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Hilton Richmond Downtown

4.0 star property

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Photo gallery for Hilton Richmond Downtown

Serves lunch, dinner and happy hour
Meeting facility
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Indoor pool, open 10:00 AM to 10 PM, pool loungers
Courtyard

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
501 E Broad St, Richmond, VA, 23219
  • Place, Broad Street
    ‪1 min walk‬
  • Place, The National
    ‪2 min walk‬
  • Place, Greater Richmond Convention Center
    ‪3 min walk‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

City view

Standard Room, 1 King Bed

8.0 out of 10
Very good
(30 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

City view

Deluxe Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Bathroom shower

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Bathroom shower

Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

8.0 out of 10
Very good
(3 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Executive Level

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Deluxe Room, 1 King Bed with Sofa bed, Executive Level | Living area | 47-inch LCD TV with cable channels, TV, pay films

Deluxe Room, 1 King Bed with Sofa bed, Executive Level

  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

City view

Suite, 1 Bedroom, Executive Level

  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-in shower)

Bathroom shower

Suite, 1 Bedroom, Accessible (Roll-in shower)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing Accessible)

Suite, 1 Bedroom, Accessible (Hearing Accessible) | Living area | 47-inch LCD TV with cable channels, TV, pay films

Suite, 1 Bedroom, Accessible (Hearing Accessible)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(23 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

City view

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Executive Level

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Executive Level

City view

Deluxe Room, 2 Queen Beds, Executive Level

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bathroom shower

Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Richmond Downtown

Hotel with 3 restaurants, 3-minute walk to Greater Richmond Convention Center
3 restaurants, an indoor pool and a 24-hour fitness centre are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Hilton Richmond Downtown offers 250 accommodations with MP3 docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. 47-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include designer toiletries and hairdryers.

This Richmond hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Richmond Downtown. During your stay, you're just a quick walk from Broad Street. Features include free WiFi in public areas, plus 3 restaurants and an indoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Greater Richmond Convention Center and 14 minutes on foot from Allianz Amphitheater at Riverfront
  • Dogs welcome for a fee
Hilton Richmond Downtown offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. A vending machine, tour/ticket assistance, and a garden are also featured at the business-friendly Hilton Richmond Downtown. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Richmond hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
1885 Cafe & Market – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
Gather & Hem – This lobby lounge serves lunch, dinner and light fare. Happy hour is offered. Open daily.
LaGrotta Restaurante – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 51 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 24 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 1885 Cafe & Market
  • Gather & Hem
  • LaGrotta Restaurante

Things to do

  • 24-hour gym
  • Bicycle storage
  • Bicycle tours
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 24 per person
  • Valet parking fee: USD 51 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • In-room safe fee: USD 0 per day
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Richmond Downtown
Hilton Garden Inn Richmond Downtown
Hilton Garden Inn Richmond Hotel Richmond
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown Richmond
Hilton Richmond Downtown Hotel Richmond

Hilton Richmond Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 559 out of 1004 reviews
Rating 8 - Good. 214 out of 1004 reviews
Rating 6 - Okay. 97 out of 1004 reviews
Rating 4 - Poor. 73 out of 1004 reviews
Rating 2 - Terrible. 61 out of 1004 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good. Shower head wasn’t great.
Stayed 1 night in Oct 2025

10/10 Excellent

Sophia

Stayed 1 night in Sep 2025

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2025

6/10 Okay

Derrik

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gym was closed. The room was not exactly clean and
Stayed 2 nights in Oct 2025

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a well-appointed hotel, perfect for work travel, with onsite bar and restaurant options and valet parking. The only inconvenience was the hotel's Starbucks espresso machine was broken (luckily there was another Starbucks in the hotel directly across the street.)
Stayed 1 night in Sep 2025

6/10 Okay

Louise

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
my room door was broken - the hinge was broken - so it made it very difficult to close my door i had to lift it with both hands, i asked to switch rooms when i called and they asked me to call back to check on rooms. i also asked twice for them to refill my body wash which was empty and they never did. my room was only cleaned once upon asking and still didnt get any refills on soaps
Stayed 4 nights in Oct 2025

