things to do The rooms and resort were clean
Stayed 7 nights in Nov 2025

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved the beach access and the pool was amazing. All of the staff was very friendly and our family room was huge. My only complaint was that the food was only mediocre. It wasn't bad but it was great either. We dined at the buffet and the restaurants. Overall, we had great experience at the Krystal grand Nuevo Vallarta.
Stayed 7 nights in Nov 2025

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, good view, clean beach
Stayed 3 nights in Nov 2025

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! The only thing is that you need to take a uber/taxi to go to downtown and there are working on the bridge to go to the other side of the city (malecon) so is like a 25 minutes drive I had reservations for different activities in the city, so I had to pay for 2 rides per day. I took the bus once and it had AC so it was nice.
Stayed 7 nights in Aug 2025

8/10 Good

Ernie, Oakdale

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and kind. The property was well maintained and nice! Pool was ver nice with a great view of the ocean!
Stayed 5 nights in Nov 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
2nd visit to this hotel this time with young adult and grandchild.
Stayed 7 nights in Nov 2025

6/10 Okay

Shyla

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful pool,great view amazing staff. But..leaking roof in my room, bugs and water only worked off amd on
Stayed 4 nights in Nov 2025

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

6/10 Okay

David J

The place was clean, and staff were decent. However on the weekend it filled up substantially to the point where there were long lineups for everything. By the end of our stay, we were getting no service, and having to wait in long line ups. Drink refills were slow. People from North America pay a lot of money to come down to these places yet the service dwindles
Stayed 7 nights in Nov 2025