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Hammock Hotel Rochester Niagara Falls

Property class: 2

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Reviews

3.0 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
1501 Ridge Rd W, Rochester, NY, 14615
  • Place, Mall at Greece Ridge
    ‪5 min drive‬
  • Place, University of Rochester
    ‪18 min drive‬
  • Place, Rochester Institute of Technology
    ‪20 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Floor plan

Deluxe Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

Separate bathtub and shower, eco-friendly toiletries, hair dryer, towels

Classic Room, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite, 1 King Bed, Jetted Tub

Separate bathtub and shower, eco-friendly toiletries, hair dryer, towels

Premium Suite, 1 King Bed, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed

Separate bathtub and shower, eco-friendly toiletries, hair dryer, towels

Studio Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

Hammock Hotel Rochester Niagara Falls

This smoke-free hotel features a restaurant, a fitness centre and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site. Housekeeping is available on request.
Hammock Hotel Rochester Niagara Falls offers 81 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Hammock Hotel Rochester Niagara Falls, you'll be connected to a shopping centre and within walking distance of Mall at Greece Ridge. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and bicycles to rent
  • Just a 3-minute drive from Kodak Center for Performing Arts and 9 minutes from Lake Ontario
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. The business-friendly Hammock Hotel Rochester Niagara Falls also features a fitness centre, a garden, and a picnic area. Free self parking is available.

This Rochester hotel is smoke free.

Hammock Hotel Rochester Niagara Falls has a restaurant serving breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Shopping centre

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 8 December and 1 July.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Inn Hotel Rochester West
Comfort Inn West Rochester
Comfort Inn Rochester
Comfort Inn West Hotel Rochester
Rochester Comfort Inn
Comfort Inn Rochester Greece Hotel
Comfort Inn Greece Hotel
Comfort Inn Rochester Greece
Comfort Inn Greece
Comfort Inn Rochester Greece
Hammock Hotel Rochester Niagara Falls Hotel
Hammock Hotel Rochester Niagara Falls Rochester
Hammock Hotel Rochester Niagara Falls Hotel Rochester

Hammock Hotel Rochester Niagara Falls Reviews

Reviews

3.0
Rating 10 - Excellent. 3 out of 87 reviews
Rating 8 - Good. 3 out of 87 reviews
Rating 6 - Okay. 6 out of 87 reviews
Rating 4 - Poor. 8 out of 87 reviews
Rating 2 - Terrible. 67 out of 87 reviews

2.8/10

Cleanliness

4.4/10

Staff & service

2.6/10

Amenities

2.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Erin

Liked: Staff & service
Disliked: Amenities
Booked for the free breakfast, they had no breakfast. Got put in the wrong room and had to wait to be put in the right room.
Stayed 3 nights in Nov 2021
Verified review

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel looked dirty, the room was dirty, the sheets had stains, the room had roaches, the wall and lamp shade had holes and what looked like poop. There were flies in the hallway and inside the room. It was a horrible experience
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Dartanieyne

Disliked: Cleanliness, property conditions & facilities, room comfort

Not good

Roaches everywhere
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally there was roaches, and dirty bedding. Literally doesn’t even have a jetted tub in the room. Literally left early and didn’t stay the night because it was disgusting and didn’t want to sleep there. Wasted my money
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

The bed and room had a strong Urine smell!

My sheets were dirty and the bed had a really strong smell of urine. The front desk insisted they were clean but I could see bodily fluid stains. THIS WAS A VERY DISGUSTING EXPERIECE. Shame on Hotels.com for being associated with such a disgusting property.
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I liked. The property, the hotel & room was very dirty. When I walked in there was no one at the front desk. They were outside talking. While checking in the front desk person was one her cell phone. The whole time. I asked for a second room key and was told I could only have one as they did not have enough and needed for other guests. When I got to my room the toilet was running, there was used soap and wrapper on the counter, the fire alarm was off the wall sitting behind the TV with no batteries in it. To stop the toilet I had to take the lid off and push the plunger down and there was a large piece of porcelain missing from the tank. The coffee maker in the room was missing the part that holds the filter. The carpet was extremely dirty. At 9:00 just after taking s shower my door opened without a knock or a warning and it was the maid. No breakfast was available even though it said that it was included. The coffee was basically empty and the ¼ cup that was able to get was ice cold which shows it had not been addressed. Very bad experience all around from check in till the time I checked out. Will never stay there again and will make sure to tell others not to stay there…..
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

MARIA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything of the hotel, because fire alarm it was disconnected, roaches in the bathtub, the rug so dirty in the room and the hallway, lobby etc.and Finnally I got bite bug.
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Lutz

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down. Wallpaper coming off the wall. FILTHY. No towels. NEVER AGAIN.
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

DAWN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Placed in the wrong room, not what I booked and paid for! Staff unwilling to help! Very poor customer service!
Stayed 1 night in Oct 2021
Verified review

