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Marival Emotions All-Inclusive Resort by Mercure

Property class: 4

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Photo gallery for Marival Emotions All-Inclusive Resort by Mercure

4 outdoor pools, pool loungers
Lobby
Interior
On the beach, beach towels, beach massages, surfing
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included

Explore the area

View in a map
Blvd. Paseo Cocoteros, S/N, Nuevo Nayarit, Nayarit, 63732
  • Place, Nuevo Vallarta Beach
    ‪2 min walk‬
  • Place, Nuevo Vallarta Rivera Farmer's Market
    ‪4 min drive‬
  • Place, Paradise Plaza Shopping Center
    ‪5 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Club Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony

Club Room, 2 Double Beds, Balcony | Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Club Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 1 King Bed, Balcony

8.2 out of 10
Very good
(20 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 2 Double Beds, Balcony

7.8 out of 10
Good
(47 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Balcony (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 3 Bedrooms, Balcony (Ocean Front)

  • Ocean view
  • Sleeps 8
  • 3 Queen Beds

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About this property

Marival Emotions All-Inclusive Resort by Mercure

Catch some rays at the beach or spend the day relaxing at Marival Emotions All-Inclusive Resort by Mercure's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Marival Emotions All-Inclusive Resort by Mercure offers 495 air-conditioned accommodations with free minibar items and a safe. 32-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Marival Emotions All-Inclusive Resort by Mercure. During your stay, you're just a quick walk from Nuevo Vallarta Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Splash around at the waterslide or swim in the 4 outdoor pools
  • Indulge with deep-tissue massages, manicures and pedicures or body treatments at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes tennis courts, a gym and mini golf
  • Guests have great things to say about the location and the restaurant
  • Within a 10-minute walk of Nuevo Vallarta Beach and Bay of Banderas
Marival Emotions All-Inclusive Resort by Mercure is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Marival Emotions All-Inclusive Resort by Mercure offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a hot tub. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Marival Emotions All-Inclusive Resort by Mercure. Self parking is free.

This 4-star Nuevo Nayarit property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to noon.
Casa Bella – This buffet restaurant serves breakfast, lunch and dinner.
La Pergola – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Amalfi – This theme restaurant specialises in Italian cuisine. Reservations are required. Open selected days.
Las Palomas – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
La Bamba – This steakhouse specialises in American cuisine and only serves brunch. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Tennis
Volleyball
Children's club
Transport to golf course

Lessons/classes/games

Pilates
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Amalfi
  • Casa Bella
  • La Bamba
  • La Pergola
  • Las Palomas

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach club
  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Playground
  • Surfing/bodyboarding
  • Table tennis
  • Tennis
  • Tennis lessons
  • Volleyball
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Note from host: Non Smoking in Room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Marival
Marival All Inclusive
Marival Nuevo Vallarta
Marival Nuevo Vallarta All Inclusive
Marival Resort
Marival Resort Nuevo Vallarta
Marival Resort Nuevo Vallarta All Inclusive
Marival Resort Vallarta Inclusive
Marival Vallarta Inclusive
Nuevo Vallarta Marival
Marival Resort All Inclusive
Marival Hotel Nuevo Vallarta
Marival Resort And Suites
Marival Emotion Resort All Inclusive Nuevo Vallarta
Marival Emotion Resort All Inclusive
Marival Emotion All Inclusive Nuevo Vallarta
Marival Emotion All Inclusive
Marival Emotions All Inclusive Nuevo Vallarta
Marival Emotions Resort All Inclusive Nuevo Vallarta
Hotel Marival Emotion Resort & Suites All Inclusive
Marival Emotion Resort & Suites All Inclusive Nuevo Vallarta
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions Resort All Inclusive
Marival Emotions All Inclusive
Hotel Marival Emotions Resort & Suites All Inclusive
Marival Emotions Resort & Suites All Inclusive Nuevo Vallarta
Marival Emotion Resort Suites All Inclusive
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions All Inclusive
Marival Emotions Resort Suites All Inclusive
Marival Emotions Resort All Inclusive Future Mercure

