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Hôtel Must – Aéroport de Québec par JARO

3.5 star property

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Photo gallery for Hôtel Must – Aéroport de Québec par JARO

Reception
Indoor pool
Point of interest
Rooftop terrace
Children’s play area – indoor

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Breakfast included

Explore the area

View in a map
1345 route de l'Aéroport, L'Ancienne-Lorette, QC, G2G 1G5
  • Place, Carie Factory Amusement Center
    ‪2 min walk‬
  • Place, Recreofun Amusement Centre
    ‪5 min walk‬
  • Place, Base de plein air de Sainte-Foy
    ‪10 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪4 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed, Fireplace

Classic Room, 1 Queen Bed, Fireplace | Memory-foam beds, in-room safe, desk, soundproofing

Classic Room, 1 Queen Bed, Fireplace

8.8 out of 10
Excellent
(47 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed and 1 Queen Murphy Bed

Classic Room, 1 Queen Bed and 1 Queen Murphy Bed | Memory-foam beds, in-room safe, desk, soundproofing

Classic Room, 1 Queen Bed and 1 Queen Murphy Bed

9.0 out of 10
Wonderful
(142 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Adapted Room, 1 Queen and 1 Queen Murphy Bed

Adapted Room, 1 Queen and 1 Queen Murphy Bed | Memory-foam beds, in-room safe, desk, soundproofing

Adapted Room, 1 Queen and 1 Queen Murphy Bed

8.4 out of 10
Very good
(12 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Intimacy Room, 1 Queen Bed, Fireplace

Intimacy Room, 1 Queen Bed, Fireplace | Memory-foam beds, in-room safe, desk, soundproofing

Intimacy Room, 1 Queen Bed, Fireplace

8.4 out of 10
Very good
(13 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Intimacy Room, 1 Queen Bed, Fireplace and Multi-jet Shower

Intimacy Room, 1 Queen Bed, Fireplace and Multi-jet Shower | Memory-foam beds, in-room safe, desk, soundproofing

Intimacy Room, 1 Queen Bed, Fireplace and Multi-jet Shower

9.2 out of 10
Wonderful
(17 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, 1 Murphy Bed and 1 Sofa Bed

Studio, 1 Queen Bed, 1 Murphy Bed and 1 Sofa Bed | Memory-foam beds, in-room safe, desk, soundproofing

Studio, 1 Queen Bed, 1 Murphy Bed and 1 Sofa Bed

8.0 out of 10
Very good
(13 reviews)
  • 46 sq m
  • Sleeps 6
  • 1 Queen Bed, 1 Queen Murphy Bed and 1 Double Sofa Bed

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About this property

Hôtel Must – Aéroport de Québec par JARO

Hotel with free breakfast, steps from Carie Factory Amusement Center
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, Access to hot tub and a business centre. Weekly housekeeping is available.
Hôtel Must – Aéroport de Québec par JARO offers 179 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a weekly basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the pool at Hôtel Must – Aéroport de Québec par JARO. During your stay, you're just a quick walk from Carie Factory Amusement Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the clean guestrooms
  • Steps from Carie Factory Amusement Center and 10 minutes on foot from Recreofun Amusement Centre
Hôtel Must – Aéroport de Québec par JARO offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. Event space at this hotel measures 800 square feet (74 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hôtel Must – Aéroport de Québec par JARO. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star L'Ancienne-Lorette hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 10:30 AM.
Boston Pizza – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Boston Pizza

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 800 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Built in 2009
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Cots (infant beds) are available for CAD 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per night
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2026-01-31, 222760
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hôtel Must Airport Road Jean Lesage L'Ancienne-Lorette
Hôtel Must Airport Road Jean Lesage
Must Airport Road Jean Lesage L'Ancienne-Lorette
Hôtel Must Airport Road Jean Lesage Quebec
Must Airport Road Jean Lesage Quebec
Must Airport Road Jean Lesage
Hotel Hôtel Must - Airport Road Jean Lesage Quebec
Quebec Hôtel Must - Airport Road Jean Lesage Hotel
Hotel Hôtel Must - Airport Road Jean Lesage
Hôtel Must - Airport Road Jean Lesage Quebec
Hôtel Must Airport Road Jean Lesage
Must Road Jean Lesage Quebec

Reviews

Hôtel Must – Aéroport de Québec par JARO Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 688 out of 1491 reviews
Rating 8 - Good. 464 out of 1491 reviews
Rating 6 - Okay. 204 out of 1491 reviews
Rating 4 - Poor. 77 out of 1491 reviews
Rating 2 - Terrible. 58 out of 1491 reviews

