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Heritage Hotel

2.5 star property

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Photo gallery for Heritage Hotel

Balcony
Casino
Lobby sitting area
Garden view
Property amenity

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
228 Quay Street, Rockhampton, QLD, 4700
  • Place, Nissan Navara Arena
    ‪10 min walk‬
  • Place, Pilbeam Theatre
    ‪12 min walk‬
  • Place, Rockhampton Art Gallery
    ‪13 min walk‬
  • Airport, Rockhampton, QLD (ROK)
    ‪7 min drive‬

Room options

View all photos for Room (for 4)

Room (for 4) | Desk, free WiFi, bed sheets

Room (for 4)

  • River view
  • 15 sq m
  • Sleeps 4
  • 2 Single Bunk Beds
  • Free Wi-Fi

Double Room (No Air Conditioning)

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Balcony

Double Room, Balcony | Desk, free WiFi, bed sheets

Double Room, Balcony

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Ensuite

Double Room, Ensuite | Desk, free WiFi, bed sheets

Double Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • River view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room, Balcony

Single Room, Balcony | Desk, free WiFi, bed sheets

Single Room, Balcony

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Twin Room (No Air Conditioning)

  • Sleeps 2
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Twin Room, Balcony

Twin Room, Balcony | Desk, free WiFi, bed sheets

Twin Room, Balcony

  • Sleeps 2
  • 1 Single Bunk Bed
  • Free Wi-Fi

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About this property

Heritage Hotel

Along with a restaurant, this hotel has 2 bars/lounges and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and a garden are on-site. Limited housekeeping is available.
Heritage Hotel offers 18 air-conditioned accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Heritage Hotel, you'll be within walking distance of Nissan Navara Arena. Free WiFi in public areas, free self-parking and 2 bars are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Amenities include conference space, a terrace and an ATM
  • On-site recreation includes a playground
  • Within a 15-minute walk of Nissan Navara Arena and Pilbeam Theatre
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Heritage Hotel also features a terrace, a garden, and coffee/tea in common area. Self parking is free.

Smoking is allowed in designated areas at this Rockhampton hotel.

On-site venue – This bistro serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Playground

Family friendly

  • In-room refrigerator
  • Playground

Conveniences

  • ATM

Guest services

  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 PM

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. This property doesn't offer after-hours check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Heritage Hotel Rockhampton

Heritage Rockhampton

Heritage Hotel Hotel

Heritage Hotel Rockhampton

Heritage Hotel Hotel Rockhampton

Heritage Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 134 reviews
Rating 8 - Good. 61 out of 134 reviews
Rating 6 - Okay. 24 out of 134 reviews
Rating 4 - Poor. 12 out of 134 reviews
Rating 2 - Terrible. 8 out of 134 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service
A comfortable budget room for a 1 or 2 night stay. Recommend an ensuite
Stayed 1 night in Aug 2022
Verified

8/10 Good

David Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Would like to thank staff member ABBY for her service on getting ne book in to hotel .
Stayed 1 night in Jun 2024
Verified

8/10 Good

Henrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rates, good food. Bit of noise from playground over road at night
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Suitable for Weekdays

This is a lovely building, great location, well priced with a great team. The Friday & Saturday night bar & music however go very late (ie 1am and 3am) & reverberate throughout the building shaking the top floor accommodation. I will stay here again but not on weekends.
Stayed 3 nights in Feb 2018
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
grand old Heritage building on the river. Beautiful parklands Close to food nice hot shower bit noisy in the morning - woken by council blowing paths & vehicle street sweepers at 5 a.m. Very noisy way too early! bit noisy at night at the hotel downstairs, and the neighbour in the room and on balcony til 1am i miss sleep ✨💖✨
Stayed 1 night in Jul 2022
Verified

6/10 Okay

ian

Liked: Cleanliness, staff & service
My room was on a balcony shared with noisy neighbours and my room was a rather small and cramped. However it was clean and tidy and very reasonable value for money
Stayed 3 nights in Jun 2024
Verified

6/10 Okay

Jeffrey

Disliked: Property conditions & facilities
Just didn’t feel comfortable very noisy
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Karen

I had to wear earplugs as there was a motor running continually outside our room.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Peter

Liked: Staff & service, property conditions & facilities
2Nd night worse for noise than 1st.. no fault of staff, men drinking, yapping, men most wouldn't want to tell to stop it, including me, even after 1am.. then council sweepers at 5am, so loud, impossible to rest there sadly... also one of the men wiped poo on toilet wall and many seemed unwell, loud coughs in morning.. never again, but staff were great!
Stayed 1 night in Jul 2022
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Hotel was fantastic a must stay. Just a note that I had no remotes for A/C or TV in my room but did not require them. Great morning views from balcony.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Sue

Liked: Cleanliness, staff & service
Great location , friendly helpful staff comfortable room
Stayed 1 night in May 2022
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
For the price of the rooms, and the location.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Irene

Liked: Cleanliness, staff & service
It's a beautiful old hotel. Rooms were clean, but extremely hot. Bathroom was a bit disappointing but did us well for an overnight stay. Staff friendly. Food was good. Train staff on pricing before they deal with public. Stairs to rooms need more light otherwise it could be devastating to hotel and persons using dark areas.
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice firendly staff, good place to stay
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Feb 2022
Verified

8/10 Good

FlipPass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful building/premises. Staff ethics are professional, polite and respectfully sound. Thank you Heritage Hotel Rockhampton.
Stayed 1 night in Jan 2022
Verified

8/10 Good

FlipPass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the options for room size
Stayed 1 night in Jan 2022
Verified

6/10 Okay

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second stay at Heritage. I did not have any troubles whatsoever. The only thing I would strongly recommend is that the aircon in room 5 should be changed urgently.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

leigh

Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jun 2021
Verified

2/10 Terrible

Donna

Disliked: Amenities
The staff were friendly and helpful from the beginning as I didn't know where the entrance was but inside they were rushed as it was busy at the bar. After walking up 5 flights of stairs, I opened the door toa "sauna" even with the fan on. Having a 5 year old, the toilets being right down the other end of the hallway, this ended up being hard. The next morning when we we're supposed to leave, rushing to the toilets at 6am turned out to be a very long day in end as we were completely locked out of the room until a staff member finally showed up at 2.30pm. she was really good and very apologetic about the situation and did everything she could to get a manager in to supply keys to open the door so we could finally leave. A gentleman in the room opposite was very kind enough to phone the 'out of hours' number- TWICE but no-one answered. When I confronted the manager about this, all he had to say was that he left it at work and didn't think it would be a big deal because it was Sunday. I will not recommend this place toany of my family and friends at all.I wasn't even offered any type ofcompensation for having towait for anyone.Cleaners don't go in there on Sundays to clean or get the rooms prepped for new customers to check in as they don't docheck ins on that day. Dirty linen lying around, rubbish bins not emptied for a whole day. Not exactly ideal
Stayed 1 night in Oct 2021
Verified

8/10 Good

Tierney

Liked: Cleanliness, staff & service, amenities
Very friendly staff, great downstairs bar, nice quiet stay
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Hsiao-yun

Liked: Cleanliness, staff & service, property conditions & facilities
Great Just the mattress not as comfortable
Stayed 1 night in Sep 2021
Verified

4/10 Poor

Tracy

Liked: Staff & service
Nowhere was it explained that it was a communal toilet and shower.
Stayed 1 night in Sep 2021
Verified

8/10 Good

Sahra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Pleasant stay in an iconic building. Well maintained and clean. No Wifi available though.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing, the staff was very helpful and friendly. Was shocked for the quality for the price paid.
Stayed 4 nights in Aug 2021