4/10 Poor

Renee

Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty. I can forgive a bit of wear and being outdated...but this was pretty bad. I doubt the room had been thoroughly vacuumed in months, and I doubt it or the halls had been even casually vacuumed in weeks. There was nastyness on the walls (boogers..throw-up?). I ended up going and buying my own cleaning supplies and wiping down EVERYTHING. The same spilled food and sugar sat untouched in the lobby area the whole weekend. In addition to cleanliness problems, it looked like out room had experienced pretty bad water damaged at some point, and the drain in the tub didn't work. honestly, the best I can really saw is there were no bugs and the towels and sheets seemed to have been washed. I also didn't feel very safe. Some of that is my fault for asking for an accessible room that put us on the ground floor, but one night I know for sure I heard a drug deal right outside our window, and there seemed to be a nightly party going on in the parking lot outside our window, complete with domestic disputes, alcohol, and some bad trips.
Stayed 3 nights in Oct 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel ive ever been to

Easily the worst hotel ive ever stayed at. It was filthy. The lock on the door was broken, 3 of the light bulbs in the room were dead, the smoke detector was ripped off the wall and laying next to the tv which the remote had no batteries. 2 of the pillows didnt even have pillow cases and were stained. There were no towels. Everything smelled terrible, the walls were stained and there were fruit flies all over the place.
Broken door latch
Smoke detector ripped off the wall
Stayed 1 night in Oct 2021
Verified review

6/10 Okay

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
The hair dryer didn't work, only one waste basket, the black out curtains didn't close, the inside lock was broken, the fire alarm wasn't up, and the water things for a fire were taped over, some bugs in the bathroom at night when light was turned on. The staff we encountered were friendly and answered questions.
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked out of this property immediately after seeing it and did not stay here
Stayed 4 nights in Oct 2021
Verified review

2/10 Terrible

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Sad state

This hotel needs a lot of attention. Curtains were extremely dirty and even had blood on the sheers in more than a few spots. They also were hanging in a couple area’s. Office chair was totally ripped with all front padding showing and dirty which meant it had been that way for awhile. half of light bulbs were burned out over both bathrooms and bar area. Sadly, I could go on and on. Somebody else was complaining about their room at the counter when I was there. This was supposed to be a suite for $196.00.
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad unclean hotel

Not a clean hotel, terrible staff.
Stayed 2 nights in Sep 2021
Verified review

2/10 Terrible

Carlos

Disliked: Cleanliness, amenities, property conditions & facilities
too dirty
Stayed 1 night in Sep 2021
Verified review

4/10 Poor

Laurie

Disliked: Amenities, property conditions & facilities
In need of serious updates.. staff socializes ALOT.. did not feel safe & shady stuff going on in back parking lot.. no breakfast, cold coffee in lobby(even right after ‘fresh thermos’ was brought out..
Stayed 1 night in Sep 2021
Verified review

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff where unfriendly. room was dirty and needed much repairs
Stayed 2 nights in Sep 2021
Verified review

2/10 Terrible

Rahsheem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience ever
Stayed 1 night in Sep 2021
Verified review

2/10 Terrible

angely

Disliked: Staff & service
Malo
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

stay away from here

really dirty hotel. reeks of weed. they couldn’t bother to thorough vacuum and dust my room. non refundable otherwise I would’ve demanded a refund
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Zack

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience here is awful, rooms smell like cigarettes and weed, blunts and cigarettes in the hallways and elevator. There are Cockroachs in the rooms bathroom, the shower vent is stuffed with dirt, there are stains all over the bed an floor. No drinks or food on site. Piles of garbage in the hallways. Half drank alcohol beverages on the check in counter. Cars in the parking lot with headlights smashed out. And the Staff during check in seemed like they didn’t want to be there. Cockroach’s In the bathroom for gods sake. this a Horrible horrible place. Especially for the money
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Katarzyna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is disgusting. We checken in to the room had a cigarette butt in my bath tub with some wig hair. Sheets were disgusting, food leftover on the carpet. We asked for a new room and the other room had dirty sheets left on the floor next to the bed, 100 fruit flies surrounding throw up on the floor. This hotel is horrible.
Stayed 1 night in Aug 2021
Verified review

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice. The rooms smelled bad, the sheets, towels and comforters and curtains had stains and/or holes on them. They had washed the towels, and linens, but the stains remained.
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Carol

Disliked: Staff & service, property conditions & facilities, room comfort

A horrible place to stay!!

When we got to the Hotel they said they couldnt accommodate us because they didnt have any clean rooms,this was at 10 pm. I wouldnt have stayed there anyway because the place reeked of pot. It was so bad that my son who was in the car trying to find another hotel could smell the pot. I asked to use the restroom in the lobby. The toilet bowl was cleaner then the bathroom sink , it is porcelain at it was all rusted couldnt wait to get out of this place. I was surprised to see you would even list them.
Stayed 1 night in Aug 2021