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Comfort Suites Innsbrook - Short Pump

Property class: 2.5

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Lobby
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace
Free daily buffet breakfast
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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Room amenity
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  • Breakfast included
  • Parking included
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The price is €83
includes taxes & fees
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About this property

Comfort Suites Innsbrook - Short Pump

Along with an indoor pool, this hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and laundry facilities are on-site.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary newspapers. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served a free buffet breakfast daily from 6 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 5 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.2
Rating 10 - Excellent. 254 out of 1001 reviews
Rating 8 - Good. 173 out of 1001 reviews
Rating 6 - Okay. 181 out of 1001 reviews
Rating 4 - Poor. 154 out of 1001 reviews
Rating 2 - Terrible. 239 out of 1001 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Hatred it.
Stayed 2 nights in Jan 2026

2/10 Terrible

jacinth, North chesterfield

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms where neglected poor maintenance
Stayed 2 nights in Jan 2026

2/10 Terrible

Steven

Business traveller
The lady at the desk in the evening was great! The one in the morning not so much, I interrupted her scrolling. The rooms are in poor condition, the mini fridge did not work, the microwave did not work, when plugging in items the outlets the plugs were loose, the curved shower curtain rod was broke. And hanging down so that the shower curtain would not stay closed. The toilet paper dispenser was rusted and falling out the wall. The vent in the bathroom allowed you to hear what was going on in the next room and vice versa. The room was supposed to be handicap accessible and while there were hand rails there was a tub instead of what was pictured in the photos that had a high side you had to step over only to find the bottom was several inches higher that the floor. Would not stay again
Stayed 1 night in Jan 2026

2/10 Terrible

Ashley

Disliked: Cleanliness, property conditions & facilities
The room had bed bugs and cockroaches
Stayed 1 night in Jan 2026

2/10 Terrible

David

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They have roaches and I was offered 25 dollars on a no stay so Expedia shafted me
Stayed 1 night in Jan 2026

4/10 Poor

Hicham, richmond

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I’ll need some grades in the rooms stuff need to replace all not friendly they don’t greet customers basically they don’t care never seen a hotel with stuff that they don’t say good morning good evening hello nothing just busy with their phones even the manager, not paying attention to the client I have to wait for the check-in over an hour for one person to help me when she’s busy adjusting scheduled for her stuff. She didn’t care.
Stayed 7 nights in Jan 2026

2/10 Terrible

Shayshana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Roaches everywhere
Stayed 1 night in Dec 2025

2/10 Terrible

Aghalya

Travelled with family
Disliked: Cleanliness, staff & service
Terrible experience
Stayed 1 night in Dec 2025

6/10 Okay

Shayshana

Liked: Staff & service
Disliked: Cleanliness
The front desk was extremely courteous, however the conditions were out of his control. Roaches were everywhere unfortunately. The pool was open and the place seemed clean but the roaches were terrible.
Stayed 1 night in Dec 2025

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing we can say about our stay was the beds were clean. Elevator was broken, first floor was flooded, bathroom was dirty, sink leaked, keys kinda worked. It was a mess and we'll never go back again.
Stayed 2 nights in Dec 2025

6/10 Okay

Kelvin

Travelled with family, Travelled with group
Disliked: Staff & service
Most things were fine just the customer service was extremely poor. Everything else was sub par not what we expected from one of the Hotels.com
Stayed 2 nights in Dec 2025

2/10 Terrible

Wendy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had roaches. Holes in wall(bathroom) carpet dirty. The clerk on the night shift(gentlemen) very nice. Manager did not show concern of what was reported.
Stayed 2 nights in Dec 2025

4/10 Poor

Almir

Travelled with family
Disliked: Cleanliness, amenities
no hot water
Stayed 3 nights in Dec 2025

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, amenities
The hotel is very neglected. We where switched to four room because the doors would not lock and one of the room the door had been broken into. There were roaches in the bathroom alive and dead. First and last time staying at a Comfort Suites.
Stayed 2 nights in Dec 2025

6/10 Okay

Vincent

Stayed 3 nights in Dec 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
The front desk gave me a key to a room with people in it. When I got a new room the ceiling was falling in, wallpaper falling in the bathroom, holes in the wall, and a filthy couch.
Stayed 1 night in Dec 2025

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Upon entering our room I found a broken toilet that had been attempted to be repaired with tape, a broken floor lamp, and a very badly stained L shape couch. Honestly, the couch appeared to host a Diddy party recently it was stained so badly. Had to kill a couple roaches, and this supposedly 100% nonsmoking hotel had very active marijuana smokers inside. Apparently this hotel caters to the construction crew as the inner lobby and staircase we used was constantly covered in mud. Also, it was quite a noisy place late at night which made sleeping a little challenging.
Stayed 2 nights in Dec 2025

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, room comfort
No one was at the front desk when we arrived to check in, the gentlemen that finally did come looked as if he had been running around the hotel doing other task. I did not see any other staff anywhere, the hotel was extremely dirty and unkempt, trash piled up in the rooms with the ice machines. No housekeeping at all during our stay. Broken glass in the elevators. Our room had a half a roll of toilet paper with no extra provided. The closet door knob was broken, the bathroom inob was missing, the bathroom shower was disgusting with hair left behind and a broken drain plug just laying in the tub. The light cover on the bathroom was missing with the bulbs exposed. The walls were drawn on, the tv remote had dirt and grin all over it. The phone in the room was missing the cord and not plugged in so unable to be used. The walls and head board were stained. The comforter was stained. Extremely disgusting and disappointing.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Always a fantastic stay. I am a regular every month and it never disappoints. Whomever gives this hotel bad reviews are the type of folks who nobody can make happy. Just saying. I am in no way affiliated with this operation by the way. I just really enjoy my stays at an affordable pricepoint!
Stayed 1 night in Dec 2025

8/10 Good

Richard

Stayed 1 night in Dec 2025

2/10 Terrible

Forever

Liked: Staff & service
Disliked: Cleanliness, amenities
I didn’t get the room I originally booked. I booked one king suite, but was put in a double bed room. Also I get into the room, and there are no towels, washcloths, or hand towels, & I killed four roaches. Checked in around 730 ended up leaving around 11. Also there was no remote to the tv, so you couldn’t watch tv at all smh. Horrible experience!!
Stayed 1 night in Dec 2025

10/10 Excellent

Vera

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Staff was very nice. Room spacious. Wish they had more choices for breakfast.
Stayed 5 nights in Dec 2025

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness
Had to switch rooms 6 times due to roaches in the 1st room 2nd room across the hall from the 1st room same 3rd room beside 2nd room door would not lock 4th room the key card would not work 5th room on a different floor had clothes all in it like someone was living in it all the time 6th room finally finely was ok. I have stayed at the hotel.fo
Stayed 1 night in Dec 2025

10/10 Excellent

Forever

Stayed 1 night in Nov 2025

2/10 Terrible

Jimmy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the rooms felt neglected. The bathrooms had mold on the ceiling. The sheets had stain and hair all over them. The tv screen had full of dust. The carpets were not vacuumed, and bathroom air vent were full of human dead skin.
Stayed 1 night in Nov 2025

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