2/10 Terrible
William Nicholas
12 Jun 2025
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The price vs service doesn’t add up!
This hotel is a real disappointment. The room itself is beautiful but for the price paid I expect a high level of service. Our room had the “please make up room” tag on the door from when we went out at 2:00 pm until we returned at 5:00 pm. The room was not cleaned. We went back out at 5:30 pm and put a cleaning request in at the reception. When we returned we walked in to our $500 a night room to find that all they did was make the bed, change the towels and remove the garbage. The bathroom was not cleaned at all. Neither was the room! The following day (meaning today) I let reception know this - and that we really expected way better service. We let them know that we would be working in the room until 2:00 pm and agreed to pass by when heading out to let them know the room would be ready for housekeeping team to enter and clean. Well, at 12:15 pm the cleaning team started pounding on the door despite the “do not disturb” tag up and the arrangement made with reception. All of this happened while we were on a very important work call. To top it off they have been doing some sort of work in the room right above us. Making extremely loud noises! Banging, dragging, some insane squeaking sound!! We are feeling completely let down by this hotel. We really expected to have an enjoyable 2 night work stay here (that we extended to 4 night after the first night) - so far this simply hasn’t happened. I can’t even explain how much I regret extending our stay! We expect to be compensated
William Nicholas
Stayed 2 nights in Jun 2025
