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Holiday Inn Express Richmond - Midtown by IHG

3.5 star property

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Photo gallery for Holiday Inn Express Richmond - Midtown by IHG

Exterior
Free daily buffet breakfast
Exterior
Exterior
Games room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2000 Staples Mill Rd, Richmond, VA, 23230
  • Place, Regal Short Pump
    ‪3 min walk‬
  • Place, Shops at Willow Lawn
    ‪9 min walk‬
  • Place, Monument Avenue
    ‪4 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(72 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(81 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room (Bed type assigned at check in)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About this property

Holiday Inn Express Richmond - Midtown by IHG

Suburban hotel with free breakfast and 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and dry cleaning are on-site.
Holiday Inn Express Richmond - Midtown by IHG offers 142 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The free breakfast at Holiday Inn Express Richmond - Midtown by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Shops at Willow Lawn. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 6 minutes by car from Virginia Commonwealth University and 7 minutes from University of Richmond
Holiday Inn Express Richmond - Midtown by IHG offers its guests a 24-hour fitness centre and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly Holiday Inn Express Richmond - Midtown by IHG. Free self parking is available.

This 3.5-star Richmond hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 22 May and close on 05 September.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Holiday Inn Express Richmond - Midtown by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn

Holiday Inn Express Richmond - Midtown by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1000 reviews
Rating 8 - Good. 248 out of 1000 reviews
Rating 6 - Okay. 112 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Betsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice and friendly staff.
Stayed 2 nights in Sep 2025

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

R Pierce

Stayed 1 night in Oct 2025

2/10 Terrible

Gerald

Travelled with family
Disliked: Staff & service, room comfort
Dog was whining in the next room and prevented sleep. Had to switch rooms. Seeking a refund and hotel not able to assist until monday when property manager back
Stayed 2 nights in Oct 2025

8/10 Good

DeAndra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located in the Near West End

The property was perfectly located for our needs. It had been renovated and was in good condition, with a few areas that needed maintenance (e.g., loose exterior tile, shower seam sealing, and toilet seat tightening). The bed was extremely comfortable, and the rooms were very quiet, especially those facing the mall parking lot. The price point was excellent, and the breakfast was standard (eggs, bacon, sausage, waffles, cereal, yogurt, muffins, etc.) but hearty. There was plenty of seating in the dining area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alex

Stayed 1 night in Oct 2025

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom had water damage and smelt Terrible.
Stayed 2 nights in Oct 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed and pillows, cool antique mall within the same parking lot
Stayed 3 nights in Oct 2025

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Enjoy my stay. Nice big room and cleanliness. Love bathroom and toiletries. Only stayed 1 nite. Staff was pleasant. Hope to stay longer on next visit.
Stayed 1 night in Oct 2025

4/10 Poor

Latina

Travelled with group
Disliked: Staff & service

Stay

The room was clean but the water was cold every night. Talk to manager and was told that it happens sometimes. Couldn’t switch rooms at the time because I had an appointment, tried to switch when I can back and was told they couldn’t do anything for me
Stayed 2 nights in Sep 2025

10/10 Excellent

Randall

Stayed 1 night in Sep 2025

8/10 Good

James J.W

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
founnd a couple of cheetoes onside of bed
Stayed 2 nights in Sep 2025

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brandon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and art gallery that sits behind this is incredible.
Stayed 2 nights in Sep 2025

6/10 Okay

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Ivette

Liked: Cleanliness, staff & service
Not time for breakfast.
Stayed 1 night in Oct 2025

2/10 Terrible

john

Disliked: Staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Veronica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2-day stay. Excellent front desk staff; breakfast staff kept area clean. Bedding was too hard and uncomfortable at times. Difficult to climb into bed for elderly guest. Paris and Anthony were engaging and attentive to every request. Overall outside of property and mats needs facelift.
Stayed 3 nights in Sep 2025

8/10 Good

Dino

Liked: Cleanliness, property conditions & facilities, room comfort
Everything about this hotel exceeded my expectations! I loved it. Clean, a welcoming staff, the breakfast.... the only issue was that I never had room service come to my room once during my stay. That was unfortunate, even after I informed about it.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025