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Hampton Inn & Suites Rochester/Henrietta

2.5 star property

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Photo gallery for Hampton Inn & Suites Rochester/Henrietta

Exterior
Studio, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cots/infant beds, rollaway beds
Restaurant
Exterior
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet-friendly

Explore the area

View in a map
280 Clay Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(39 reviews)
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(38 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(10 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(61 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Bathtub)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Bathtub)

9.6 out of 10
Exceptional
(14 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(11 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hampton Inn & Suites Rochester/Henrietta

Hotel in Rochester with free breakfast and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning and laundry facilities.
Hampton Inn & Suites Rochester/Henrietta offers 126 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Hampton Inn & Suites Rochester/Henrietta. During your stay, you'll be within walking distance of Marketplace Mall. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from University of Rochester and 7 minutes from Rochester Institute of Technology
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Rochester/Henrietta offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 2 meeting rooms available. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Hampton Inn & Suites Rochester/Henrietta. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Henrietta
Hampton Inn Henrietta Hotel
Hampton Inn Henrietta Hotel Rochester
Hampton Inn Rochester Henrietta
Hampton Inn Rochester/Henrietta
Hampton Inn Rochester/Henrietta Hotel Rochester
Hampton Inn Rochester/Henrietta Hotel
Hampton Inn Rochester/Henrietta Rochester
Hampton Inn Suites Rochester/Henrietta

Hampton Inn & Suites Rochester/Henrietta Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1015 reviews
Rating 8 - Good. 243 out of 1015 reviews
Rating 6 - Okay. 75 out of 1015 reviews
Rating 4 - Poor. 25 out of 1015 reviews
Rating 2 - Terrible. 25 out of 1015 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Marla

Travelled with family
Liked: Cleanliness, staff & service
The hotel was clean. The beds need updating. Not very comfortable.
Stayed 1 night in May 2025

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Nice staff. Pool was 👍
Stayed 1 night in May 2025

6/10 Okay

Kishan

Stayed 1 night in May 2025

4/10 Poor

Katie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
On arrival to the hotel we went to check in, only to be told the card Expedia sends to hotel for payment after the money for one night was taken out of our account, was declined. The employee stated she did not have the mind set to deal with it right now and gave me two keys for our room, stated she would deal with it later that night. Once to our room it appeared clean until the bathroom....the bathroom floor was covered in long black hair all over along with the shower/tub having curly hair all over it too, inside bottoms of the trash cans were also very dirty. No hand soap noted anywhere. Having a little one who is crawling/walking was very unsettling knowing the room may have not been actually cleaned. I had to clean the bathroom before use. Once it came to check out the next morning we were told by the employee that he could not find our room in the system that we were attached to. Looked under our name which then was able to find that was were in the system as a no show the night before but clearly we slept there and had been given two room keys. Money was already charged to my bank account on the May 23rd. The employee stated that we were all set because clearly we were there and had two keys which means we did not do a no show.
Stayed 1 night in May 2025

6/10 Okay

Julie

Stayed 1 night in May 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very comfortable and safe stay here. The staff was very friendly and helpful.
Stayed 5 nights in May 2025

10/10 Excellent

Roland

Liked: Cleanliness, amenities, property conditions & facilities
What I did not like was that the freezer portion of the mini fridge has a thick layer of ice, both inside and outside. I had difficulty adding two bottles of water.
Stayed 1 night in May 2025

8/10 Good

Christina

Disliked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Shannon

Travelled with family
Great staff, room was clean and spacious. Breakfast was very good, lots of options to choose from.
Stayed 3 nights in May 2025

10/10 Excellent

Narasimham

Travelled with family
Liked: Cleanliness, amenities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Bin

Liked: Cleanliness, property conditions & facilities
Nice experience
Stayed 1 night in Mar 2025

10/10 Excellent

erin

Liked: Cleanliness
Our stay went well. Staff was always aware of people coming and going I the entry and lobby area. They were all very friendly. We especially appreciated breakfast each morning. The hours made it convenient when we had to be up early!
Stayed 5 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

We stayed for three nights and found everything wonderful; the room was clean and nice-sized, the staff was kind and helpful, the breakfast area was well-stocked. Will absolutely stay here again.
Stayed 3 nights in May 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night stay in Rochester

Stayed 3 nights in May 2025

10/10 Excellent

Steven, Denver

Stayed 1 night in May 2025

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
I I was unfortunate enough to have My house burned down and my New York state license was inside my burning house. In the dealings of the insurance companies and the fire districts and all the things that I had to do I had to check in late. The first night I was unable to get my paper work out in time and explain myself fast enough before I was kicked off the property by the overnight clerk. Ferron a. RPD Rochester Police Department shirt which I'm sure he's wearing right now, to show off his authority over the night people. The following night, day two of my reservation. He at least allowed me to show him my paperwork including my interim license from the DMV and newspaper articles identifying who I was. He then proceeded to call the police and have me escorted off the property because I did not have a New York state license leaving me with nowhere to stay for a second night in a row. When I called the next morning and asked to speak to a manager he pretended like he was the on-site manager in order to get away with his unfair practices and try to stay out of trouble.
Stayed 2 nights in May 2025

10/10 Excellent

Briyanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing! Rooms were clean and spacious. Will recommend anyone to stay here.
Stayed 1 night in May 2025

6/10 Okay

Linda

Liked: Cleanliness
We stayed from Wednesday through Saturday morning and no housekeeping services were provided. The bathroom door in our room stuck when opening and closing and was noisy when it had to be forced to move and one of the dresser drawers would not stay closed when items were put inside. We had to put a trash can against it to keep it closed. The furniture was somewhat scratched up. The beds were, however, comfortable, and the tv worked well.
Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in May 2025

10/10 Excellent

Thurl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was close to restaurants and shopping.
Stayed 2 nights in May 2025

10/10 Excellent

yong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Romalin

Stayed 2 nights in May 2025

2/10 Terrible

Oz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Our stay was very good. The check in process was welcoming and friendly. Very clean lobby. Our room was huge. Comfortable king size bed. It had a bench at bottom of bed which was nice to sit on to take shoes off and on. There was a comfortable arm chair my husband used to watch tv. The bathroom was huge and clean. There was a walk-in shower and not a bathtub. Overall, I would definitely recommend.
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite it the Rochester area. All of the staff is fantastic and accommodating. Anything i mention to them they jump on it right away. Breakfast is good as well. Stayed here 15 times atleast and have never been disappointed
Stayed 1 night in May 2025