6/10 OK
Antonia
25.9.2025
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
We would normally rate 5*, as this is our second time at this hotel. We love it there. This time unfortunately was not as perfect…we had a terrible send off. We checked out early morning and went down to wait for our car pickup to the airport, which was scheduled for 7:30. Once we went downstairs, we realized we could use the breakfast coupons we had initially refused ( we were told breakfast opened at 7:30), because the restaurant was indeed open as of 7:00. We rang and rang and rang the bell for 20 minutes to be allowed upstairs, and there was no answer. We then called and there was still no answer…and there was no driver to pick us up either ! We then started to panic a bit, so we walked to the close by taxi stand and luckily there were a few taxis ready to go. We left , and while driving to the airport, received a call from the initial driver telling us he had arrived to pick us up. He told us that he was ordered to come for 7:45, and not 7:30. We explained what we had done, for fear of being forgotten . We then received a call from the hotel, wondering why they had missed a call from us. They claimed to have never heard the bell ring, nor the phone all. Very very very disappointing send off…. Especially from à hotel that cost us 1500$ CDN for 2 nights.
Antonia
Yöpyi 2 yötä syyskuussa 2025
