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Hampton Inn Richmond West Innsbrook

2.5 star property

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Photo gallery for Hampton Inn Richmond West Innsbrook

Outdoor pool
Superior Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains
Exterior
Free daily continental breakfast
Superior Room, 1 King Bed with Sofa bed, Non Smoking | Living area | 55-inch LCD TV with cable channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
10800 W Broad St, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪7 min drive‬
  • Place, University of Richmond
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Combined shower/bathtub, hair dryer, towels

Room, 2 Queen Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Accessible, Non Smoking

Bathroom shower

Superior Room, 1 King Bed, Accessible, Non Smoking

  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing, Roll In Shower)

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing, Roll In Shower)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll In Shower)

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll In Shower)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Non Smoking

Superior Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(9 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Classic Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(33 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

Classic Room, 2 Queen Beds

8.0 out of 10
Very good
(23 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hampton Inn Richmond West Innsbrook

Hotel in Glen Allen with free breakfast and fitness centre
This smoke-free hotel features an outdoor pool, a fitness centre and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Hampton Inn Richmond West Innsbrook offers 135 accommodations with coffee/tea makers and complimentary newspapers. This accommodation offers separate sitting areas. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hampton Inn Richmond West Innsbrook. During your stay, you'll be close to Short Pump Town Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute drive from Short Pump Town Center and 12 minutes from University of Richmond
  • Cats and dogs welcome for a fee
Hampton Inn Richmond West Innsbrook offers its guests an outdoor pool and a fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. The business-friendly Hampton Inn Richmond West Innsbrook also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. A complete renovation of Hampton Inn Richmond West Innsbrook was completed in March 2021.

This Glen Allen hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1994
  • Renovated entire property - March 2021
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 9 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Richmond West
Hampton Inn Richmond West Glen Allen
Hampton Inn Richmond West Hotel
Hampton Inn Richmond West Hotel Glen Allen
Hampton Inn West
Hampton Inn West Richmond
Glen Allen Hampton Inn
Hampton Inn Glen Allen
Hampton Inn Richmond-West Hotel Glen Allen
Hampton Inn Richmond West
Hampton Inn Richmond West Short Pump
Hampton Inn Richmond West Innsbrook Hotel
Hampton Inn Richmond West Innsbrook Glen Allen
Hampton Inn Richmond West Innsbrook Hotel Glen Allen

Hampton Inn Richmond West Innsbrook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 549 out of 1004 reviews
Rating 8 - Good. 243 out of 1004 reviews
Rating 6 - Okay. 99 out of 1004 reviews
Rating 4 - Poor. 49 out of 1004 reviews
Rating 2 - Terrible. 64 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ichiro

Disliked: Amenities
The bathroom had hair all over the floor. The front staff was okay. I watched one of the reps treating and talking to a client different than me. I made sure I was hearing something different than I thought but it came down to the tone and manner. I don’t want to throw out the race card but believe it may have been racial. The breakfast food choices were very limited and not consistent with Hampton Inn brand I am use too. I would recommend a regional or corporate leadership review the hotel and observe. The hotel overall was okay but I will not be staying at this Hampton Inn if I am in the Richmond region. I wish the business all the best.
Stayed 1 night in Aug 2025

2/10 Terrible

CEDRICK

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsatisfied customer

Check in was with ease. Went to the room cabinet door was broken leaning to the side, arrived by 12:00 am came from out of town to see dying family member. Got food from restaurant early and wanted to hear up my food microwave was not working had to leave room with mother who had dementia and acting out because afraid I was leaving her but to only warm her food to feed her in the hotel kitchen which was for guess. And to find mold on the outlet in the room. But did not get a heads up on the condition of the room we was entering to see if we was ok with the condition of the room. And to even ask for a deposit just in case something get damaged and it was already damaged when we entered was a slap to the face. And I was very unsatisfied with the condition of the room to come to the front desk because desk clerk wouldn't answer the phone and had to come down stairs to speak about the situation because she was on her phone. And not answering the desk calls. Was very unsatisfied with the whole situation.
Stayed 1 night in Jul 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
I did like the breakfast and the way that they kept the room clean & stocked up with extra towels and wash cloths
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property was clean, staff were friendly, and there were plenty of shopping and dining options nearby. We would stay again!
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, updated and very comfortable. The room itself was well appointed and up to date.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and convenient! Front desk was super friendly! Exactly what we needed, as we are “no need for frills” kind of people.
Stayed 2 nights in Jul 2025