Marival Emotions All-Inclusive Resort by Mercure Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 568 out of 1224 reviews
Rating 8 - Good. 329 out of 1224 reviews
Rating 6 - Okay. 173 out of 1224 reviews
Rating 4 - Poor. 87 out of 1224 reviews
Rating 2 - Terrible. 67 out of 1224 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Mauricio, Chino

Travelled with family
Disliked: Amenities, property conditions & facilities
If you are not a member or “socio” of their hotel their customer service is horrible. They have preference for their members- so you cannot enjoy 3 sections of the hotel if you are a non-member. Their check-in/out process is poor- only 1 or 2 receptionists available. They offer “day passes” thus an overflow of people in the resort. Not too much selection in their “buffet” area in addition to food was at room temperature. Rooms need to be updated- I stayed in building 10 ( per staff it’s one of their original buildings) which was attached to water pump room which always sounded like you were on an airplane. Lastly, we go to relax for our vacation-mowing the grass at 7 am?? Really?!!!
Stayed 5 nights in Jan 2026

4/10 Poor

ERNESTO

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Our stay was disappointing. Check-in took over 45 minutes with staff who seemed overwhelmed and unfriendly, followed by a very pushy membership sales pitch insisting everything is “basic” unless you upgrade. Although we arrived at 3:00 PM, we didn’t receive a room until after 9:00 PM. The first room assigned was still dirty from the previous guest, causing further delays. The resort felt overcrowded, the mattresses were old and uncomfortable, and noise levels were consistently high due to loud pool music and a wedding on the property. The photos on the website do not match the current condition of the resort. The property looks worn and outdated, as if the pictures were taken many years ago. Food was just okay. The only true positives were the nightly shows and the activities staff, who were genuinely engaging and enjoyable.
Stayed 3 nights in Jan 2026

8/10 Good

Brenda, Calgary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms were clean and comfortable, staff friendly and very helpful. Some confusion with booking restaurants… otherwise great:)
Stayed 8 nights in Jan 2026

6/10 Okay

Cheryl

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff were not helpful when asked questions. One woman in particular did everything she could do to ignore people waiting in line. We took kids and they gave us an agenda of what was available. Our kids wanted to do the mini talent show. On the paper agenda, it said it was one day, but the online version said it was a different day. Either use a paper agenda or tell folks to use the online version. The room, especially the bathroom, was very dated, lots of stains on the counter. Our room was 1738. Some days the music was so loud at the kids' pool that we had to wear ear plugs to get any rest. The Amalfi restaurant was great and the staff in it were very helpful. e will definitely never go to this all inclusive again.
Stayed 11 nights in Dec 2025

4/10 Poor

Julie Ann

Travelled with family and small children
Disliked: Staff & service, amenities
The property focused more on upgrading your services and catering to those members who did, Offering separate eating and drinking areas. For an all inclusive resort this was very disappointing. It was extremely difficult to get a reservation for dinner at a decent time and was only accommodated after I complained. After being at the resort for 4 days one of the guests in our groups bracelet came off and he was asked to leave the pool with his child. When requesting another bracelet they refused wanting him to leave the property. Again unacceptable when his name is on the reservation and payment was received. Thankfully he was able to obtained another bracelet but only after they completely stressed the family out. You want to have vacation to make good memories and it should be easy to relax and enjoy your time, sadly this resort did not meet those expectations.
Stayed 4 nights in Jan 2026

2/10 Terrible

Alona

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Read this!!!! This place wasn’t what we were hoping for, AC in the room doesn’t work, shower had hair all over the walls! Rooms are tiny and so are beds! They need to renovate! There is only 3 restaurants to eat and the food was good but very busy and long wait ! This is defined like a 3 star hotel, nice kids play area but very crowded and they want you to pay for everything extra! As much as we wanted to love this place we didn’t! Nobody really cares if you happy there or not ! We took the most out of this trip for our kids! Absolutely loved Puerto Vallarta but definitely not coming back to this hotel!
Stayed 4 nights in Jan 2026

