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Marsden Stay Rotorua

3.0 star property

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Superior Two Queen Room | Desk, free WiFi, bed sheets
Reception
Outdoor pool
Reception
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
273 Fenton St, Rotorua, Bay of Plenty, 3010
  • Place, Rotorua Central Mall
    ‪7 min walk‬
  • Place, Polynesian Spa
    ‪16 min walk‬
  • Place, Eat Street
    ‪18 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Superior Two Queen Room

Superior Two Queen Room | Desk, free WiFi, bed sheets

Superior Two Queen Room

8.0 out of 10
Very good
(47 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room

Desk, free WiFi, bed sheets

Superior King Room

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Desk, free WiFi, bed sheets

Standard Queen Room

9.8 out of 10
Exceptional
(9 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Suite

Desk, free WiFi, bed sheets

Two Bedroom Suite

8.4 out of 10
Very good
(5 reviews)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Queen Room

Desk, free WiFi, bed sheets

Superior Queen Room

8.6 out of 10
Excellent
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Marsden Stay Rotorua

Along with an outdoor pool, this smoke-free hotel has free self-parking and free Wi-Fi in public areas. Weekly housekeeping is available.
Marsden Stay Rotorua offers 56 accommodations with a hairdryer and free toiletries. 42-inch Smart televisions come with digital channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Marsden Stay Rotorua, you're just a quick walk from Racing Rotorua. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • Within a 10-minute walk of Racing Rotorua and Rotorua Central Mall
Marsden Stay Rotorua offers its guests an outdoor pool. Public spaces have free WiFi. Free self parking is available.

This 3-star Rotorua hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool
  • Table tennis

Family friendly

  • Outdoor pool

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (weekly)

Accessibility

  • No lift
  • Thin carpet in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open from Monday to Monday (9:00 AM to 6:00 PM), Tuesday to Saturday (8:00 AM to 6:00 PM) and Sunday to Sunday (9:00 AM to 5:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property's front desk is open during the following times:
  • Monday - Monday: 9:00 AM - 6:00 PM
  • Tuesday - Saturday: 8:00 AM - 6:00 PM
  • Sunday to Sunday: 9:00 AM to 5:00 PM
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Marsden Stay Rotorua Hotel
Marsden Stay Rotorua Rotorua
Marsden Stay Rotorua Hotel Rotorua

Marsden Stay Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 101 out of 343 reviews
Rating 8 - Good. 112 out of 343 reviews
Rating 6 - Okay. 79 out of 343 reviews
Rating 4 - Poor. 33 out of 343 reviews
Rating 2 - Terrible. 18 out of 343 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Kerryn

Stayed 1 night in Jan 2026

8/10 Good

Porsha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were lovely. The room was good. Small leak in the shower meant it dripped a lot but otherwise it was great.
Stayed 2 nights in Jan 2026

10/10 Excellent

Thaddeus, Parksville

Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely and clean. Staff were all very friendly and helpful.
Stayed 3 nights in Jan 2026

4/10 Poor

Rosemary

Liked: Cleanliness
Disliked: Staff & service, amenities
I booked this hotel as it had 2 pools and breakfast in the restaurant. 24hrs after my cancellation window closed they emailed to say they were “delighted” to share that both pools and the restaurant were being refurbished and therefore closed. I was meant to be given a voucher for breakfast at a nearby cafe but wasn’t and when I realised the reception was locked up and I never saw it open again. We were apparently in a luxury kingsize with a balcony, I’ll let you decide when on the balcony from the pics. There was no aircon and the room was 29 degrees constantly, there was a fan but it just moved hot air around. The room wasn’t serviced not that that mattered as we was only there 2 nights. Another small gripe - there were only 1 pillow per person with no extras available in the room.
Stayed 2 nights in Jan 2026

6/10 Okay

Matt

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel was shabby, but rooms in good condition. Was not aware at time of booking of additional bond required which should now be refunded. Chareged ammount was higher than listed cost.
Stayed 1 night in Dec 2025

10/10 Excellent

wilson, auckland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, competitive prices. Good for families
Stayed 2 nights in Dec 2025

8/10 Good

Josiah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Dec 2025

6/10 Okay

Fariz

Reception hours limited. Very narrow treads at staircase resulting in difficulty to carry large luggages. No exterior lights, limited parking spaces and unreliable main entrance door
Stayed 2 nights in Dec 2025

6/10 Okay

Troy

Travelled with family
Liked: Cleanliness, staff & service
A run down but good value
Stayed 2 nights in Dec 2025

8/10 Good

Claude

All Good
Stayed 2 nights in Dec 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

8/10 Good

ABDEL

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist very kind. Next to the city center. Quit place. Comfortable bedroom. What I needed for one night.
Stayed 1 night in Nov 2025

10/10 Excellent

Zhao, Auckland

Stayed 1 night in Nov 2025

6/10 Okay

Colleen

Stayed 2 nights in Nov 2025

10/10 Excellent

Brad

Stayed 3 nights in Aug 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
Room was great with clean bedding and towels
Stayed 2 nights in Nov 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property overall was clean, room was spacious and comfortable. Short walk to supermarkets and shopping area and 15mins to city centre. Check-in was quite a cumbersome process, having to fill in additional forms and pay the security deposit electronically, which took an extra 10-15mins.
Stayed 2 nights in Nov 2025

4/10 Poor

Sophie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was no kitchenette/sink, the duvet and sheets had stains on them, the shower looked like it hadn’t been cleaned in months and it had yellow stains by the drain and mold where the soap and shampoo sit. The sink in the bathroom had the same yellow stains and limescale on the faucet. The shower leaked during and after a shower and the water went cold when someone in a neighbouring room used their shower or sink. We were under the impression that we would have our room cleaned daily like most hotels but our room wasn’t touched for the 4 days that we stayed. We were not informed that you had to request daily housekeeping which I think is a bit stupid. We probably won’t come back here again and I wouldn’t recommend this place, especially since the pictures advertised looked much nicer than what we actually stayed in.
Stayed 3 nights in Nov 2025

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service
Room was lovely.
Stayed 4 nights in Nov 2025

6/10 Okay

Rob, Auckland

Stayed 1 night in Oct 2025

4/10 Poor

JENNIFER JOY

Travelled with family
Disliked: Cleanliness, amenities
Dirty towels No flannels No cutlery No plates
Stayed 3 nights in Oct 2025

8/10 Good

Ramprashanth

Travelled with family and small children
Bathrooms, shink at bathroom and bath shower area need to clean properly other than that stay was really good, clean and tidy, staff was nice.
Stayed 1 night in Oct 2025

8/10 Good

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has the most complicated check in procedure I've ever experienced, forms on paper then scan QR code to fill in another form by everyone from each room, although all under one booking...
Stayed 2 nights in Oct 2025

10/10 Excellent

Timothy

Stayed 1 night in Sep 2025

4/10 Poor

Savannah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025