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Quality Inn Rochester West

2.5 star property

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Photo gallery for Quality Inn Rochester West

Front of property
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board
Lobby lounge
Lobby
Property amenity

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Housekeeping
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
1956 Lyell Ave, Rochester, NY, 14606
  • Place, Diplomat Banquet Center
    ‪1 min walk‬
  • Place, Strong
    ‪7 min drive‬
  • Place, University of Rochester
    ‪8 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Rochester West

Hotel in Rochester with free breakfast and fitness centre
A fitness centre, coffee/tea in a common area and a business centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden and a TV in a common area are on-site. Housekeeping is available on request.
Quality Inn offers 86 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn. During your stay, you're just a quick walk from Diplomat Banquet Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a lift and an ATM
  • On-site recreation includes a gym
  • 7 minutes by car from Strong and 7 minutes from University of Rochester
  • Dogs welcome for a fee
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is available daily. A fitness centre, a vending machine, and a garden are also featured at the business-friendly Quality Inn. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quinta Inn Hotel Rochester North
Quinta Inn Rochester North
La Quinta Inn Rochester Hotel Rochester
Quinta Rochester North
Radiance Inn Rochester
Radiance Inn
Radiance Rochester
Radiance Inn Suites
Quality Inn Hotel
Radiance Inn Suites
Quality Inn Rochester
Quality Inn Hotel Rochester

Reviews

Quality Inn Rochester West Reviews

6.4

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 186 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 234 out of 1000 reviews
Rating 4 - Poor. 152 out of 1000 reviews
Rating 2 - Terrible. 173 out of 1000 reviews

Reviews

8/10 Good

Daphne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

John M

Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Aug 2025

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Marlena

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Night staff clerk, very nice, day staff was rude & hard to understand. Charged extra fees that i was unaware of. Everything in the room feels sticky also, gross.
Stayed 1 night in Aug 2025

6/10 Okay

Bolduc

Stayed 1 night in Aug 2025

2/10 Terrible

Daisana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will. Ever stay at this property again. The boor was broken and kept sticking which is a fire hazard and when asked to move we were told no. The room smelled like a pack of cigarettes the staff was rude I will never waste my time staying here again.
Stayed 2 nights in Aug 2025

6/10 Okay

Terrance

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel, Westminster

Nice bedding. Quiet room. Met expectations.
Stayed 1 night in Aug 2025

2/10 Terrible

Regiñaldo

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 3 nights in Aug 2025

8/10 Good

Daniel

Stayed 3 nights in Jul 2025

10/10 Excellent

Gregory, Conway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was convenient between the airport and Greece.
Stayed 1 night in Jul 2025

10/10 Excellent

Eugene

Liked: Cleanliness, property conditions & facilities, room comfort

Great location

Great location right off the highway. Just a stop over.
Stayed 1 night in Jul 2025

10/10 Excellent

ShaQuita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a great experience when I stay at Quality Inn
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, affordable and comfortable stay

Our stay was a comfortable one. The hotel was clean and the staff and management were available and polite. No complaints. Breakfast was good and there was a lot to choose from. We enjoyed our time in the area.
Stayed 2 nights in Jul 2025

10/10 Excellent

Christopher

Stayed 1 night in Jul 2025

10/10 Excellent

Synovia

Stayed 1 night in Jun 2025

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jun 2025

4/10 Poor

James

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Some light fixtures and TV did not work. Bathroom fixtures were loose and toilet "shaky." Breakfast was terrible with very limited options. Front desk person, although very nice, was not always available as he was charged with doing other things around the property - with no back-up support. Desk chair was broken and almost unusable. No other sitting chair in the room. Hallways tended to be noisy.
Stayed 2 nights in Jun 2025

2/10 Terrible

Alexander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled awful throughout the entire stay. There were holes in the bathroom walls and brown mold above the window. All the outlets have extremely bright blue lights, illuminating the room all night. THERE WAS NO BATTERY IN THE SMOKE DETECTOR!!!!! The walls are paper thin, I could hear everything in the rooms next to me. Breakfast was disgusting with hardly any options
Stayed 1 night in Jun 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located off freeway, clean, friendly staff, continental breakfast of coffee, juice, cereal, waffles, breakfast sandwiches, yogurt, fresh fruit. Room was spacious, bed was fine, the pillows were too small and too soft and the AC was very loud. The doors, some of the walls and ceiling could use a paint touch up. Had to drive a bit to get to area with restaurants, shops, etc., but it was good for a nights stop.
Stayed 1 night in Jun 2025

10/10 Excellent

Rosaluz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Stephanie

Stayed 1 night in Jun 2025

10/10 Excellent

Chelsea

Stayed 1 night in May 2025

8/10 Good

Pauline Anne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Pretty clean and good location. I just wish my room had a microwave.
Stayed 2 nights in May 2025