8/10 Good

Pamela Flores de

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todo bien. Agradable
Stayed 4 nights in Jan 2026

8/10 Good

Ryan S

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beach is simply amazing. However, most days the purple flag was up so we couldn't use any of the ocean toys. People were in the water and it was completely safe. Wish we could have used the toys. Restaurants were great! Service was spectacular! Buffet was good too. Rooms are tiny. Bathrooms were not good with glass doors without locks and you could see in. Not comfortable with 3 people in the room. Entertainment at night was fun. Wish there was more activities during the day in the pool. Seemed like the holidays affected day time entertainment. Overall, I like Marival Emotions. Would go back again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Madhukar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Helene Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay would definitely come again
Stayed 11 nights in Dec 2025

10/10 Excellent

Raymond, Prince George

Stayed 7 nights in Dec 2025

4/10 Poor

Melissa

Stayed 4 nights in Dec 2025

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean. A/c never stopped. Room service and conceirge were fantastic. Hotel staff were on point for everything, also food and drinks were amazing. I can't wait to go back.
Stayed 7 nights in Dec 2025

6/10 Okay

Stephanie, Duncan

Travelled with family
Liked: Cleanliness
Adult pool nice but no swim up bar or service. You had to walk a ways to get a drink and tge other pools were slimy and gross
Stayed 7 nights in Dec 2025

6/10 Okay

Tanya, Deforest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Original room was deep in corner of bottom of building facing the staircase. Bedding was dirty as soon as we went in. We immediately requested assistance and were moved to a different room. Very minimal dining options, especially for picky eaters. Not much for snacks or ice cream. Alexandria at the main pool bar is OUTSTANDING! She alone was a positive experience. Pool was great sized and temp. Cleaned if something happened and other pools to use in meantime. Ocean was clean and amazing. Many "preferred" area chairs/beds not used because they charge for them. May as well allow use to others if not being utilized. Shows were great and start at 8:30pm. For the cost, food, dessert, activities and staff should have been much better. Several room issues, but spent most of our time in the ocean or at the pool. Weather was amazing.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ananda Kumar, Saratoga

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 6 nights with family. Excellent location, great good, awesome staff. Great evening events also. Highly recommend.
Stayed 6 nights in Dec 2025

8/10 Good

Raju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms well kept. Great amenities. Pool and beach were both great. Food options for vegetarians were limited and repetitive. Restaurant booking options were very difficult and not well communicated.
Stayed 3 nights in Dec 2025

6/10 Okay

Rafi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
This is our family’s honest review of Marival Emotions, intended to share details that may not be clear in other reviews. As former Riu guests, we found the food and rooms to be average, despite the resort advertising itself as a 5-star luxury property. Compared to similar resorts, the experience did not meet that standard. Check-In: What was presented as a quick check-in turned into a disguised sales pitch for a 90-minute presentation, despite assurances it was not timeshare-related. The process felt misleading and pushy. They were so focused on signing us up that they failed to mention the kids’ snack bar, which we only learned about at checkout. Food & Dining: Limited buffet: no avocados, guacamole, or nut options. Pizza quality was good but inconsistent due to understaffing. No poolside or beachside food or drink service, which was especially inconvenient while traveling with a 2-year-old. Pools & Beach: The heated kids’ pool is nice, and the beach is excellent for families, calm, sandy, and shallow. Rooms: Our Club Room was clean but basic. The minibar was minimal, housekeeping did not consistently restock coffee, and water pressure was inconsistent. The mattress and bedding were uncomfortable, though the pillows were good. Comparison: We visited Friendly Fun Vallarta during the same dates for much less money and found the food, poolside BBQ, and beach service far superior. Overall: In our view, this is a 3-star hotel at best with impressive grounds.
Stayed 5 nights in Dec 2025

