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Heartland Hotel Queenstown

3.0 star property

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Photo gallery for Heartland Hotel Queenstown

View from property
Lobby
Family Room | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi
Exterior
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Gym
  • Bar

Explore the area

View in a map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪3 min walk‬
  • Place, Kiwi Park
    ‪10 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior King View Room

Superior King View Room | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

  • 50 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Chalet Studio King Room

Chalet Studio King Room | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Chalet Studio King Room

8.0 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.2 out of 10
Wonderful
(11 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Free toiletries, hair dryer, towels, soap

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Studio, Multiple Beds

7.8 out of 10
Good
(27 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Super King/Split

Standard Super King/Split | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Standard Super King/Split

7.8 out of 10
Good
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Standard Super King/Split Room

  • Sleeps 2

View all photos for Chalet King View

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Chalet King View

  • Sleeps 2

View all photos for Family Chalet

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Family Chalet

  • Sleeps 4

View all photos for Superior Queen And Single Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Queen And Single Room

  • Sleeps 3

View all photos for Superior King Room With View

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior King Room With View

  • Sleeps 2

Superior Family Chalet View

  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Split King Chalet View

Superior Split King Chalet View | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Split King Chalet View

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Standard Split King Chalet

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior King View Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior King View Room

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Chalet Quad Room

Chalet Quad Room | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Chalet Quad Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Room

Family Room | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Chalet Quadruple Room

  • Sleeps 4

View all photos for Superior Split King View

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Split King View

  • Sleeps 2

View all photos for Superior Split King Chalet View

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Split King Chalet View

  • Sleeps 2

View all photos for Standard Split King Chalet

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Standard Split King Chalet

  • Sleeps 2

View all photos for Superior Family Chalet View Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Family Chalet View Room

  • Sleeps 4

Standard Triple Room

  • Sleeps 3

View all photos for Chalet King

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Chalet King

  • Sleeps 2

Standard Super King/Split View

  • Sleeps 2

Standard Super King/Split View

  • Sleeps 2

Superior Family Chalet View Room

  • Sleeps 2

Standard Room

  • Sleeps 2

Superior King Room

  • Sleeps 2

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About this property

Heartland Hotel Queenstown

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, dry cleaning and laundry facilities.
Heartland Hotel Queenstown offers 81 accommodations with a hairdryer and an iron/ironing board. Televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Heartland Hotel Queenstown's great location. During your stay, you're just a quick walk from St Josephs Parish. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and a car charging station
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from St Josephs Parish and 4 minutes on foot from Queenstown Gardens
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a vending machine, and ski storage are also featured at Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 10:30 AM.
Peaks Restaurant & Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar – On-site lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 7 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 7 2026 to September 30 2026 (dates subject to change):
  • Fitness facilities
The property will be renovating from 7 April 2026 to 30 September 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 1002 reviews
Rating 8 - Good. 397 out of 1002 reviews
Rating 6 - Okay. 163 out of 1002 reviews
Rating 4 - Poor. 51 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

LAKSHMI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, clean but a bit tired. Location was good but parking was 1st come 1st serve , which is still better than many others where you are paying extra for parking .
Stayed 2 nights in Jan 2026

10/10 Excellent

Jean

Stayed 1 night in Jan 2026

6/10 Okay

Reina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location near to the city center. Nicely newly renovated bathroom and the room is clean. The room we are in is near the gym in the basement area with the view completely obsured by bush and bringing down the luggage is a nightmare with no elevator with our room being three floors down. It was very noisy as it was near the busy road.
Stayed 2 nights in Jan 2026

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and amazing
Stayed 2 nights in Jan 2026

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chalet room with a great view of Queenstown city. I would stay here again next time. A little pricey
Stayed 2 nights in Dec 2025

10/10 Excellent

Jocelyn

Stayed 1 night in Jan 2026

10/10 Excellent

C

Stayed 2 nights in Jan 2026

8/10 Good

rahul S

Travelled with family
Liked: Staff & service, amenities
Room was ok, but the bathrooms were quite small and could be better kept
Stayed 1 night in Dec 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Stayed 1 night in Dec 2025

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Elena

Stayed 1 night in Dec 2025

10/10 Excellent

Connor

Stayed 1 night in Dec 2025

8/10 Good

Aarne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is perfect Room was comfortable Breakfast not so good
Stayed 2 nights in Dec 2025

10/10 Excellent

Ian

Stayed 1 night in Dec 2025

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff and room was value for money
Stayed 1 night in Dec 2025

10/10 Excellent

Robyn, Dulwich Hill

Stayed 1 night in Dec 2025

8/10 Good

Joe

Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Close to town and affordable
Stayed 1 night in Nov 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, comfy room
Stayed 2 nights in Oct 2025

6/10 Okay

Sridhar

Liked: Staff & service
Disliked: Property conditions & facilities
The room was ok!
Stayed 1 night in Nov 2025

10/10 Excellent

Jordan

Stayed 1 night in Oct 2025

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Day 1: -The room was dirty, I came to my room and there were blood stains on the pillow and sheets and noticeable large stains on the carpet and inside the room -My room was by the street and didn't have any soundproofing so I could hear cars going by at all hours so loud that I didn't sleep at all that night -The bathroom window was stuck and couldn't close I called reception and asked to move rooms around 3pm but they were fully booked and instead management came by and changed my bed linen, called maintenance for the window and gave me earplugs for the noise (I didn't end up sleeping at all that night) Day 2: -I went to reception and asked to move rooms again because I didn't sleep at all the night before, they told me there were no rooms but management would call me back in 30 minutes. -After waiting over an hour in the room with no call I reached out to expedia to explore my options as I wanted to leave and didn't want another sleepless night. Expedia spoke to management and told me management refuses to refund me for this night but if I check out early enough will refund me for my last night. Day 3 -Unhappy with the service, I checked out and was refunded for one night. I hope management is more transparent in the future and stops trying to avoid customers who have concerns and ensures rooms are in proper condition when people check-in
Stayed 3 nights in Oct 2025

4/10 Poor

Naomi

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place needs a revamp Over priced . Good location
Stayed 3 nights in Sep 2025

10/10 Excellent

Austin

Stayed 1 night in Sep 2025

6/10 Okay

Ben

Travelled with family
Disliked: Property conditions & facilities
Good location, facilities required improvement
Stayed 2 nights in Sep 2025