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Holiday Inn Queenstown Frankton Road by IHG

4.0 star property

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Photo gallery for Holiday Inn Queenstown Frankton Road by IHG

View from room
Breakfast, dinner served; British cuisine, al fresco dining
Exterior
Lobby sitting area
Breakfast, dinner served; British cuisine, al fresco dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
594 Frankton Road, Queenstown, 9348
  • Place, Frankton Beach
    ‪2 min drive‬
  • Place, Skyline Queenstown
    ‪4 min drive‬
  • Place, Kiwi Park
    ‪4 min drive‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪4 min drive‬

Room options

View all photos for Premium Room, Multiple Beds, Lake View

View from room

Premium Room, Multiple Beds, Lake View

8.4 out of 10
Very good
(10 reviews)
  • Lake view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, Multiple Beds, Lake View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds, Lake View

  • Lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Double Beds, Lake View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Lake View

9.6 out of 10
Exceptional
(12 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • Resort view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Lake View

View from room

Standard Room, 1 King Bed, Lake View

7.2 out of 10
Good
(5 reviews)
  • Lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Queenstown Frankton Road by IHG

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a conference centre are on-site.
Holiday Inn Queenstown Frankton Road by IHG offers 75 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Queenstown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a hot tub, a sauna, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Queenstown Frankton Road by IHG. During your stay, you're just a quick walk from Lake Wakatipu. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy British cuisine while dining at Seasons Restaurant + Bar
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and complimentary bicycles
  • Just a 5-minute drive from Queenstown Mall and 6 minutes from Underwater Observatory
Holiday Inn Queenstown Frankton Road by IHG offers its guests a hot tub, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Holiday Inn Queenstown Frankton Road by IHG. Parking is available for a fee.

This 4-star Queenstown hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Seasons Restaurant + Bar – This restaurant specialises in British cuisine and serves breakfast, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Uncovered parking on site (NZD 20 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: NZD 30 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Seasons Restaurant + Bar

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Hot tub
  • Sauna
  • Ski storage

Family friendly

  • In-room cot
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 30 per person
  • Uncovered self-parking fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Goldridge Queenstown
Holiday Inn Queenstown Frankton Road Hotel
Goldridge Resort Queenstown
Goldridge Hotel Queenstown
Holiday Inn Frankton Road Hotel
Holiday Inn Frankton Road

Holiday Inn Queenstown Frankton Road by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 423 out of 1001 reviews
Rating 8 - Good. 382 out of 1001 reviews
Rating 6 - Okay. 134 out of 1001 reviews
Rating 4 - Poor. 44 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicodemus

Stayed 2 nights in Jan 2026

10/10 Excellent

Raquel A

Liked: Cleanliness, amenities
Excellent service, staff, great breakfast & dinner
Stayed 7 nights in Dec 2025

10/10 Excellent

SAI VINAYAK VENKATESHA

Liked: Cleanliness, amenities, property conditions & facilities
Views, staff, facilities, cleanliness, modern, spacious, open
Stayed 4 nights in Jan 2026

2/10 Terrible

JIE

Travelled with family
Disliked: Cleanliness, staff & service, amenities
It is christmas season holiday, we organized and booking 3 adult and 2 kid holiday room.in August 2025 , booking including 2 people free breakfast . everything is smooth and normal and under schedule before we arrive hotel, the room can only have 2 double bed, receiptionist tell us we need to reconfirm before we arrive. and because we have 2 kid in group, 2 double bed is enough for 5 person. and 2 free breakfast is for kids not for adult, we think everything is upside down and not the same as describe in website. the receiptist threaten us if we not happy, we can cancel booking at 12:00 am , with no other option , we check in for 7 days stay, during 7 days stay, nobody fix the issue regarding no enough bed for sleep for 5. so one person have sleep in floor with sleeping bed . It is terrible feeling Queentown' scenery is so stunning on the other side, Holiday inn ' staff is so unreliable and mess management. the parking is very limited and unconvenient. the bedroom picture show here is much different from real room. what is disappoint this terrible 7 nights stay in this holiday inn I strongly suggest everybody open your eyes before you make booking.
Stayed 7 nights in Dec 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location. Better view than most places in Queenstown. Need bit better service replenishing at b'fast.
Stayed 2 nights in Jan 2026

8/10 Good

HARJINDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was same every day, need some changes in menu, staff don't know how to set centerliased aircon, everything else was great
Stayed 6 nights in Dec 2025

8/10 Good

Chandrasekhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast spread. Great views of the lake from the restaurant
Stayed 1 night in Dec 2025

10/10 Excellent

Sivasubramani

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Nice view, easy check in
Stayed 2 nights in Dec 2025

10/10 Excellent

Charanjeet

Liked: Cleanliness, amenities, property conditions & facilities
What I like about this Hotel is that Staff is amazing from front desk to restaurant staff. Lady name Mu in restaurant was amazing. She is a great person always smiling and kind.
Stayed 5 nights in Dec 2025

6/10 Okay

Graham

Travelled with family
Liked: Cleanliness, staff & service
Room is bit tired. Small for 3 persons. Breakfast not great in terms of quality, taste and varieties. Not a 4 stars hotel standard. Staff are friendly. Location not closed to amenities but lake view was good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean.
Stayed 2 nights in Nov 2025

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and both the reception and restaurant staff were attentive and helpful and very welcoming. The room had a great view with a balcony.
Stayed 1 night in Nov 2025

8/10 Good

Ro Sainimere

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless
Stayed 2 nights in Nov 2025

10/10 Excellent

Primrose

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service!
Stayed 3 nights in Oct 2025

6/10 Okay

Marilyn

Travelled with group
need transport to go anywhere?
Stayed 1 night in Sep 2025

10/10 Excellent

Salote, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piece & quiet
Stayed 4 nights in Oct 2025

4/10 Poor

Chiu Shu

Travelled with family
Disliked: Cleanliness
Cleaning not ok
Stayed 4 nights in Oct 2025

8/10 Good

Jeffery

Stayed 4 nights in Oct 2025

6/10 Okay

Kylie

Travelled with family
Liked: Cleanliness, staff & service
Good stay overall if your going to charge for parking though need parks actually available better gym equipment or make the gym bigger some of the gym equipment wasn’t going and the bathroom vanity was broken the meal and restaurant were lovely though couldn’t fault that
Stayed 2 nights in Sep 2025

6/10 Okay

Veeko

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
nice view room
Stayed 1 night in Sep 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Aabied

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good.
Stayed 5 nights in Jul 2025

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Shaghayegh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is nice and clean. Staffs are fantastic. Nice 45minutes walk by the lake to Queenstown. You need to pay for hotel parking however we managed free street parking. Only downside was that the spa was very far to our room, it is winter, we opted to not walk to the spa even though we booked the place for the spa.
Stayed 2 nights in Jul 2025