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean and nice. The ventilation in the bathroom didn't operate so it stayed hot in there after showers. The pillows while soft and fluffy stayed flat. The staff incorrectly informed me of valet pricing citing a sheet and said $49 for two days. It was per day. Overall a great stay aside from not realizing this was the one Hilton location that didn't included breakfast.
Stayed 2 nights in Oct 2025

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities
The onsite restaurant was closed due to no staffing and was only doing take out orders and no bar service. This was disappointing for our 1 night stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Amanda

Stayed 1 night in Sep 2025

10/10 Excellent

Lana, Boca Raton

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Dustin

Stayed 1 night in Sep 2025

4/10 Poor

Scott

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The tv did not work. Ac did not function well at night.
Stayed 1 night in Sep 2025

10/10 Excellent

Constance Fortunata

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome time
Stayed 3 nights in Sep 2025

4/10 Poor

Matthew

Stayed 2 nights in Sep 2025

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel...
Stayed 1 night in Sep 2025

6/10 Okay

Terrance

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had gnats flying around, the air temperature didn’t drop to 66 degrees, and it kept making a noise when it turned on.
Stayed 3 nights in Sep 2025

8/10 Good

Sue, Staunton

Liked: Cleanliness, staff & service, property conditions & facilities
I really love this property. The rooms are nice and large and the bathrooms are a good size. I want to give a special shoutout to Miri who was very kind to procure 4 wine glasses for my room and a deck of cards! I did not give it 5-stars because of a few small things like no wine glasses in the room, no writing pad or pen, and the fact that a bottle of water in the room is $3 (unless you are a member). Staff was great, location is nice, but it's the little things that add up to get a 5-star rating.
Stayed 1 night in Sep 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel if your seeing show at Allianz.. nice courtyard and connecting pool.
Stayed 1 night in Sep 2025

6/10 Okay

Thomas B Jr

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Visit with Family

Hotel staff was friendly attentive and helpful however our room 343 first appearance was on the shabby side it needs a makeover. The chaise lounge was dirty and worn out. That was not enough lighting in the room. The light on the desk was broken and I requested that they replace it which was done. The sink in the bathroom had mold and mildew around the edge..that is a cleaning issue. I pointed it out to the front desk and it was taken care of however the caulking around the tub both floor and the edging around the tub has mold and mildew build up it needs to be taken up and replaced, that is a maintenance issue. My Parents after their retirement ended up managing a large hotel on the outer Banks of North Carolina. Cleaning and maintenance was a family affair. Otherwise we enjoyed the restaurants and bar Lounge. The Italian restaurant was excellent.
Stayed 3 nights in Sep 2025

10/10 Excellent

Mirjana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 1 night in Sep 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine not great.
Stayed 3 nights in Aug 2025

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Excellent service, terrible noise, no sleep

Benjamin the concierge was always helpful with his recommendations which were spot on. However, it was so noisy on the street outside our window we couldn’t sleep and we were on the 5th floor. The shouting, arguing, and yelling went on all night into the early morning. For that reason we would never stay at this location.
Stayed 2 nights in Sep 2025

4/10 Poor

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Tgis is the 2nd time Ive stayed here in the last 2 months. Both times I was put in a room with no fan in the bathroom. So I kept waking up the person I was with by keeping the door open when I showered.
Stayed 1 night in Sep 2025

4/10 Poor

Javier

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

ICK

Overall it felt icky. Eggs where real for breakfast but was about it. The hallway smelled, the room itself was not in the best condition. I will not stay or have our employees stay there unless necessary.
Stayed 3 nights in Sep 2025

6/10 Okay

Girija

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was not helpful, very few towels in the room, coffeemaker part was missing. No free coffee or tea in the lobby
Stayed 2 nights in Aug 2025

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