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Moxy Richmond Downtown

2.5 star property

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Photo gallery for Moxy Richmond Downtown

Lobby
Lobby
Bar (on property)
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
501 EAST FRANKLIN STREET, Richmond, VA, 23219
  • Place, Broad Street
    ‪2 min walk‬
  • Place, Greater Richmond Convention Center
    ‪6 min walk‬
  • Place, Virginia Commonwealth University
    ‪8 min walk‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 2 Single Beds

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Single Beds

  • 14 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft, 1 Single Bed

Desk, laptop workspace, blackout curtains, free WiFi

Loft, 1 Single Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Room, 1 Queen Bed

Desk, laptop workspace, blackout curtains, free WiFi

Room, 1 Queen Bed

9.2 out of 10
Wonderful
(28 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed (Hearing Accessible)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 1 Queen Bed (Hearing Accessible)

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Desk, laptop workspace, blackout curtains, free WiFi

Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Single Beds (Hearing Accessible)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Single Beds (Hearing Accessible)

  • 19 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds (Hearing Accessible)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft, 1 Single Bed (Hearing Accessible)

Desk, laptop workspace, blackout curtains, free WiFi

Loft, 1 Single Bed (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • Sleeps 3
  • 1 Single Bed

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4.4 out of 5, Excellent, 1,383 reviews
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About this property

Moxy Richmond Downtown

Family-friendly hotel with 24-hour fitness centre and 24-hour front desk
Along with a 24-hour fitness centre, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area and a 24-hour front desk are on-site. Housekeeping is available on request.
Moxy Richmond Downtown offers 100 accommodations with a hairdryer and free toiletries. 55-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Moxy Richmond Downtown. During your stay, you're just a quick walk from Virginia Commonwealth University. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Valet parking available for a fee
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Broad Street and 5 minutes on foot from Greater Richmond Convention Center
  • Pets welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. The family-friendly Moxy Richmond Downtown also features a 24-hour fitness centre, coffee/tea in common area, and a fireplace in the lobby. Parking is available for a fee.

This Colonial Richmond hotel is smoke free.

Bar Moxy – On-site bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 40 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar Moxy

Things to do

  • 24-hour gym
  • Foosball table
  • Games
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 40 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Moxy Richmond Downtown Hotel
Moxy Richmond Downtown Richmond
Moxy Richmond Downtown Hotel Richmond
Moxy Richmond Downtown a Marriott Hotel

Moxy Richmond Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 437 reviews
Rating 8 - Good. 76 out of 437 reviews
Rating 6 - Okay. 28 out of 437 reviews
Rating 4 - Poor. 19 out of 437 reviews
Rating 2 - Terrible. 23 out of 437 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

James

Stayed 1 night in Oct 2025

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible at this location, I love the Moxy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my night there
Stayed 1 night in Sep 2025

6/10 Okay

Mariana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are small but so clean and still fairly comfortable. Parking was very inconvenient and the check in process was a little confusing since it’s attached the bar. Overall it was a fine stay but since we arrived at 10pm and were exhausted we were a little thrown off upon arrival.
Stayed 1 night in Sep 2025

6/10 Okay

Donna L

Stayed 1 night in Sep 2025

8/10 Good

Serena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Nice if you aren’t parking a car.

Hotel was nice…fun and quirky as Moxy hotels are. The bed was super firm which isn’t a fit for us. There was only about 18 inches of cleanse on the top bunk for the 17 year old with us. Good thing she’s thin or she wouldn’t have been able to roll over in bed. The parking garage setup is crap. Getting to it from inside the hotel AND getting out of it once parked/on foot are both ridiculous. Neither are marked well and in some cases not at all. It was very frustrating have to do a couple flights of stairs with our luggage just to get to the parking garage.
Stayed 1 night in Sep 2025

10/10 Excellent

ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though my room was small it was very well appointed and convenient. The decor of the Moxy is fun and interesting.
Stayed 1 night in Sep 2025

10/10 Excellent

lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly
Stayed 1 night in Sep 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m pleasantly surprised by this hotel.
Stayed 1 night in Sep 2025

2/10 Terrible

Tamiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the cleanliness and property was up to par, my check in experience was horrible. I conveniently took the train into Richmond, Va for a festival. Upon checking in I was told there were no rooms with windows available and it was due to me making a 3rd party reservation. Basically 3rd party reservations a subpar to those who reserve in the hotel site. After I emphasize that I need to be compensated for my inconvenience the staff sent the manager a text and asked if I wanted the available room or did I want to find somewhere else to stay? Needless to say I had a few choice words for him professionally and told him I’ll follow up with his manager. I was assigned another room and given 2 drink tickets the next day but I would never recommend this specific location to anyone. Due to tmy checkin experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
I absolutely loved the Moxy and hope to stay here again. The bed was incredibly comfortable, great blackout curtains, wonderful air conditioning (that didn’t wake me up), great location. And the staff were so pleasant, especially Mella and Trinity at the front desk.
Stayed 2 nights in Aug 2025

8/10 Good

Relda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a birthday and the hotel worked with us regarding what decent Experiences were available. Mello was awesome😎
Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

James

It was nice
Stayed 1 night in Aug 2025

10/10 Excellent

kirk

Stayed 1 night in Aug 2025

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing gave multiple recommendations. rooms came with two free drink vouchers. great location right in the middle of downtown.
Stayed 2 nights in Aug 2025

10/10 Excellent

jimmy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gay

Comfy bed & pillows
Stayed 1 night in Aug 2025

10/10 Excellent

RADWA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Cynthia, Salem

Liked: Cleanliness, staff & service, amenities
Nice hotel in the middle of downtown Richmond. Nice view of the city. Staff members very helpful. Bar area had light appetizers. Enjoyed my stay.
Stayed 1 night in Aug 2025