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Comfort Suites Rochester Henrietta University Area

2.5 star property

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Photo gallery for Comfort Suites Rochester Henrietta University Area

Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Coffee service
Suite (2 Queen Beds and 1 Sofa Bed ) | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2085 Hylan Dr, Rochester, NY, 14623
  • Place, Veterans Memorial Park
    ‪10 min walk‬
  • Place, Marketplace Mall
    ‪13 min walk‬
  • Place, Fair and Expo Center
    ‪4 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (2 Queen Beds and 1 Sofa Bed )

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite (2 Queen Beds and 1 Sofa Bed )

  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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includes taxes & fees
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About this property

Comfort Suites Rochester Henrietta University Area

Along with an indoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, a 24-hour front desk and a computer station are on-site. Housekeeping is not available.
Comfort Suites Rochester Henrietta University Area offers 66 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Comfort Suites Rochester Henrietta University Area. During your stay, you'll be within walking distance of Veterans Memorial Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and convenience store
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Monroe Community College and 8 minutes from Highland Park
  • Pets welcome for a fee
Comfort Suites Rochester Henrietta University Area offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. The business-friendly Comfort Suites Rochester Henrietta University Area also features gift shops/newsstands, a picnic area, and coffee/tea in common area. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6 AM to 9 AM and at the weekend from 7 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available 6 AM to 9 AM on weekdays and 7 AM to 10 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Suites Hotel Rochester
Comfort Suites Rochester
Comfort Suites
Comfort Suites Rochester Henrietta University Area Hotel
Comfort Suites Rochester Henrietta University Area Rochester

Comfort Suites Rochester Henrietta University Area Reviews

Reviews

6.8
Rating 10 - Excellent. 295 out of 1004 reviews
Rating 8 - Good. 233 out of 1004 reviews
Rating 6 - Okay. 180 out of 1004 reviews
Rating 4 - Poor. 136 out of 1004 reviews
Rating 2 - Terrible. 160 out of 1004 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Ricardo

Liked: Cleanliness, amenities
Room was clean, check in process was fast and staff was helpful
Stayed 1 night in Nov 2025

6/10 Okay

Marc

Travelled with family
Liked: Staff & service, room comfort
Large room reasonable breakfast for a great price.
Stayed 6 nights in Nov 2025

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and clean room
Stayed 4 nights in Nov 2025

2/10 Terrible

Shannelle

Disliked: Cleanliness, amenities, property conditions & facilities
Bugs on windows & room in general. Bed sheets were dirty. Blood on bathroom garbage bin.
Stayed 3 nights in Nov 2025

2/10 Terrible

Christal

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible, dirty molded rooms. God knows we were so unhappy, uncomfortable. I regret going and picking this place.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old and run down This property allows big dogs to stay which is not sanitary. If The sheets and towels were dirty. There was mold in the bathroom. The room had several bugs. I would not recommend anyone to stay at this property.
Stayed 3 nights in Nov 2025

10/10 Excellent

Christy

Stayed 1 night in Nov 2025

4/10 Poor

Keziah

Liked: Cleanliness
Disliked: Property conditions & facilities
The elevator wasn’t working
Stayed 1 night in Nov 2025

4/10 Poor

Vincenzo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk clerk was not present for some time and when he returned he was not friendly. I don’t believe that he even smiled once during the entire transaction AND HE SPOKE TOO SOFTLY. Our room was not clean. There were stains on the carpet. There was a bug still on the wall that had been smushed. The paintings on the wall are filthy. More concerning is the condition of the shower…filled with mold and mildew. The ceiling is obviously full of mold as well. The bed sheets were all wrinkled - as if you put too much stuff in the dryer. The bed definitely had a dust mite problem which during the night made it difficult to sleep. At breakfast there was no sausage. Come to find out it was missing from the truck the day before. I mean really, your hotel needs major money invested in it and things replaced. The chairs at breakfast are a great example. To be frank, I have not stayed in an establishment of this grade of poor in many many years. I WILL NEVER STAY HERE AGAIN.
Stayed 1 night in Nov 2025

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2025

4/10 Poor

nigel

Stayed 2 nights in Oct 2025

8/10 Good

Mary Kay

Stayed 2 nights in Nov 2025

10/10 Excellent

Joan

The room was very clean and the person at the front desk was very friendly thank you I would definitely recommend a friend
Stayed 1 night in Nov 2025

6/10 Okay

CARLOS

Ok
Stayed 1 night in Nov 2025

4/10 Poor

Thomas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast menu was limited and the eggs were dry.
Stayed 2 nights in Nov 2025

4/10 Poor

Allison

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean but we couldn’t control the temperature and it got very warm. The room was ADA compliant but not conducive. It had a walk-in shower but the shower head would not stay in place so water got everywhere. Also there was a hole in the wall where the outlet was next to the sink. It seemed very dangerous and an easy fix.
Stayed 2 nights in Nov 2025

4/10 Poor

Kevin, Danville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great, room and facility was very worn out and outdated.
Stayed 1 night in Nov 2025

8/10 Good

Thomas

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Terrance

Stayed 1 night in Oct 2025

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities
The only thing strange was that the room card holder was sticky. Otherwise, great stay.
Stayed 1 night in Oct 2025

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel was accommodating clean and friendly service. There were only a few things that I was disappointed about. 1.) I was charged a parking fee the day after I checked out this was not told to me and I felt it to be rediculous for the amount of money paid for one night to be charged a parking fee in the hotel parking lot. 2.) the pool was not heated it was too cold. Other than that I had no issues check in was pretty easy and fast.
Stayed 1 night in Oct 2025

10/10 Excellent

roberto

Stayed 1 night in Oct 2025

8/10 Good

Samantha

Stayed 1 night in Oct 2025

4/10 Poor

Shazia

Travelled with family, Business traveller
Liked: Cleanliness
It is very outdated hotel but it is clean. Rooms are spacious but furniture and carpet are old. There was a pesticide or chemical smell in the elevator and the corridor when we arrived. Beds were also average.
Stayed 1 night in Oct 2025

8/10 Good

michael

Stayed 1 night in Oct 2025