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Holiday Inn Express & Suites Richland by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Richland by IHG

Indoor pool, outdoor pool, open open 24 hours a day, pool umbrellas
Free daily buffet breakfast
Front of property
1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free airport shuttle
  • Pet-friendly
  • Parking included

Explore the area

View in a map
1970 Center Pkwy, Richland, WA, 99352
  • Place, Columbia Center Mall
    ‪6 min walk‬
  • Place, Three Rivers Convention Center
    ‪3 min drive‬
  • Place, Toyota Center
    ‪3 min drive‬
  • Airport, Pasco, WA (PSC-Tri-Cities)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(10 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(24 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(5 reviews)
  • River view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Comm, Mobil Roll Shwr)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Room, 1 Queen Bed, Accessible (Comm, Mobil Roll Shwr)

  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Accessible (Mobility Tub)

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 1 Queen Bed, Accessible (Mobility Tub)

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Balcony, River View

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(17 reviews)
  • River view
  • 49 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony, River View (2 Queen)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 1 Bedroom, Balcony, River View (2 Queen)

8.0 out of 10
Very good
(1 review)
  • River view
  • 49 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(7 reviews)
  • River view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Richland by IHG

This smoke-free hotel features an indoor pool, an outdoor pool and a 24-hour health club. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site.
Holiday Inn Express & Suites Richland by IHG offers 82 accommodations with a safe and free newspapers. This individually decorated and furnished accommodation includes desk chairs. Pillowtop beds feature Egyptian cotton sheets and down duvets. LED televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Holiday Inn Express & Suites Richland by IHG gets high marks from our customers. During your stay, you're just a quick walk from Columbia Center Mall. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle. This property offers pet-friendly amenities, such as an off-lead area.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 7 minutes by foot from Columbia Center Mall and a 3-minute drive from Three Rivers Convention Center
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
Holiday Inn Express & Suites Richland by IHG offers its guests an indoor pool, an outdoor pool, a 24-hour health club, and Access to hot tub. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces. Event space at this hotel measures 780 square feet (72 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Richland by IHG. You'll have access to the health club at a partner property. A roundtrip airport shuttle is free (available on request). Free self parking is available.

This Tuscan-style Richland hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 5:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 7:00 AM to 9:00 PM at scheduled times and on request
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 5:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (780 square foot of space)
  • Coworking space

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2003
  • Fireplace in lobby
  • Smoke-free property
  • Tuscan architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Express & Suites Richland by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24 hours a day.
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Hotel Richland
Holiday Inn Express Richland
Richland Holiday Inn Express
Holiday Inn Express Richland Hotel
Holiday Inn Express Suites Richland
Holiday Inn Express Suites Richland
Holiday Inn Express Suites Richland by IHG
Holiday Inn Express Suites Richland an IHG Hotel
Holiday Inn Express & Suites Richland by IHG Hotel
Holiday Inn Express & Suites Richland by IHG Richland
Holiday Inn Express & Suites Richland by IHG Hotel Richland

Holiday Inn Express & Suites Richland by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 535 out of 850 reviews
Rating 8 - Good. 208 out of 850 reviews
Rating 6 - Okay. 53 out of 850 reviews
Rating 4 - Poor. 29 out of 850 reviews
Rating 2 - Terrible. 25 out of 850 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Very fast and easy check in, very nice clerk.
Stayed 1 night in Nov 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk staff were very kind, large and clean king studio room, comfy beds , the breakfast selection was great, pool open 24hrs, location was next to mall with multiple restaurants - love the Noon check out time
Stayed 2 nights in Nov 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. A girl behind the front desk named Hazel was precious. She was sweet and courteous. She went above and beyond to help.
Stayed 8 nights in Nov 2025

4/10 Poor

Janelle

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Heat didn’t work right, fan blew all the time, and bathtub water dripped for first two nights so they moved us to a different suite, a handicapped suite. What a mess. Bed made with bedskirts not comforter and budlight lids all over the floor of a supposed cleaned room amongst other issues. We will not be returning.
Stayed 2 nights in Nov 2025

