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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Relax in this inviting space with a large bed, desk, and TV.
Enjoy cooking in this well-equipped kitchen with a central island, stainless steel appliances, and ample cabinetry.
Welcome to our lobby, featuring a reception desk, comfortable seating area, and ornate cabinet.
Cozy living space with a fireplace, sofa, and coffee table, adjacent to a kitchen and dining area.
Enjoy a hearty breakfast at this well-equipped breakfast area with a dining table set for a delicious meal.

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Les Galeries de la Capitale
    ‪4 min drive‬
  • Laval University
    ‪5 min drive‬
  • Aquarium of Quebec
    ‪6 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout curtains, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout curtains, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout curtains, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(62 reviews)
  • 25.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout curtains, free WiFi, bed sheets

Double Room, 2 Double Beds

7.6 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets

Superior Room, 1 King Bed

7.0 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

Similar properties

Welcome to our hotel lobby, featuring a reception desk with a flat-screen TV, a dining area, and a cozy seating area with a sofa and coffee table.

Hôtel Motel Le Gite

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.7 out of 5, Good, (1766)
The price is €112
for 1 room
includes taxes & fees
5 Aug - 6 Aug
Hôtel Motel Le Gite

About this property

Hotel Citadelle

Hotel in Québec City with 24-hour front desk and coffee shop/cafe
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance and a vending machine are on-site.
Hotel Citadelle offers 36 accommodations with free newspapers and a hairdryer. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Citadelle. During your stay, you'll be close to Les Galeries de la Capitale. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free newspapers in reception, a lift and a vending machine
  • Guests have great things to say about the helpful staff and the value of their stay
  • 12 minutes by car from Quebec Cruise Terminal and 14 minutes from Château Frontenac
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

The hotel hosts a free manager's reception daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 063070, 2026-07-31
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 1009 reviews
Rating 8 - Good. 353 out of 1009 reviews
Rating 6 - Okay. 193 out of 1009 reviews
Rating 4 - Poor. 75 out of 1009 reviews
Rating 2 - Terrible. 67 out of 1009 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Christel

Liked: Cleanliness, staff & service
It had bugs downstairs washroom
Stayed 1 night in Apr 2025

10/10 Excellent

M., Stratford

Liked: Cleanliness
Overall it's good
Stayed 1 night in Apr 2025

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Louis-Patick

Liked: Staff & service, room comfort

Bien pour le prix

Le lit était propre et confortable mais le plancher n'était pas propre. On dirait qu'ils n'avaient pas passé l'aspirateur. Beaucoup de poils et cheveux sur le plancher et dans la douche
Stayed 2 nights in Apr 2025

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Franck

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nightmare or the hôtel of the terror

The television is broken you were not very clean the window was not double glazed we heard noises The window blinds were broken the bathroom with a smell and the plastic shower made a terrible noise don't understand how this hotel can still be referenced by your services
Stayed 1 night in Apr 2025

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kamarinos

Stayed 1 night in Apr 2025

8/10 Good

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2025

10/10 Excellent

Isabelle

Stayed 1 night in Mar 2025

6/10 Okay

João Andre Paulo

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Plutôt bien situé, assez d'espace pour plusieurs personnes, avec assez de serviettes, pratique d'avoir un micro-onde dans la chambre, pratique et pas trop cher.
Stayed 2 nights in Mar 2025

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Michael

Stayed 1 night in Mar 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

lucian

so
Stayed 1 night in Mar 2025

8/10 Good

Brenda, Cornwall

Liked: Amenities
Fine
Stayed 1 night in Mar 2025

6/10 Okay

Nadine

Travelled with family
You get what you paid for. No complaints for the price
Stayed 1 night in Feb 2025

6/10 Okay

Mary

Travelled with partner
I couldnt use my credit card because I had issues with it and asked for debit. The security deposit was 100 on credit and went up to 200 on debit without it being mentionned on the website. Also the security deposit itself wasn't mentionned anywhere before we arrived. The room was freezing cold and I found the window wide open (feeling -12 celcius outside) and it took a little while before getting confortable after. Room is ok, not more, but it's at least clean. But the hotel is close to everything so that makes it more "fun". 10 mins car ride to old quebec, to Wendake, close to galeries de la capitale also.. next to the highway. Overall, for the price, it's fine.
Stayed 1 night in Feb 2025

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and bathroom. Clean and cozy. Staff were all amazing.
Stayed 3 nights in Feb 2025

2/10 Terrible

Mohammad Yasan

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The dirtiest hotels I have ever stayed in. The hygiene standards are unacceptable, and the entire place needs a deep cleaning and major improvements. Even the fridge smelled awful, like a toilet. I don’t know what the regulations are, but this hotel should be shut down until they properly clean and replace the filthy items. I hope management takes this seriously.
Stayed 6 nights in Feb 2025

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service
Easy access to highway
Stayed 1 night in Feb 2025

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Alireza

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Feb 2025