Reviews

8/10 Good

Doug

Stayed 1 night in Aug 2025

6/10 Okay

Simbarashe

Liked: Cleanliness, property conditions & facilities
Overall the experience was just ok. The kids loved the swimming pool area. I liked that the hotel is close to many fast food and shopping outlets. I didn’t like the breakfast options because they’re so limited: it’s basically fruit and toast. I found the evening reception staff not so friendly/helpful (I did not deal with the daytime staff). One was a bit rude when enquiring about meal vouchers, which contrary to what she kept saying, I was not given on check-in. The other, who checked me in, did not mention or give us the meal vouchers, was vague on how the parking worked (kept saying you can park out there for today, well what about t tomorrow?), and didn’t explain how getting from one end of the building to the other, can be confusing. Your room number might not be on relevant floor if you’re on the wrong wing of the building. There are no directions to the missing room numbers. We eventually figured it out, but after a long day of travel, it would have been nice to have this explained upfront.
Stayed 2 nights in Aug 2025

6/10 Okay

mary

Travelled with partner
Liked: Cleanliness, staff & service
The hot tub was not hot. It was a luke warm tub. Also we tried to order room service and they said it was an extra charge but then we had to go get it. So that didn't make sense to me. Otherwise clean and nice staff
Stayed 1 night in Aug 2025

2/10 Terrible

Charles, Lauderhill

Liked: Staff & service
One elevator do not work. Breakfast is minimal, toasts and jelly. The highlight of the morning were boiled eggs. The ice machine on the 4th floor did not work. Soda machine was accepting only coins. (Very 1990). You are not allowed to bring your breakfast( or what they call breakfast) to your room
Stayed 1 night in Aug 2025

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage left in the bathroom can…no tissue paper
Stayed 1 night in Aug 2025

10/10 Excellent

shanna

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here one night and overall was really excellent stay. The only thing we wanted to check in early which they charge a fee, no problem, but when we arrived after I called to make sure what time to come, the room wasn't ready. We asked for reimbursement on early check with no problem. I wasn't angry cause we needed to go to my daughter's soccer game and didn't mind checking in later. Also, breakfast was ok, kids enjoyed, but super basic and easy breakfast. Pool and arcades were a really cool attraction here. We enjoyed our stay very much.
Stayed 1 night in Aug 2025

8/10 Good

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2025

2/10 Terrible

Vince

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The lady at the front desk was very rude we arrived on August 17/25 at about 1130 pm o don’t know her name because she wasn’t very welcoming. The breakfast was not good the fist day there was no eggs just bread and butter if you don’t get there early before 7:00 am you just get what’s there. They don’t clean the rooms every day our room was clean once in five days not good
Stayed 5 nights in Aug 2025

8/10 Good

NUKOALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Marie-Pierre

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Brad

.
Stayed 6 nights in Aug 2025

10/10 Excellent

adam

Liked: Staff & service, property conditions & facilities
everything about the hotel was great. close to all major amenities that you could need. old quebec only 15 min away. the only complaint would be a downed elevator at the time making elevator rides extremely slow!
Stayed 2 nights in Aug 2025

8/10 Good

Brett

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Benjamin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Food options were limited for breakfast (pancakes, cereals and toasts). Elevators were a problem, slow and limited (one was shutdown). Beds were comfortable and room was clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Ahmad Sameer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Great for families with kids. Minor complaint about the elevators - can be slow as they only have 3. But overall and good place to stay
Stayed 2 nights in Aug 2025

2/10 Terrible

Luc Herve

Stayed 1 night in Aug 2025

8/10 Good

Stephane

Stayed 1 night in Jul 2025

8/10 Good

Lilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, the service and personnel is very polite and nice. I was a little disappointed with the breakfast, there were no eggs left when we arrived for breakfast, I was told that they didn’t have more. The pan cakes were hard but I everything else was great.
Stayed 1 night in Aug 2025

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Aug 2025

10/10 Excellent

arash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything and everyone was great from the beginning to the end
Stayed 1 night in Aug 2025

4/10 Poor

Mike

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms and hallways smell and the carpets are so dirty.
Stayed 1 night in Aug 2025

8/10 Good

Caroline

Liked: Property conditions & facilities
We had a nice stay at the Must Hotel
Stayed 1 night in Aug 2025

8/10 Good

Hugo

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025