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Hampton Inn & Suites Rochester/Henrietta

2.5 star property

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Photo gallery for Hampton Inn & Suites Rochester/Henrietta

Exterior
Indoor pool
Reception
Studio, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cots/infant beds, rollaway beds
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Pet-friendly

Explore the area

Map
280 Clay Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(36 reviews)
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(10 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(56 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Bathtub)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Bathtub)

9.4 out of 10
Exceptional
(12 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(10 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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4.0 out of 5, Very good, (1001)
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includes taxes & fees
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About this property

Hampton Inn & Suites Rochester/Henrietta

Hotel in Rochester with free breakfast and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning and laundry facilities.
Hampton Inn & Suites Rochester/Henrietta offers 126 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Hampton Inn & Suites Rochester/Henrietta. During your stay, you'll be within walking distance of Marketplace Mall. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • 7 minutes by car from University of Rochester and 7 minutes from Rochester Institute of Technology
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Rochester/Henrietta offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 2 meeting rooms available. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Hampton Inn & Suites Rochester/Henrietta. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served a free buffet breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Henrietta
Hampton Inn Henrietta Hotel
Hampton Inn Henrietta Hotel Rochester
Hampton Inn Rochester Henrietta
Hampton Inn Rochester/Henrietta
Hampton Inn Rochester/Henrietta Hotel Rochester
Hampton Inn Rochester/Henrietta Hotel
Hampton Inn Rochester/Henrietta Rochester
Hampton Inn Suites Rochester/Henrietta

Hampton Inn & Suites Rochester/Henrietta Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1010 reviews
Rating 8 - Good. 246 out of 1010 reviews
Rating 6 - Okay. 71 out of 1010 reviews
Rating 4 - Poor. 22 out of 1010 reviews
Rating 2 - Terrible. 25 out of 1010 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Abigail

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk lady wasnt rude but wasn't friendly either i had a problem with check in because in the website said they dont charge deposit and i also call the lady said no and to my surprise when i arrived they charged me deposit so i had to cancel one night😠
Stayed 2 nights in Apr 2025

10/10 Excellent

ANNA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frendly and knowledgeable stuff.
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

We had fun
Stayed 2 nights in Feb 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
Very nice place
Stayed 3 nights in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Laurie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean rooms
Stayed 2 nights in Apr 2025

6/10 Okay

Gregg

Travelled with family
Liked: Staff & service
One end of the building, the end we stayed @ & where one would expect a staircase/fire escape to be, was closed and appeared to be under construction. In case of fire (obviously dismissing the elevators in the middle), one would have to go a lengthy distance to the opposite end of the building. I felt this was unsafe and hopefully this is temporary while the building is under construction.
Stayed 1 night in Mar 2025

8/10 Good

Debrah

Had to wait right until 4pm for my room. After that, things were fine
Stayed 1 night in Apr 2025

10/10 Excellent

Armando

Stayed 2 nights in Mar 2025

10/10 Excellent

Trevor

Stayed 1 night in Mar 2025

8/10 Good

Melissa, STATE COLLEGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed for just an overnight stay for a college visit. Would have liked to take advantage of the gym and pool but ran out of time. Room was quiet (except for the loud hum of the heating/AC unit) and bed was comfy.
Stayed 1 night in Mar 2025

10/10 Excellent

Priscilla

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service
Hard to judge because they were going through a remodel but the staff was nice and it's a good location for both CU and IC. Safe, good parking.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

DO NOT STAY HERE

Disgusting. Blood on the mattress, garbage in the elevator and overall musty feeling. As soon as we saw the condition of the room, we checked out of the hotel and moved to a different property.
Stayed 1 night in Mar 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay! Clean, friendly and quiet.
Stayed 1 night in Mar 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly service
Stayed 1 night in Mar 2025

8/10 Good

Ruben

Stayed 1 night in Mar 2025

10/10 Excellent

Allison

Stayed 1 night in Mar 2025

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good, staff were very pleasant. Enjoyed my stay.
Stayed 1 night in Mar 2025

4/10 Poor

Tara

Liked: Staff & service
Disliked: Room comfort
T
Stayed 1 night in Mar 2025

10/10 Excellent

James

Great for RIT visit
Stayed 1 night in Mar 2025