6/10 Okay

junius

Stayed 1 night in Jul 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for one night stay driving to Charleston, SC.
Stayed 1 night in Jul 2025

4/10 Poor

Ranjit

Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, comfortable beds, everything was clean. There was construction going on in the lobby, floor was being replaced but it didnt cause really any problems.
Stayed 1 night in Jun 2025

6/10 Okay

Barbara

Disliked: Amenities, property conditions & facilities
The renovations at the property were ongoing and made the stay not as pleasant. The property appeared to have minimal maintenance to keep public areas well cleaned. The breakfast was very basic.
Stayed 2 nights in Jul 2025

2/10 Terrible

Thomas

Stayed 1 night in Jul 2025

6/10 Okay

Peter

Travelled with family
Disliked: Property conditions & facilities

Disappointed

It was being renovated, but we had not been informed before making our reservation. So, elevator service was restricted at times, no cups in bathroom, AC in room not able to be adjusted, cleanliness subpar. We had expected a better experience for a Hampton.
Stayed 1 night in Jul 2025

2/10 Terrible

Nadine

Disliked: Cleanliness, staff & service, property conditions & facilities
Hi! This was the worst hotel stay we had in more than a decade. Toilet was broken and we had ants in the room. We found trash under the bed and the room service left full trash bags on the desk. We were here with a group of people and they had dirty rooms as well. The service was not responsive at all except for the lady doing the breakfast. Overall the facilities were very dirty (pool, carpets, etc). Stay away!
Stayed 3 nights in Jul 2025

8/10 Good

Towanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Jul 2025

2/10 Terrible

DAVID V

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were looking forward to being in the Short Pump area since it has such high revews. This Hampton Inn was the biggest disappointment. The hotel was under limited renovation upon our arrival on July 4th. The room was beyond terrible. It had a terrible wet dog oder, no hot water and was very noisy with the ice machine next door and the gym on the adjacent wall. There was no insulation in the walls so we could hear everyone walking down the hall late at nite and first thing in the morning. I woke very early to loud voices in the hallway and decided to get some coffee. The breakfast area is very tiny and the seating area was completely full. There was no coffee available. The kitchen attendant was nice enough to invite a few of us to enter the kitchen where the coffee was still brewing. The food was close to inedible. The scrambled eggs had to be imitation eggs. I had never seen or tasted eggs that had been "riced". The flat chicken sausage was impossible to cut with the plastic knife. The breakfast was a zero. The coffee was good and fortunately there was an attendant who knew what to do to appease a growing crowd of people who were waiting for the coffee which was supposed to be available in the lobby. We left the hotel early without showering since there was no hot water. The hotel is in a state of disrepair and we were sincerely disappointed.
Stayed 1 night in Jul 2025

8/10 Good

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

John

Business traveller
Liked: Staff & service

Pet friendly not people friendly construction.

I’m a blogger for several online sites that offer deal for hotels. At this hotel, which is pet friendly smelled like urine in the hallways. There was construction going on late into the night and there were some issues with the room that I won’t mention here, but keep in mind to inspect your room if staying in any hotel. When I brought these concerns to the receptionist at the front desk, they were very accommodating and pleasantly respectful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and polite and room was just right clean , comfortable and quiet.
Stayed 3 nights in Jul 2025

4/10 Poor

Gierda

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Jul 2025

6/10 Okay

richard

Stayed 1 night in Jul 2025

6/10 Okay

Moss

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Sub-par room cleanliness

The floors in the room were not clean. Construction was happening inside the entrance of the lobby, which affected the location of the coffee station being moved to a distance down the hall. The best part was service at the front desk.
Stayed 2 nights in Jun 2025

4/10 Poor

Susan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really shabby condition. Ice machine not working. Garbage sitting in the icemaker room for a day. Breakfast terrible: gray sausage patties, no dried fruit for oatmeal, no yogurt, no fresh fruit!
Stayed 2 nights in Jun 2025