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Novotel Rotorua Lakeside

Property class: 4.5

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Photo gallery for Novotel Rotorua Lakeside

Unclassified image, 1 of 92, button
A spacious indoor area with wooden floors, large windows, and multiple seating arrangements.
A hotel entrance with a curved archway, glass doors, and a central decorative panel.
A spacious living room with two sofas, a coffee table, and a staircase leading to an upper level.
A spa area with a hot tub, seating, and large windows overlooking a scenic view.

Reviews

7.8 out of 10
Good

Popular amenities

  • Air-conditioning

Explore the area

View in a map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Tamaki Maori Village
    ‪5 min walk‬
  • Place, Rotorua Central Mall
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, Lake View

A hotel room with two beds, a large window with a view, a framed picture on the wall, and a nightstand with a lamp.

Twin Room, 2 Queen Beds, Lake View

7.4 out of 10
Good
(28 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

A modern living room with a sofa, a coffee table, and a staircase with glass railings.

Executive Suite

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

A spacious living area with a sofa, armchairs, a coffee table, and a large window.

Royal Suite, 3 Bedrooms

  • Lake view
  • 245 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View

A hotel room with a bed, a sofa, a desk, a chair, a TV, and a window with a view of trees.

Room, 1 King Bed, Accessible, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(79 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

A hotel room with a bed, a sofa, a desk, a chair, a TV, and a window with a view of trees.

Room, 1 King Bed, City View

7.8 out of 10
Good
(42 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

A hotel room with a large bed, a sofa, a small table, and a view of the sea.

Room, 1 King Bed, Lake View

7.8 out of 10
Good
(16 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Novotel Rotorua Lakeside

An indoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking. Housekeeping is available on request.
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Novotel Rotorua Lakeside's great location gets high marks from our customers. During your stay, you're just a quick walk from Rotorua Night Market. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Enjoy international cuisine while dining at Atlas
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the 6 hot tubs
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Rotorua Night Market and Rotorua i-SITE Visitor Centre
As a guest of Novotel Rotorua Lakeside, you'll find 6 hot tubs, an indoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 3444 square feet (320 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Novotel Rotorua Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.
Atlas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Clarkes Bar – This bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 5 floors
  • Banquet hall
  • Built in 1996
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 34 per person
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 388 out of 1001 reviews
Rating 8 - Good. 295 out of 1001 reviews
Rating 6 - Okay. 182 out of 1001 reviews
Rating 4 - Poor. 80 out of 1001 reviews
Rating 2 - Terrible. 56 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

LEO B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great but short stay enjoyable 😷😎
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and across the road from Eat Street. Property has everything you need and a fantastic bar to relax in at the end of the day with fireplace
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convenient location, tasty breakfast, friendly staff and great amenity.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful very convenient central location great amenities, free laundry and amazing hot pools
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and friendly helpful staff
Stayed 3 nights in Mar 2026
Verified review

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tired looking hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was at the hotel for a conference and stayed in house. The breakfast was really good and the staff were LOVELY. The location is fabulous, right next to Eat St and beside the lake. I really enjoyed my stay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Rangi

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, the service was perfect , location awesome great place to stay
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Great room, really nice pools and lovely staff.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Navin

Liked: Cleanliness, staff & service, amenities
Great value for money as we had a good last-minute deal. Enjoyed the stay. And the Spa was the highlight. Friendly staff. Great atmosphere. Well located. Only issue is that the room is quite rundown. Needs renovation.
Stayed 1 night in May 2026
Verified review

8/10 Good

Kit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Bathroom was a bit old looking with mold around the caulk and the clock was wrong by 3 hours , but otherwise it was clean and warm.
Stayed 1 night in May 2026
Verified review

8/10 Good

Trina

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was varied and frest. Pool facilities great with kids. Generous rooms with comfy beds.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Takashi

Liked: Cleanliness, amenities, property conditions & facilities
Natural pools were nice.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sameeka

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff was very helpful & the facilities were great! ill definitely look to stay here again.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Viv

The bar was good. The staff very friendly
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

jim

Liked: Cleanliness, amenities, property conditions & facilities
Average, good location for tourist
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Sue shin

Everything qas great.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Vassa

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Susan

Liked: Cleanliness, amenities
Long wait at reception. Limited parking Bar area very nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Poo Yang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near food street, food everywhere
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kayne

Amazing hotel location and pool/geothermal spas
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Would recommend.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

donna

Liked: Amenities
The hotel was in a great location, hotel was a little shabby, but staff were friendly.
Stayed 2 nights in Jan 2026