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Mercure Queenstown Resort

4.0 star property

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Photo gallery for Mercure Queenstown Resort

2 restaurants, breakfast served
Aerial view
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
1 bedroom, in-room safe, individually furnished, desk
2 restaurants, breakfast served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Bar
  • Room service

Explore the area

View in a map
Sainsbury Road, Queenstown, 9300
  • Skyline Queenstown
    ‪3 min drive‬
  • Kiwi and Birdlife Park
    ‪3 min drive‬
  • Queenstown Gardens
    ‪10 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Lake View

1 bedroom, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | 1 bedroom, in-room safe, individually furnished, desk

Room, 2 Queen Beds, Lake View

7.6 out of 10
Good
(15 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

1 bedroom, in-room safe, individually furnished, desk

Superior Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | 1 bedroom, in-room safe, individually furnished, desk

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

1 bedroom, in-room safe, individually furnished, desk

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(21 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

1 bedroom, in-room safe, individually furnished, desk

Superior Room, 2 Queen Beds, Lake View

9.2 out of 10
Wonderful
(15 reviews)
  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Mercure Queenstown Resort

Family ski hotel with 2 restaurants
Mercure Queenstown Resort guests can head out to the slopes, sip drinks at the bar/lounge and enjoy an outdoor pool and a sauna. Housekeeping is available on request.
Mercure Queenstown Resort offers 148 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished. 50-inch LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Queenstown hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Queenstown Resort. During your stay, you're just a quick walk from Mt Crichton Loop Track. Enjoy features like free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free Wi-Fi in some public areas
  • For dining with ocean views, stop by South Eatery Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Just a 2-minute drive from Lake Wakatipu and a few minutes from Kiwi and Birdlife Park
  • Ski shuttle service available for a fee
After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor swimming pool. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have free WiFi. This eco-certified hotel also offers ski storage, a children's pool and a sauna. Parking is available for a fee.

This 4-star Queenstown hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
South Eatery Restaurant – Overlooking the ocean, this restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rises Restaurant – Overlooking the ocean, this restaurant only serves breakfast. A children's menu is available.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Uncovered parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 32 per person
  • Uncovered self-parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 1006 reviews
Rating 8 - Good. 346 out of 1006 reviews
Rating 6 - Okay. 125 out of 1006 reviews
Rating 4 - Poor. 42 out of 1006 reviews
Rating 2 - Terrible. 19 out of 1006 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keryn Aimee

Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay at Mercure Resort Queenstown! The staff were absolutely amazing—warm, helpful, and always ready to go the extra mile to make our stay comfortable. The real standout, though, was the view. Waking up to sweeping vistas of Lake Wakatipu and the surrounding mountains was nothing short of breathtaking. The rooms were clean and comfortable, and the overall atmosphere of the resort was relaxed and welcoming. Highly recommend for anyone visiting Queenstown—this place made our trip extra special!
Stayed 5 nights in May 2025

8/10 Good

Juan Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in May 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in May 2025

10/10 Excellent

hilda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, 4 minutes drive to the city centre. Great amenities and ensure you get lake/mountain views as it’s spectacular. Nice food and happy hour drinks
Stayed 2 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 2 nights in May 2025

10/10 Excellent

Shaijas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from the room is awesome
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great. We enjoyed our stay.

The stay was great. Thank you
Stayed 3 nights in May 2025

8/10 Good

Juli Anne

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 7 nights in May 2025

6/10 Okay

Deep

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Untidy , not cleaned but comfort wise okay

We stayed there for 3 nights however room were not getting cleaned, even they would not pick up the used the towel and it stayed there for entire 4 days.
Stayed 3 nights in May 2025

6/10 Okay

Susmita

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Na
Stayed 2 nights in Apr 2025

6/10 Okay

Varun

Travelled with family and small children
Liked: Property conditions & facilities
Safe and quiet location. Cleaning of bed linen is a concern as doonas are not clean.
Stayed 5 nights in Apr 2025

10/10 Excellent

Tamatu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Mar 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for the night. Maybe felt a little dated.
Stayed 1 night in Mar 2025

8/10 Good

Graeme

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff. Good facilities Good dining Lovely outlook over lake Poorly situated for travellers without own transport
Stayed 2 nights in Mar 2025

2/10 Terrible

Casey

Stayed 1 night in Mar 2025

10/10 Excellent

Bradd, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
Nicer than anticipated
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, beautiful property and view of the lake!
Stayed 1 night in Feb 2025

10/10 Excellent

Shuchi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay at Mercure Resort Queenstown. It has jacuzzi, pool, sauna gym and what not. Located at a convenient location. Highly recommended!
Stayed 1 night in Jan 2025

10/10 Excellent

Mckenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure was wonderful. We loved it. Great staff and views.
Stayed 2 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service
This property was OK for the stay. It is a Little dated inside and out. It is a way out of town but we knew this during the booking. People who do not choose to walk would find this an issue. The bar food was adequate and the staff were friendly always. There was a shortage of staff that made wait times longer for food etc. Breakfast was great
Stayed 3 nights in Jan 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, the views, the service, the room, the general set up and pool area was nice too. We really our stay. Maybe there was a damp musty smell as you opened the door but that went away immediately once inside. Hard to know if it was carpet around the door entrance but no bother once inside room. The resort went the extra mile to help me see clients in a meeting room which i appreciated and all the management and staff were helpful and friendly.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Tim

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Rushikesh

Stayed 2 nights in Jan 2025

10/10 Excellent

rovelyn

Liked: Amenities, property conditions & facilities
wonderful
Stayed 1 night in Jan 2025