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Best Western The Inn At Rochester Airport

2.5 star property

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Photo gallery for Best Western The Inn At Rochester Airport

Lobby
Property amenity
Lobby
Lobby
Individually furnished, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
395 Buell Road, Rochester, NY, 14624
  • Place, University of Rochester
    ‪4 min drive‬
  • Place, Strong Memorial Hospital
    ‪4 min drive‬
  • Place, Rochester Institute of Technology
    ‪8 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

8.2 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed) | Individually furnished, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

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About this property

Best Western The Inn At Rochester Airport

Hotel in Rochester with free breakfast and free airport shuttle
This smoke-free hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a microwave in a common area, a business centre and a 24-hour front desk are on-site. Change of towels is available on request
Best Western The Inn At Rochester Airport offers 55 accommodations with coffee/tea makers and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Best Western The Inn At Rochester Airport. During your stay, you'll be close to University of Rochester. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Extended parking available for a fee
  • Amenities include a 24-hour business centre, a computer and multilingual staff
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from University of Rochester and 7 minutes from Strong
  • Free airport shuttle service
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available. A roundtrip airport shuttle is free (available 24 hours). A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Best Western The Inn At Rochester Airport. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Extended parking on site (surcharge)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Best Western The Inn At Rochester Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Inn Rochester Airport
Best Western Rochester Airport
The At Rochester Rochester
Best Western The Inn At Rochester Airport Hotel
Best Western The Inn At Rochester Airport Rochester
Best Western The Inn At Rochester Airport Hotel Rochester

Reviews

Best Western The Inn At Rochester Airport Reviews

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 397 out of 1023 reviews
Rating 8 - Good. 290 out of 1023 reviews
Rating 6 - Okay. 171 out of 1023 reviews
Rating 4 - Poor. 91 out of 1023 reviews
Rating 2 - Terrible. 74 out of 1023 reviews

Reviews

6/10 Okay

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and close to airport
Stayed 1 night in Jul 2025

2/10 Terrible

Viral, Fort Lauderdale

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst Best Western hotel we have ever stayed in. Breakfast was served in dollar store paper plates and plastic forks. There were no ripe bananas, nor any other fruits. Not up to Best Western standards at all.
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Very mid
Stayed 1 night in Jul 2025

4/10 Poor

Barbara

This place is in need of repair and a good cleaning. Only one place to eat within walking distance.
Stayed 1 night in Jul 2025

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible hotel and will never book here again
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

one night only

The hotel room is older and needs updating. Sheets felt itchy. Location is right across the airport so you hear the planes all the time (my fault). I often stay at Best Westerns, this one did not meet my expectations
Stayed 1 night in Jun 2025

4/10 Poor

Sarah

Stayed 3 nights in Jun 2025

6/10 Okay

Aaron

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this was a good hotel for the price. It was clean enough, quiet enough, the staff were friendly, and the breakfast (included) was almost as good as some hotels where you pay extra for it. This would have been a 4 or 5-star review except that: 1) The hotel manager changed my reservation without any warning. I had no idea until my family walked into our room and discovered it wasn't what we had reserved. We reserved a room that accommodated our specific sleeping arrangements, and they gave us something else that made our stay much less comfortable. The room itself wasn't bad...it just didn't align with our specific needs, and it wasn't what we reserved for that reason. 2) The hotel was missing the "easy to do" little things. For example, we had no soap in our shower, because the dispenser was empty. There was no pen or paper in the desk drawer for writing notes, so I had to run out to our car to find one. There were no serving utensils at breakfast, so we had to use our small plastic utensils to scoop the scrambled eggs and sausage (which is harder than it sounds). So, I'm subtracting a couple of stars primarily for changing my reservation without any warning (let alone asking me), and for being lazy with the little things after I was already annoyed with them for the bigger thing.
Stayed 1 night in Jun 2025

4/10 Poor

Starr

Disliked: Cleanliness, amenities, property conditions & facilities
Garbage cans full to the max and had an odor my bathroom was not cleaned properly
Stayed 1 night in Jul 2025

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place! I liked it
Stayed 1 night in Jul 2025

2/10 Terrible

byong, flushing

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3 pm should be in the room waited 45 minutes check in !!
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Stayed 1 night in Jun 2025

2/10 Terrible

Lisa

Disliked: Property conditions & facilities
Bed bugs
Stayed 1 night in Jun 2025

6/10 Okay

Angus

Stayed 1 night in Jun 2025

2/10 Terrible

Jill

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst! Filthy. Smelly. Disgusting. Never never again. Only merit is that it is across from the airport which is why we chose this hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort

Was ok for one night

The hotel looked nice and updated, but there were various odors in the hallways and our room that made it less attractive. One of the vending machines was damaged and covered with newspaper, and the stairway from the second floor down to the dining area had alot of debris. This was soon after college graduation, so maybe that was part of it. The breakfast was ok. The eggs were powdered, and the bacon was precooked. But good waffles and cereal and other normal items. Lots of parking and very close to airport with a shuttle. note: the beds are possibly not quite standard sizes.
Stayed 1 night in Jun 2025

10/10 Excellent

Randy

Stayed 1 night in Jun 2025

4/10 Poor

Brandy

Stayed 2 nights in May 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay totally met our needs

Check-in was friendly and quick. The rokm was clean, quiet and comfortable. The breakfast was adequate but nothing special. The van shuttle service to and from the airport was very efficient as the hotel is right across the street from the airport.
Stayed 1 night in Jun 2025

8/10 Good

George

Stayed 1 night in Jun 2025

4/10 Poor

Peg

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not wonderful, I'm afraid.

The shower curtain had brown stains. Blood stains behind the toilet on the wall. Toilet seat wouldn't stay secure and I asked to have it looked at, but no one ever did. I had to try to tighten the bolts underneath. It wouldn't stay. I'm 77 years old and it wasn't easy. Weird smell in the elevator area. Bed was very hard and we had trouble sleeping. Some of the desk attendants were difficult to understand. Vending machines were not working.
Stayed 2 nights in Jun 2025

6/10 Okay

Dian

Travelled with family
Liked: Amenities, property conditions & facilities
We had ants on the nightstands. We could not change rooms because they were booked. Housekeeping came and cleaned it as best as possible. We only had to stay for 6 hours. I hate ants.
Stayed 1 night in Jun 2025

6/10 Okay

Wade

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were clean and comfortable
Stayed 1 night in Jun 2025

8/10 Good

Charles

Stayed 1 night in Jun 2025

10/10 Excellent

Keith

Stayed 1 night in Jun 2025