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The Dairy Private Hotel by Naumi Hotels

4.5 star property
VIP Access

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Spa
Habitat Rooms | 1 bedroom, free minibar, individually decorated, individually furnished
Restaurant
Exterior
Junior Suite | 1 bedroom, free minibar, individually decorated, individually furnished

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking available
  • Hot tub
  • Bar
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
21 Brecon St., Queenstown, Otago, 9300
  • Kiwi and Birdlife Park
    ‪3 min walk‬
  • Skyline Queenstown
    ‪5 min walk‬
  • Queenstown Gardens
    ‪6 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Oasis Rooms

Oasis Rooms | 1 bedroom, free minibar, individually decorated, individually furnished

Oasis Rooms

10.0 out of 10
Exceptional
(5 reviews)
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, free minibar, individually decorated, individually furnished

Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Habitat Rooms

Habitat Rooms | 1 bedroom, free minibar, individually decorated, individually furnished

Habitat Rooms

9.4 out of 10
Exceptional
(16 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Family Suite (The Harmony Suite)

Family Suite (The Harmony Suite) | 1 bedroom, free minibar, individually decorated, individually furnished

Family Suite (The Harmony Suite)

  • 37 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 2 King Beds

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Building design

Kamana Lakehouse

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  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 480 reviews
The price is €173
includes taxes & fees
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About this property

The Dairy Private Hotel by Naumi Hotels

Art Deco lodge with Hot tub and bar/lounge
This smoke-free lodge features a bar/lounge, a snack bar/deli and Access to hot tub. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area and concierge services.
The Dairy Private Hotel by Naumi Hotels offers 13 accommodations with free minibar items and minibars. Each accommodation is individually furnished and decorated. 43-inch LED televisions come with cable channels and Netflix. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the lodge include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Dairy Private Hotel by Naumi Hotels. During your stay, you're just a quick walk from CaddyShack City Mini Golf. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Skyline Queenstown and 7 minutes by car from Onsen Hot Pools
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A hot tub, multilingual staff, and ski storage are also featured at the luxury The Dairy Private Hotel by Naumi Hotels. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Dairy Private Hotel by Naumi Hotels was completed in July 2020.

This 4.5-star Queenstown lodge is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:00 AM.
The Lounge – On-site lobby lounge. Happy hour is offered.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Parking on site (NZD 20 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: NZD 20 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Lounge

Things to do

  • Hot tub
  • Ski storage

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - July 2020
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 7 days before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 20 per person
  • Self-parking fee: NZD 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Dairy Hotel
Dairy Private Hotel
Dairy Private Luxury
Dairy Private Luxury Hotel
Dairy Private Luxury Hotel Queenstown
Dairy Private Luxury Queenstown
Private Luxury Hotel
Dairy Private Queenstown
The Dairy Private Hotel
The Dairy Private Hotel by Naumi Hotels Lodge
The Dairy Private Hotel by Naumi Hotels Queenstown
The Dairy Private Hotel by Naumi Hotels Lodge Queenstown

The Dairy Private Hotel by Naumi Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 291 out of 346 reviews
Rating 8 - Good. 40 out of 346 reviews
Rating 6 - Okay. 9 out of 346 reviews
Rating 4 - Poor. 2 out of 346 reviews
Rating 2 - Terrible. 4 out of 346 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a very enjoyable stay at the hotel. We particularly liked ‘happy hour’ catch up with other guests as well as the coziness of the hotel. The location was perfect too!
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the decor of the hotel and its proximity to town centre.
Stayed 2 nights in May 2025

6/10 Okay

Ross

Stayed 9 nights in May 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Amenities
What an amazing place to stay, room was very funky with wallpaper on the ceiling. It was great to have a complimentary mini bar. The free happy hour was a great way to meet other travellers and discuss plans for the upcoming days. I would highly recommend this accomodation!
Stayed 2 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a great, easy stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon Stay

Great stay on our honeymoon, the hotel went the extra mile with wine, sweet treats and a lovely note. Happy hour was great, wine, beer, soft drinks and yummy meats and cheeses 5-6pm. Great location, only downside is lack of free parking/only 4 spaces but payable parking is nearby so nothing drastic.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful. Located very close to the bus stop, cafes, restaurants and shops. It was very clean and spacious. The complimentary snacks and soft drinks as well as complimentary happy hour was a lovely addition. We felt very comfortable and welcome. We also enjoyed the hot tub with a beautiful view.
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the complimentary happy hour, not something normally offered
Stayed 1 night in Apr 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dairy Private Hotel was our favourite accommodation of our whole south island trip. The staff were the most helpful, gave us a tour of all the amenities upon arrival, made sure we were well looked after and even gifted us a treat for our honeymoon! They do a happy hour 5-6pm each day and put out snacks and wine for the guests to enjoy in the lounge. Breakfast was simple and of excellent quality. The art deco theme of the hotel made us love returning to it after a day of sightseeing. The only con is the parking situation - there's not a lot of it at the hotel and it costs extra. However, they do have extra spots in the multi level carpark on Man St that we were able to use for the same cost.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely first class hotel in perfect location. Incredibly attentive staff. THE place to stay in Queenstown.
Stayed 1 night in Jan 2025

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We so enjoyed this hotel. The location, amenities and staff were all tops. It was great having breakfast included as well.Highly recommend!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely small boutique hotel

Lovely small boutique hotel, continental breakfast was great, staff were helpful and friendly. Room was nice, included snacks and drinks were welcome. Hot tub with fab mountain view. We recommend you stay here, if you arrive by car make sure you book a space directly with the hotel as parking in area is more tricky (although the is a public car park nearby)
Stayed 2 nights in Feb 2025

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and highly recommend. Hot tub was fantastic and loved all the lovely attention to detail. We kind of missed happy hour as we didn’t know about it but got the last ten mins and looked fab. Think there was complimentary hams and cheeses etc which would have been a yummy treat. Great hotel, right in the heart of Queenstown. We didn’t realise you need to let them know ahead of booking if you need a parking space but wasn’t an issue for us. It does cost an additional $20, not a negative but just something to be aware of.
Stayed 1 night in Feb 2025

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most welcoming and comfortable place we stayed in all of New Zealand.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely small hotel. Great location, gorgeous room, friendly and helpful staff and lovely lounge to have a glass of wine or a cup of tea and meet fellow guests. Would definitely stay here next visit to Qtown
Stayed 4 nights in Jan 2025

10/10 Excellent

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Kristyn

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience all around!
Stayed 5 nights in Jan 2025

8/10 Good

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Josee

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Nice but pricey

This is a tricky review to write, because we did enjoy the endearing hosts at the hotel and the quirky decor, happy hour, snacks and fridge in the room, and perfect location of the property. However, we have stayed in many 5-star hotels and this is one of the most expensive. At these prices, one expects amenities above and beyond. For example, there were no bathrobes or luxury amenties in the room, no turn-down services, makeup mirror, no concierge to help with bookings and local advice, etc. Many of the things you come to expect at this price point were simply lacking. We did have a lovely stay nonetheless--just be prepared for the price and enjoy.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024