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Grand Hotel Serre

4.0 star property

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Photo gallery for Grand Hotel Serre

Restaurant
Business centre
Exterior
1 bedroom, minibar, in-room safe, iron/ironing board
Reception

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Air conditioning
  • Housekeeping
  • Pet-friendly

Explore the area

Map
Via Serraia 222, Rapolano Terme, SI, 53040
  • Terme Antica Querciolaia
    ‪3 min drive‬
  • San Giovanni Terme Rapolano
    ‪6 min drive‬
  • Crete Senesi
    ‪11 min drive‬

Room options

View all photos for Single Room

Single Room | 1 bedroom, minibar, in-room safe, iron/ironing board

Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

1 bedroom, minibar, in-room safe, iron/ironing board

Suite, 1 Bedroom

  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, minibar, in-room safe, iron/ironing board

Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Double Room

1 bedroom, minibar, in-room safe, iron/ironing board

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

Grand Hotel Serre

Hotel in Rapolano Terme with free breakfast and 24-hour business centre
This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided.
Grand Hotel Serre offers 23 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Grand Hotel Serre, you'll be within walking distance of Museo dell'Antica Grancia e dell'Olio. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a 24-hour business centre, 2 meeting rooms and a lift
  • Just a 2-minute drive from Museo dell'Antica Grancia e dell'Olio and 5 minutes from Terme Antica Querciolaia
  • Pets welcome free of charge (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour business centre and 2 meeting rooms are available. Grand Hotel Serre also features room service (during limited hours) and a lift. Free self parking is available.

This 4-star Rapolano Terme hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Grand Hotel Serre has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage and a carport

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Cot (surcharge)

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 6:00 AM - midnight.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand Hotel Serre Hotel
Grand Hotel Serre Rapolano Terme
Grand Hotel Serre Hotel Rapolano Terme

Grand Hotel Serre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 51 reviews
Rating 8 - Good. 14 out of 51 reviews
Rating 6 - Okay. 12 out of 51 reviews
Rating 4 - Poor. 1 out of 51 reviews
Rating 2 - Terrible. 4 out of 51 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SO friendly and hospitable. Lovely breakfast and recommend the restaurant, too!
Stayed 1 night in May 2022

8/10 Good

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Grand hotel Serre

Excellent for a quick visit Friendly staff great service and the restaurant is on site limited menu but good food Only downside is that it needs some t l c and the abandoned pool to be reinstated
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very welcoming, will definitely come back
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service

Nice and cozy.

The place is amazing, needing a makeover though. The room was big and comfortable. A family runs this place, it has some issues. Nothing serious, but annoying.
Stayed 2 nights in Aug 2020

8/10 Good

Enrico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona la struttura ed il servizio. Da segnalare l'ottimo ristorante. Il Sig. Carlo é sempre molto attento e professionale sia al ristorante che nel servizio colazione. Esperienza da ripetere.
Stayed 1 night in Dec 2019

10/10 Excellent

luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottimo albergo e ristorante

Ottimo Albergo, proprietari molto accoglienti e professionali. Ristorante adiacente all'albergo veramente eccezionale e a prezzi contenuti per una qualità eccellente dei cibi.
Stayed 2 nights in Apr 2023

10/10 Excellent

Simone

Stayed 1 night in Jan 2023

8/10 Good

Sauro

Stayed 1 night in Jan 2023

2/10 Terrible

FRANCO

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Liked: Room comfort
amplio pero muy desactualizado se ve viejo y un poco deteriorado
Stayed 1 night in Sep 2022

2/10 Terrible

Nathalie

Stayed 1 night in Sep 2022

8/10 Good

Valeria Francesca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto accogliente, struttura pulitissima seppur datata, camere molto grandi, pulizia impeccabile. Ambienti molto ampi. Comoda per i termalisti.
Stayed 1 night in Sep 2022

8/10 Good

Gabriele

Travelled with group
Liked: Cleanliness, staff & service
...
Stayed 1 night in Sep 2022

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

ROBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottimo rapporto qualità prezzo e personale ottimo.

Locale molto confortevole e tranquillo. Il personale è eccellente e molto cordiale. La struttura non è modernissima ma in compenso il rapporto qualità prezzo è ottimo. Ci ritornerei ad occhi chiusi. Stavo in viaggio con la famiglia e mi serviva un hotel solo per farmi una doccia e dormire.
Stayed 1 night in Jun 2022

6/10 Okay

Enzo Carlo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gentilezza e disponibilità

I titolari sono stati gentilissimi e ci sono venuti incontro per un problema che abbiamo avuto con nostra figlia. Inoltre, il ristorante "La Sosta", oltre che comodissimo, è anche di un alto livello e non troppo dispendioso.
Stayed 6 nights in Jul 2022

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel prenotato per passare una serata alle vicine terme, ottima accoglienza, camera ampia e pulita e colazione ottima. Personale cordiale e disponibile, lo consiglio.
Stayed 1 night in Jul 2022

8/10 Good

MARIA CARLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Fabrizio

Stayed 2 nights in May 2022

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasi di Tranquillita'

Stayed 1 night in Apr 2022

6/10 Okay

Franco

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ottimo soggiorno

ottima esperienza, posto incantevole e personale gentilissimo
Stayed 1 night in Feb 2022

8/10 Good

Samanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo soggiornato solo una notte ed é stato piacevole
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service

Buon servizio al cliente/struttura da ammodernare

Ottimo servizio al cliente svolto con molta cortesia. Struttura nel complesso da ammodernare, ma con rapporto qualità prezzo ancora accettabile.
Stayed 1 night in Jan 2022