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Quality Inn Chester - South Richmond

2.5 star property

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Photo gallery for Quality Inn Chester - South Richmond

Exterior
Pool
Dining
Premium bedding, desk, laptop workspace, soundproofing
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
12711 Old Stage Rd, Chester, VA, 23836
  • Place, Parker's Battery Park
    ‪8 min walk‬
  • Place, Southpark Mall
    ‪10 min drive‬
  • Place, Iron Bridge Sports Park
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Business Suite, 1 King Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Quality Inn Chester - South Richmond

Suburban hotel with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this hotel has a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Quality Inn Chester - South Richmond offers 70 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Plasma televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Chester - South Richmond. During your stay, you're just a quick walk from Parker's Battery Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes on foot from Parker's Battery Park and a 5-minute drive from The Lazy Daisy
Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available. A 24-hour fitness centre, barbecue grills, and a vending machine are also featured at the business-friendly Quality Inn Chester - South Richmond. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Chester hotel.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 3.18 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Chester
Quality Inn Chester
Holiday Inn Express Cincinnati West Chester Hotel West Chester
Quality Inn - West Chester Ohio
Quality Inn
Quality Inn Chester
Quality Chester South Richmond
Quality Inn Chester - South Richmond Hotel
Quality Inn Chester - South Richmond Chester
Quality Inn Chester - South Richmond Hotel Chester

Reviews

Quality Inn Chester - South Richmond Reviews

6.6

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 228 out of 809 reviews
Rating 8 - Good. 191 out of 809 reviews
Rating 6 - Okay. 129 out of 809 reviews
Rating 4 - Poor. 115 out of 809 reviews
Rating 2 - Terrible. 146 out of 809 reviews

Reviews

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Eugenia

Disliked: Property conditions & facilities
Filthy sheets
Stayed 1 night in Jul 2025

8/10 Good

Jaquandra

Stayed 1 night in Aug 2025

2/10 Terrible

Gretchen

Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet and lock on the door in our room did not work. We then had a problem getting a new room. The lock on the room we were switched to also did not work; the room smelled horrible and was dirty.
Stayed 1 night in Aug 2025

6/10 Okay

lian

Stayed 1 night in Aug 2025

4/10 Poor

Kent

Travelled with family
Disliked: Property conditions & facilities
Stayed up until 12:30 listening to some hard bass music in area. Didn't restock food at breakfast area. Room had weird smell. Beds were horrible.
Stayed 1 night in Aug 2025

6/10 Okay

Arthur

Definitely a 2 star. Nothing more, nothing less. Room was fine. Bad Oder in hallways.
Stayed 1 night in Jul 2025

2/10 Terrible

Marissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Ana

Travelled with family
Disliked: Property conditions & facilities
The hotel in that place was very dirty, smelled disgusting and when we come back to the room from the dinner time they had been giving our room to another customer 😡 you can imagine what was the surprise 😱 really bad situation!!! It was never happened to us
Stayed 1 night in Jul 2025

4/10 Poor

TANNJA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hallways smell moldy and smoky. The water doesn’t get hot and the pressure is awful.
Stayed 1 night in Jul 2025

8/10 Good

Cesar

Stayed 1 night in Jul 2025

4/10 Poor

brad

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like much, entire building smelled like smoke, very noisy, ac took and entire day to cool the room
Stayed 2 nights in Jul 2025

2/10 Terrible

Alison

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Smelly

The smelliest hotel (hallway/elevator) I have ever been (have to hold breath). Roaches. Do not recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Jul 2025

2/10 Terrible

Melissa

I stayed at this pro
Stayed 3 nights in Jul 2025

2/10 Terrible

Tiarra

Liked: Staff & service

Will not be returning and will not recommend.

I seen one roach in room. I woke up with a rash and bit makes on my shoulders and elbows. I informed the staff.
Stayed 1 night in Jul 2025

2/10 Terrible

keeon, St. Charles

Stayed 3 nights in Jul 2025

4/10 Poor

Konzolice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not worth $120.00 per night. Unprofessional desk clerk. Understaffed. Unprofessional Appearance, dressed like gas station worker. Broken bathroom fixture, poor water pressure, Dirty Stain Sofa cushions, Depressing dull room.... Looks like a room that a person would commit suicide in. 3rd party - so no Points or Veteran Discount were supported. Absolutely my last Quality Inn, possible last Expedia.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst Hotel Experience Ever

Not a pleasant visit as the hotel upon entry was off. The smell of mold or water issue is super strong. Cleanliness was not apart of the hotel at all. The room was not cleaned, food and trash on floor. The door key did not work, no red or green light came on. Front desk changed battery and module and still did not work. No pool, under construction. No full breakfast as listed, just waffle and yogurts.
Stayed 2 nights in Jul 2025

10/10 Excellent

Christopher

Was satisfied with my stay. A/C worked well in late June, fridge was cold, and enough in-room coffee. Shower was good and has installed lighting as opposed to lamps. Location is close to my destination so will consider for future visits.
Stayed 2 nights in Jun 2025

2/10 Terrible

LaTarra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service

Not the worst, but far from the best

The night front desk person was friendly, and check in was smooth. When we reached the room, we were greeted by the smell of smoke. Light switches didn’t seem to work, but we eventually figured them out. Some bulbs were out. One wall lamp was partially hanging out of the wall. Everything seemed clean. My wife said she killed a couple bugs. The bed was comfortable enough. The hotel was quiet. The area was nice, being located far enough south of Richmond and far enough off of I-95. Breakfast was sparse: waffles, 2 types of cereal, yogurt, coffee, milk. There was one apple in the dish, and no hot tea for my wife. Although a pool was pictured on the website, it was empty with yellow barrier tape around. Overall, disappointing. Might do for a quick overnight, but two nights was too much.
Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Disliked: Cleanliness

Need a refund

Roaches in the room and water leaking . I asked for another room same thing occurred and I can’t contact hotels.com to get a refund.
Stayed 1 night in Jul 2025

4/10 Poor

Antonio

The staff is awesome but the hotel needs upgrading
Stayed 1 night in Jul 2025