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Hilton Garden Inn Richmond Innsbrook

3.0 star property

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
Reception
Exterior
Lobby
Lobby

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Breakfast available
  • Pool

Explore the area

Map
4050 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay films

Room, 2 Queen Beds, Hearing Accessible

10.0 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay films

Room, 1 King Bed, Hearing Accessible

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Flat-screen TV, pay films

Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

7.6 out of 10
Good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King

Flat-screen TV, pay films

King

8.6 out of 10
Excellent
(48 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay films

Room, 2 Queen Beds

8.0 out of 10
Very good
(13 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

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Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, (2707)
The price is €120
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Drury Plaza Hotel Richmond

About this property

Hilton Garden Inn Richmond Innsbrook

Hotel in Glen Allen with 24-hour fitness centre and 24-hour business centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and Access to hot tub are on-site.
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Richmond Innsbrook. During your stay, you'll be close to Short Pump Town Center. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at Great American Grill
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Short Pump Town Center and 12 minutes from University of Richmond
  • Pets welcome for a fee
Hilton Garden Inn Richmond Innsbrook offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2080 square feet (193 square metres) and includes conference space. The business-friendly Hilton Garden Inn Richmond Innsbrook also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

This 3-star Glen Allen hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Great American Grill – This restaurant specialises in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 9 to 20 for adults and USD 9 to 20 for children
  • Self-parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 11 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1005 reviews
Rating 8 - Good. 247 out of 1005 reviews
Rating 6 - Okay. 107 out of 1005 reviews
Rating 4 - Poor. 80 out of 1005 reviews
Rating 2 - Terrible. 70 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

HEATHER

Liked: Cleanliness, staff & service
Staff wonderful. Rooms worn and dated.
Stayed 2 nights in Apr 2025

6/10 Okay

Kristie

Stayed 1 night in Apr 2025

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was disgusting, and there was zero hot water in the shower or bath.
Stayed 2 nights in Apr 2025

6/10 Okay

Mcleodd

Liked: Amenities
Great staff, the room was very clean… Hot water did not work the entire trip
Stayed 1 night in Dec 2024

6/10 Okay

Mcleodd

Liked: Cleanliness, staff & service, amenities
I stay at this property often, typically it’s pretty great. The staff was great per usual, but for my entire three day stay I couldn’t get hot water in my room for a fully hot shower.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service
The staff was very nice and helpful! The bed and pillows were extremely comfortable
Stayed 1 night in Apr 2025

6/10 Okay

Theresa, Vinton

Liked: Cleanliness
The property is going downhill. Overall, still a good and safe place to stay. Some updating and repairs would make a huge difference. A free breakfast would make it more comparable to the competitors.
Stayed 1 night in Apr 2025

8/10 Good

John

Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Quiet and clean
Stayed 2 nights in Apr 2025

8/10 Good

Ashanti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2025

10/10 Excellent

Kris

Stayed 1 night in Apr 2025

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities

Bad stay!

We were given a handicap room, was told it was all left. The sink drained very slowly, and had to be unstopped. Could not take a shower because water was cold. Was told there was problem with the plumbing. The linen looked dingy. Will not stay here again.
Stayed 1 night in Apr 2025

6/10 Okay

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kristy

Stayed 1 night in Apr 2025

2/10 Terrible

Misty

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Our room was left open by the cleaning person. We were given a free breakfast to make up for it. Dinner was horrible so we didn’t even use the breakfast cards.
Stayed 1 night in Apr 2025

10/10 Excellent

James

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went very well. We would stay here again.
Stayed 4 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff was great
Stayed 4 nights in Mar 2025

4/10 Poor

Rollin

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool was kinda gross, stuff floating in it. Hot tub was broken... Was looking forward to that after a 5 hour drive and paying double the money over a hotel that didn't have one 😡 My room's shower leaked, had brown stains in it (what I hoped were just hard water stains). Floor in the bathroom had significant water damage. Tiles were popping off when you walk on them. Toilet had obviously leaked all over at some point judging by the janky caulk job at the base of the toilet. The facility seemed run down a bit. Missing ceiling tiles and what appears to be mold and leakage in the hallway just past the lobby. Despite all the issues, the hotel was safe, the bed was clean, comfy and quiet. I got a decent night's sleep (which is most important). The hotel had good coffee and a good breakfast buffet even though it's over priced. Be sure to buy the voucher/upgrade for $5 a person or it will cost you $16 each if you end up paying at the hotel. The staff were pleasant and tried to compensate for the room by giving me free snacks. My experience overall was just "ok". Probably wouldn't come back to this hotel or recommend it if you got other options. If you're in a pinch a need and need a spot to crash, then this will do just fine.
Stayed 1 night in Mar 2025

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often snd it’s great for us. I would like to see that $50 credit hold credited back please.
Stayed 1 night in Mar 2025

4/10 Poor

Lawrence

Liked: Amenities
When I checked into my room, the faucet in the bathroom was dripping consistently. When I called front desk, they advised "Unfortunately we don't have any other rooms so there's not anything we can do." I would have thought they would have at least sent a maintenance employee up to check it out and see if they could stop it.. There was also this orange stain in the bathroom that made me feel concerned that it wasn't cleaned. On top of that, there was kids running back and forth throughout the entire hotel including the hallways so that was super annoying hearing screaming and kids chasing each other. I've stayed at multiple Hiltons, and never that those experiences. I will say that the bed was super comfortable though.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024