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Comfort Suites Richmond East

2.5 star property

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Photo gallery for Comfort Suites Richmond East

Terrace/patio
Lobby
Exterior
Premium bedding, desk, laptop workspace, blackout curtains
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
421 Commerce Road, Richmond, IN, 47374
  • Place, Old National Road Welcome Center
    ‪6 min walk‬
  • Place, Richmond Mall
    ‪2 min drive‬
  • Place, Miami University
    ‪40 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Suite, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(74 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

9.8 out of 10
Exceptional
(34 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Comfort Suites Richmond East

An indoor pool, a fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities and a 24-hour front desk. Housekeeping is available on request.
Comfort Suites Richmond East offers 80 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Comfort Suites Richmond East. During your stay, you're just a quick walk from Old National Road Welcome Center. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business centre, laundry facilities and a vending machine
  • On-site recreation includes a gym
  • Guests really like the accommodation for the spaciousness, cleanliness and comfy beds
  • 7 minutes on foot from Old National Road Welcome Center and a 3-minute drive from Richmond Mall
Comfort Suites Richmond East offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is served daily. The business-friendly Comfort Suites Richmond East also features a vending machine, coffee/tea in common area, and laundry facilities. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Built in 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.
Property Registration Number in484
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Hotel

Comfort Suites Richmond

Comfort Suites Hotel Richmond

Comfort Suites Richmond East Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 601 out of 759 reviews
Rating 8 - Good. 96 out of 759 reviews
Rating 6 - Okay. 29 out of 759 reviews
Rating 4 - Poor. 17 out of 759 reviews
Rating 2 - Terrible. 16 out of 759 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Roshan

Liked: Cleanliness
The hotel was very clean. The staff are very friendly. This is where I will stay when I return to Richmond IN.!!!!
Stayed 1 night in Mar 2026

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and very fresh and clean. All areas are large. Breakfast choices were good. Full bathroom door provided privacy.
Stayed 1 night in Feb 2026

10/10 Excellent

Tara

Liked: Cleanliness, property conditions & facilities
Hotel was very nice especially for the price. It is a newer hotel. Rooms are designed well with a comfortable bed, huge walkin shower. Outlets everywhere to charge devices. Breakfast was delicious with a great variety. Extremely clean hotel. Also good location.
Stayed 2 nights in Feb 2026

10/10 Excellent

Carlos, Tempe

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is by far the best hotel I've ever been to. If I can add more stars, I would. The staff, the room, the breakfest are all top notch. I wish all hotels can follow suit. I will be seeing you guys soon. Thank you
Stayed 1 night in Feb 2026

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very nice, rooms are very nice good place to stay.
Shower is very roomy, very nice.
Stayed 1 night in Feb 2026

10/10 Excellent

Daniel

Stayed 4 nights in Feb 2026

10/10 Excellent

Jerome, Baltimore

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Tianjiang, Edina

Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 1 night in Dec 2025

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean room.
Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Room is always clean and neat. Entire hotel is clean. Staff is always super friendly!
Stayed 2 nights in Jan 2026

10/10 Excellent

thomas, greenville

Stayed 1 night in Jan 2026

10/10 Excellent

Jerry, Baltimore

Liked: Cleanliness, amenities, property conditions & facilities
Thank you Steve for a pleasant greeting and a couple day stay at a wonderfully clean and hospitable hotel. I will go out of my way to stay there again!
Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Incredible clean and well kept property, awesome hot breakfast and wonderful staff!
Stayed 1 night in Jan 2026

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great spacious just the outside noise from the freeway but otherwise it was a great stay. Staff was great and the hotel was well maintained and clean!
Stayed 1 night in Jan 2026

10/10 Excellent

Paris

Stayed 1 night in Jan 2026

10/10 Excellent

Linda, Urbana

Stayed 1 night in Jan 2026

6/10 Okay

Steven

We were happy that there was an open room. The shower floor was dirty and had a big crack in it (although it didn’t keep us from using it). When I called the front desk to report it they were aware of it and they offered us another room but we were exhausted so we stayed in the room. They did have a free br
Stayed 1 night in Dec 2025

10/10 Excellent

Camby

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room with plenty of space for 3 people.
Stayed 1 night in Jan 2026

10/10 Excellent

Danielle

Stayed 1 night in Jan 2026

10/10 Excellent

Schaunelle

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, smells amazing, clean and comfortable beds
Stayed 4 nights in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Jan 2026

4/10 Poor

Linda, PEORIA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This rating would be higher except for some check in and billing disputes. Accommodations, amenities, convenience, food, etc are all in the 4-5 star range. However, we arrived and had to wait at least 15 minutes for someone to show up at the desk. That individual acknowledged that we had a pre-paid Expedia reservation and then proceeded to make multiple errors and do-overs in a check in process that took much longer than it should have (at one point, our name seemed to have been assigned to another person's account/reservation). After the fact, we discovered we had been charged for the room directly by the hotel (on top of Expedia). When we reached out to dispute the duplicate charge, they denied ever receiving the Expedia reservation, claimed we booked directly on the date of check in, and refused the refund.They also denied any possibility that a mistake could have been made by them. This is a reminder to keep all your documentation and receipts. We are disputing the duplicate charge through our credit card company.
Stayed 1 night in Dec 2025

6/10 Okay

Kara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were big & clean, but I had reserved 2 queen beds & they gave us a king room & had no 2 beds available. Ran out of some breakfast items, such as fresh fruit & biscuits.
Stayed 1 night in Dec 2025