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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Free daily buffet breakfast
Lobby
Premium bedding, pillow-top beds, desk, laptop workspace

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Greater Richmond Convention Center
    ‪15 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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includes taxes & fees
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About this property

Comfort Suites Innsbrook - Short Pump

Suburban hotel with free breakfast and fitness centre
Along with an indoor pool, this hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and laundry facilities are on-site.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served a free buffet breakfast daily from 6 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 5 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.4
Rating 10 - Excellent. 271 out of 1002 reviews
Rating 8 - Good. 183 out of 1002 reviews
Rating 6 - Okay. 179 out of 1002 reviews
Rating 4 - Poor. 154 out of 1002 reviews
Rating 2 - Terrible. 215 out of 1002 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Darcus

Disliked: Cleanliness
There were bugs in the room a live and dead
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2025

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel has an awful smell as you entered through the doors. My room #130 smelled as well. One of the couch cushions was missing. The curtains were broken and the desk chair’s arm was hanging off. I had a 3 days reservation. I debated on checking out, but was out most of the day. The next night I returned, the smell in my room was worse, they allowed pets and I realized the heat was on. At 2 am I got up to turn off the heat hoping it would help and noticed something on the floor, at a closer look I saw that is was a bug, then I saw one in the dust ruffle of the bed. I got phone and turned on the flashlight and bugs (probably) cockroaches started moving everywhere. I went down the the front desk, Dale was nice, and gave me another room. I went back to get my stuff. I saw one on the bench my suitcase was on. I grabbed my purse and I came out of my purse, I dumped it on the tile floor and there were 4-5 in my purse. There were several in my suitcase as well. I tried my best to get them out of my stuff. I went up to my new room, 2:30 am now, immediately saw one on the wall and then another by the TV. I took my stuff back down to the desk and said I can’t do this. I checked out, Dale did refund that night and cancelled the next night. I will write Comfort Inn as well, but what harrowing experience.
Stayed 3 nights in Oct 2025

4/10 Poor

Doris

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I am disabled with copd and everyone on the floor I was on smoked Marijuana constantly. It was very hard for me to breathe. I told the front desk and it seemed to get worse. The carpet in the room smelled.
Stayed 7 nights in Oct 2025

2/10 Terrible

Kelly

Disliked: Staff & service
Stayed 6 nights in Oct 2025

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
BUGS EVERYWHERE, BLACK MOLD EVERYWHERE AND THE WHOLE BUILDING
Stayed 2 nights in Oct 2025

2/10 Terrible

Charles

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have lived in the Richmond tri cities area for 40 plus years and moved to the country, for work, about eight years ago. Knowing this as an affluent section of town we were pleased to book a room on such short notice for my upcoming early morning medical procedure. We arrived that evening and were impressed with the lobby with it's half-curved staircase leading to a 2nd floor dining area. We checked in and made our way to our 4th floor room. Opened the door to a spacious room with dirty mirrors, stained couch, and a carpet that hadn't been vacuumed in a while. I went to the bathroom to take a shower and spent at least 10 minutes trying to find the hot setting on the shower control,(I'm a retired plumber with over 30 years experience in the building maintenance field) the shower control shouldn't rotate 360 degrees! We settled in and went to sleep. I woke up and went to the bathroom to wash away the night, and waiting for me on the counter was a nice sized cockroach. Looking around I could see they were in the shower and crawling up the walls. We packed our things and left the room. Reaching the lobby to check-out, there was a bowl with a sign to leave the keycards. I had to enter the "employees only" door to the office to tell the young man with an attitude that I wanted a receipt. A really hard look should be taken at the management (or lack of) of this property!
One of many roaches
Spider
Shower diverter
Stayed 1 night in Oct 2025

6/10 Okay

Ruth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Crumbs on the floor in the room. A clump of hair in the closet of the room. Smoke smell in all the hallways.
Stayed 1 night in Oct 2025

4/10 Poor

John

Business traveller
Disliked: Cleanliness, property conditions & facilities
Carpets dirty throughout toilet loose , breakfast area seemed clean ,
Room lock broken
No smoke detector
Wall paper and paint peeling
Stayed 1 night in Oct 2025

2/10 Terrible

Shaneki

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty. It had roaches and the initial room the toilet didn’t work. They moved me to a different one and it was roaches in there too
Stayed 1 night in Oct 2025

6/10 Okay

Marjorie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was scarce. Coffee was thick. Don’t bother just go to one of the many restaurants nearby. Room had ants, spiders and other bugs. Mostly in the bathroom. Hotel is in need of a renovation. Peeling paint, stained carpet and black grease looking smears on the bathroom door.
Stayed 1 night in Oct 2025

8/10 Good

Meily, henrico

Stayed 3 nights in Oct 2025

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had 2 towels for 3 people. Took over 24 hours before we got more. Kept being told housekeeping was doing laundry. Most of the staff sat on the patio smoking. Also door from pool to outdoors had to stay propped open because room keys didn’t work in the doors. Only positives were the breakfasts and was quiet in our room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria Adriana

Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is so run down- I'd not go be surprised to find out that they charge by the hour.
Stayed 1 night in Sep 2025

2/10 Terrible

Samuel

Disliked: Cleanliness, property conditions & facilities
Roaches and very noisy
Stayed 1 night in Sep 2025

2/10 Terrible

Kiwania

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The lack of cleanliness in this property was appalling. A brand Hotel chain of this caliber should be ashamed to offer accommodations with these conditions.There was a plumming access panel in the closet that was left open. There was peeling wall paper, dust and dirt covering the bathroom exhaust fan that didnt work, the bathroom door was covered in dirt, the basboards in the bathroom corners were filthy, and the shower stall barely drained leaving rings in the tub. The conditions are well reflected in the attached pictures. I will never recommend a stay in this property.
Open access panel
Dirty bathroom door
Dirty bathroom door
Bathroom exhaust vent
Stayed 1 night in Sep 2025

2/10 Terrible

LUCY

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall it was bad , never had in my life before.

Room was so dirty, side lamp bulb was flickering, carpet was so dirty, bathroom had a old small shower had, not enough water was coming to take a shower even, Water was not enough hot to take shower, overall it was so dirty and I had to change hotel immediately and moved in Holiday inn. Never recommend no one.
Stayed 1 night in Sep 2025

2/10 Terrible

Jermesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Sep 2025

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Heather

Stayed 1 night in Jun 2025

2/10 Terrible

Jackson

Lady at desk could hardly be bothered. Phone charger station did not work. No iron in room. Phone did not work. 3 light bulbs were out. There were pubic hairs in my bed. There was a flood in the bathroom. Other than that it was great.
Stayed 2 nights in Sep 2025

2/10 Terrible

Melanie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Do not stay here it was dirty with roaches We didn’t even stay it was so bad
Stayed 2 nights in Sep 2025

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice. And big, the bed is very comfortable.The bathroom and room was very clean and it's nice and quiet
Stayed 1 night in Sep 2025

2/10 Terrible

Gurdeep

Stayed 1 night in Sep 2025

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