2/10 Terrible

Mayela

Disliked: Cleanliness, property conditions & facilities
Propiedad es vieja y sin mantenimiento o a go
Stayed 3 nights in Dec 2025

6/10 Okay

Vijay, Kansas City

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Don't sell me timeshares at the time of check-in, not at the hotel. We mostly were able to eat at only 2 restaurants for the duration of our 1 week stay which became very repetitive by the 3rd day. The other restaurants require reservations on the day before at one of the desks and they say all are booked?? You cannot call to reserve, not from the hotel either. I think they keep these restaurants for the "VIP" customers. Also the timeshare is one of the ways you can become a VIP customer. The room was pretty small even though we booked a grand king room. Seems false advertising. This was our first time doing an inclusive resort and we probably won't be doing it again.
Stayed 6 nights in Dec 2025

8/10 Good

Nicolas

Stayed 4 nights in Dec 2025

6/10 Okay

Ashley, San Diego

Liked: Cleanliness, property conditions & facilities
Honest Review of Marival Emotions I truly believe that a vacation is what you make of it and overall we did have a great time. That said, here is my honest review. The good: The resort itself is beautiful and very family friendly. The pool and water slides were a perfect size and so much fun for the kids (aged 2 and 4). Everything for children was great and my kids absolutely loved the food options available to them. The concierge service was exceptional and truly went above and beyond, especially when our airline lost our bags. They were hands down the best part of the experience. My son loved the mini golf and my daughter like the playground. We also enjoyed the shows. We wanted to do bikes but we ran out of time! There was so much to do. The food highlights: The Silk Restaurant was absolutely amazing and honestly saved the resort for us. Some of the best Asian food I have had. The pizza and pasta were also delicious (wish this was open all day not just at 5) I did have Burria tacos at the Mexican restaurant that were good, but that was pretty much the only standout there. The bad: The Italian restaurant was completely inedible and honestly disgusting. We went 2 times just to be sure. And the use this bizarre ragu tasting sauce in every dish. The buffet was not good at all and I barely ate there. Breakfast was also a big disappointment. For lunch, the options were very limited and you can only eat so many hamburgers and hot dogs. I really wish there were more lunch option
Stayed 5 nights in Dec 2025

10/10 Excellent

Anirudh

Stayed 4 nights in Dec 2025

8/10 Good

Alejandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was absolutely great, they helped us move to a room with a tub since my small Children inky take baths. The entertainment team does a wonderful job, and we especially liked the kids club. The food was okay, need more variety. I did have a small issue with a bartender not wanting to provide a carton of milk for my small kids, as they still drink milk at night. However, the staff helped resolve the issue. Great place overall, especially when traveling with kids!
Stayed 5 nights in Dec 2025

6/10 Okay

Misael

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Starting with check in, we arrived around 4pm and we were really hungry. We let the welcome staff know that we were hungry, but they still took a long time to go over the rules and amenities. He also tried to get us to go to a timeshare breakfast a couple of times during our stay. After our hour long check in the only option for dinner at that time was at the Piazzetta dei Forni, which wasn’t bad, except for all the birds that stole my son’s pizza. The rooms were fine, except that the bathroom and shower have glass doors with just a little bit of privacy glass in the middle. My three boys shared a room with their older sister and privacy was difficult to get. They had to use a towel in between for more privacy. The beds were on the firm side, and the ceiling fan in one of our rooms was abnormally loud. Maid service was hit and miss with one of our rooms not getting cleaned one of the days. To eat at the premium restaurants you have to have VIP access. Besides the buffet, pizza, and poolside restaurants there are three restaurants that are included with the all inclusive, you have to make reservations for two of the three from 9am to 3pm near the front. Desk. Amalfi (Italian) and silk (Japanese ). When we tried to make reservations most of them were full and we had to settle for later times, or different days. There are no reservations needed for La Pergola(Mexican) but its first come first served. All three dining options were mediocre. Beach and pool were 👍. Shows lame.
Stayed 5 nights in Dec 2025