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Springhill Suites by Marriott Richmond Northwest

2.5 star property

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Photo gallery for Springhill Suites by Marriott Richmond Northwest

Exterior
Lobby
Free daily buffet breakfast
Reception
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
9960 Independence Park Drive, Richmond, VA, 23233
  • Short Pump Town Center
    ‪5 min drive‬
  • Henrico Doctors' Hospital
    ‪6 min drive‬
  • University of Richmond
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(70 reviews)
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(63 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Springhill Suites by Marriott Richmond Northwest

Hotel in Richmond with free breakfast and fitness centre
A fitness centre, a business centre and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with iPod docking stations and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

Our customers tell us that they can't get enough of the free breakfast at Springhill Suites by Marriott Richmond Northwest. During your stay, you'll be close to Short Pump Town Center. You'll find features such as free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 6 minutes by car from Short Pump Town Center and 11 minutes from University of Richmond
A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 280 square feet (26 square metres) and includes conference space. A fitness centre, tour/ticket assistance, and a picnic area are also featured at the business-friendly Springhill Suites by Marriott Richmond Northwest. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 280 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Springhill Suites by Marriott Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1004 reviews
Rating 8 - Good. 212 out of 1004 reviews
Rating 6 - Okay. 90 out of 1004 reviews
Rating 4 - Poor. 47 out of 1004 reviews
Rating 2 - Terrible. 50 out of 1004 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

LORIANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little out of the way from 95 but overall a nice place to stay the staff was friendly the room was good except my tile in the bathroom was cracked it looks like they are fixing it
Stayed 1 night in Jun 2025

2/10 Terrible

Keisha

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Please DO NOT MAKE RESERVATIONS AT THIS LOCATION - my family and I have had such an awful experience. The pool is closed for renovations, however this was not disclosed when I called the location 3 times to confirm that the pool was open. I had 6 children with me, excited to go for a swim on their last day of school and graduation. We selected this location due to the indoor pool and forecasted rain. They continued to tell us that they were waiting for an engineer. The entire 4 days, no pool access. My babies were so disappointed. I spoke with Danyell, the general manager who confirmed at check in that the pool was open. It was not until we were in our bathing suits, that we were told the pool was closed for renovation. My babies cried…. Such a bummer! I would have totally went for another hotel with an operating pool (we reserved 2 suites, which were over $1000)…. Furthermore, the hotel kept running out of towels and washcloths. The “blankets” were exceptionally rough like hay. I could not, nor could my children use them. The breakfast section is exceptionally small and does not allow for a true buffet experience because the food was always out. The lobby (where breakfast is served) was PACKED with people waiting for food…. On top of all this - Nala and Takiya had really bad attitudes w/ exceptionally poor customer service. They provided no info and when I called Marriott Bonvoy, they said IT WAS NOTHING THEY COULD DO. We made the best of it, leaks paint chips and all!
Stayed 3 nights in May 2025

10/10 Excellent

Simone

Stayed 2 nights in May 2025

10/10 Excellent

toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Darryl

Liked: Cleanliness, amenities, property conditions & facilities
Don’t look for hot water in your room. Coffee in room was only enough for 1 person
Stayed 1 night in Apr 2025

6/10 Okay

Jamel

Disliked: Cleanliness, property conditions & facilities, room comfort
The manager who checked us in was very nice. The room was clean but the air conditioner and refrigerator were extremely loud all night long. I also didn’t like how the sink was separate from the bathroom. The hotel rugs could also use some vacuuming.
Stayed 1 night in May 2025

10/10 Excellent

Shonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Katherine

Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had the best nights sleep here after traveling from Jacksonville all day. Would highly recommend this hotel to anyone
Stayed 1 night in May 2025

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in May 2025

10/10 Excellent

Laura

Travelled with family
Liked: Amenities, property conditions & facilities
Exactly what we needed and very kind staff! Pool open late!
Stayed 1 night in May 2025

8/10 Good

Magdy

Stayed 1 night in May 2025

2/10 Terrible

Arthur

Stayed 2 nights in May 2025

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, clean and well maintained. Friendly staff and good parking.
Stayed 2 nights in May 2025

8/10 Good

Eunwoo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and let us check in a little early. We were very grateful for that because we were exhausted after taking an overnight flight.
Stayed 2 nights in May 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

FELICIDAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent stay at the hotel. Staff/front desk are very nice and professional. Room was nice and clean. Breakfast was very good. Highly recommended hotel to stay!
Stayed 1 night in May 2025

6/10 Okay

Stephanie

Stayed 1 night in May 2025

10/10 Excellent

Edward

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the overall experience with staff and property
Stayed 1 night in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t unique but it was where I needed to be!
Stayed 1 night in May 2025

10/10 Excellent

gary, homer city

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I visit Richmond often and have stayed in many places. This was our second stay at
Stayed 1 night in May 2025

10/10 Excellent

Leabelle

Liked: Property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Nina

Stayed 2 nights in Apr 2025