10/10 Excellent

TaAnn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the staff were really friendly!
Stayed 2 nights in Nov 2025

8/10 Good

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly staff and comfortable bed. The bathroom, with peeling and poorly patched wallpaper, detracted from the overall impression.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mary L

Stayed 1 night in Nov 2025

8/10 Good

Camelia, Dupont

Stayed 1 night in Nov 2025

10/10 Excellent

Leonard, St Cloud

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and great layout. Breakfast was great.
Stayed 1 night in Nov 2025

6/10 Okay

Anthony

Travelled with family
Ac in main room did not work or the heater. I told the front desk Saturday night. Nobody came bye too fix it. Me and my son had too sleep with no heater. Housekeepers know its broke. I know my mom did that job 3 decades ago. We always turned them on too get cool.
Stayed 2 nights in Nov 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely accommodations. The cookies and milk in the evening were a nice touch.
Stayed 4 nights in Nov 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The gentleman at the desk was awesome and accommodating. Check in was easy and the room was clean! Overall experience wa A+.
Stayed 1 night in Nov 2025

4/10 Poor

Rhonda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Supposed to have Airport Shuttle. The gal who took us, told us just call when you come back from your trip, we will come get you. Well, we called when we returned and they said we were supposed to call ahead of time. We were on planes all day, and we specifically asked her! The only person who acted like she liked her job was a young gal putting breakfast out. She went around asking everyone how things were, can i get you something, can i take your plate?
Stayed 1 night in Oct 2025

2/10 Terrible

Dorothey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I will never stay at a Holiday Inn again. I found pubic hairs in the bathtub, and generally the room was not very clean. There were splatters on the bathroom door, looks like it could’ve been vomit. Because of the unclean conditions, I decided to check the mattresses for bedbugs. I found no bugs, but there were plenty of spots indicating that something wet had been spilled, or someone wet the bed. There were drips down the mattress pad onto the dust ruffle. I took the pillowcases and covers off of the pillows and found that most of them were discolored and stained, and not sure that they were just stains. Some of the covers looked like they had not been laundered. I found hairs inside some of the pillowcases. I asked for a new room before I left for the day on my second day. I didn’t ask the night before because it was late and I was not going to pack up everything and wake up my son as we had both had an exhausting day preparing for my mother’s memorial service. My son is an adult, is DeafBlind, has trouble with balance and walking, and needs assistance with bathing, including getting in and out of the bathtub. There were no grab bars at all, so I had to support his entire weight so he could stand up and get out of the tub. Doing this caused injury to my back. When I returned on the evening of my second day, we had been given a new room, but it was not a suite as the first one had been. If it hadn’t been so much trouble to pack up I would’ve sought a new hotel.

10/10 Excellent

Kevin

Stayed 1 night in Oct 2025

4/10 Poor

Lavern

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is outdated. Way overrated on hotels.com!!
Stayed 1 night in Oct 2025

10/10 Excellent

Chrisy

Stayed 1 night in Oct 2025

10/10 Excellent

Chrisy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly staff. Nice room, spacious. Nice view from balcony.
Stayed 1 night in Oct 2025

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls made it noisy
Stayed 1 night in Sep 2025

10/10 Excellent

zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Inn - Richland/Kennewick

The hotel is very comfortable, clean, & close to shops as well (the mall, Costco, WinCo, and the AMC movie theater). The pool was my favorite. Aside from the fact that it’s 24 hours it can also be both indoors & outdoors. I can’t imagine how nice that gets in the summer time.
Stayed 2 nights in Sep 2025

10/10 Excellent

Toni

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. From the breakfast to the warm cookies and cold milk. I did notice in the hot tub there was green mildew around the filter area. But other than that the place was a great place to stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a big shopping area! Staff was really nice at check in.
Stayed 1 night in Sep 2025

10/10 Excellent

Corbin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An all around excellent and cozy hotel for staying in the Tri-Cities area.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jessi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the suite! It was perfect for our overnight work trip. Breakfast was great as well! Really appreciated the young ladies who assisted with check-in and check-out.
Stayed 1 night in Sep 2025

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