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Wai Ora Lakeside Spa Resort

4.0 star property

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Photo gallery for Wai Ora Lakeside Spa Resort

2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, pool loungers
Lobby
Property grounds
Restaurant
Superior Suite | Living area | 40-inch LCD TV with cable channels, LED TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042
  • Place, Lake Rotorua
    ‪2 min walk‬
  • Place, Te Amorangi Museum
    ‪5 min walk‬
  • Place, Polynesian Spa
    ‪9 min drive‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪3 min drive‬

Room options

Superior Suite

  • Sleeps 3
  • Free Wi-Fi

Deluxe Studio

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Studio

View from room

Deluxe Studio

8.2 out of 10
Very good
(37 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite

Premium bedding, in-room safe, desk, soundproofing

Superior Suite

7.8 out of 10
Good
(7 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Panoramic Studio Suite, 1 King Bed, Lake View

40-inch LCD TV with cable channels, LED TV

Panoramic Studio Suite, 1 King Bed, Lake View

  • Lake view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite with Lake View

Living area | 40-inch LCD TV with cable channels, LED TV

Suite with Lake View

  • Sleeps 3
  • Free Wi-Fi

Similar properties

View from room
Rydges Rotorua
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  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,133 reviews
The price is €83
includes taxes & fees
28 May - 29 May
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About this property

Wai Ora Lakeside Spa Resort

Guests of this beach hotel will appreciate convenient on-site amenities such as massage/treatment rooms or a children's pool.
Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with a safe and complimentary bathrobes. Rooms open to balconies or patios. This accommodation offers separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wai Ora Day Spa has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us they can't get enough of Wai Ora Lakeside Spa Resort's great location. During your stay, you're just a quick walk from Lake Rotorua. Free WiFi in public areas, free self-parking and a free area shuttle are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool or soak in the 2 hot tubs
  • Indulge with body treatments, body scrubs or body wraps at Wai Ora Day Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Lake Rotorua and 5 minutes on foot from Te Amorangi Museum
  • Free local-area shuttle service
Wai Ora Lakeside Spa Resort offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a seasonal outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Wai Ora Lakeside Spa Resort. A free area shuttle within 8 kilometres is available. Self parking is free.

This 4-star Rotorua hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.
Wai Ora Lakeside Spa Resort has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 8 kilometres
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: NZD 25 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Restaurant

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately NZD 25 for adults and from NZD 25 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 8 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Wai Ora Lakeside Spa Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 270 out of 653 reviews
Rating 8 - Good. 223 out of 653 reviews
Rating 6 - Okay. 98 out of 653 reviews
Rating 4 - Poor. 42 out of 653 reviews
Rating 2 - Terrible. 20 out of 653 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice unit by the lake. Didn’t use restaurant. Loved the pool.
Stayed 2 nights in Jan 2026

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful location and very friendly and helpful staff at check in
Stayed 1 night in Jan 2026

8/10 Good

Peter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
A very helpful staff. Clean rooms. The dining room was pleasant and both the breakfast and dinner of good quality, tasty and good value.
Stayed 1 night in Jan 2026

4/10 Poor

Bonnie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in need of a lot of updates and maintenance.the one hpttub was not working right and the othe 2 were empty.Sauna was turned off so it took a ling time for it to start.Steam room did not work and the pool wasvloudy 2 out of 3 days.Although staff was courteous there was a lack of English language communications. Our safe did not open and there was no one with an override key on the job when we needed it.thismade me wonder why iused Expedia to prequalify the property.This was the highest price for the poorest value for our holiday in NewZealand.2026
Stayed 3 nights in Jan 2026

6/10 Okay

Gavin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall I enjoyed my stay, there are some things that could be improved. The main negative was the Spa treatment - best go elsewhere. Things I liked The staff were polite and friendly. Check-in and check-out were hassle free. The room was spacious, the AC worked, the fridge was quiet, the shower was hot and the bed was clean and comfortable. Breakfast was reasonably priced - although service was slow and there was only one other table at the time. Room to improve. Checked out the Spa pools but they were cold. They only had filter coffee at breakfast - had to go elsewhere for a flat white The room was a bit tired, the sink and toilet had some staining, cupboards and vanity doors misaligned, and AC unit could use a clean out. Generally just wear and tear, everything still worked. The shampoo and body wash supplied were pretty average, best to take your own. The negative. I'd booked a massage for my wife prior to our arrival. Over the phone they said they didn't have anyone to do manicures or pedicures which was fine. My wife tells me the massage and facial were pretty average. Better than not having a massage but only just. The staff member didn't speak much English, fortunately my wife knows some Mandarin. For the price the massage and facial weren't good value.
Stayed 2 nights in Jan 2026

6/10 Okay

Tyran

Travelled with partner
Disliked: Property conditions & facilities
Place is rather run down and in need of a refresh. Price does not reflect quality.
Stayed 1 night in Jan 2026

6/10 Okay

Jessica

Stayed 2 nights in Jan 2026

10/10 Excellent

Barrie, Bellevue

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very sensitive and accommodating to your every wants and needs. outstanding customer service
Stayed 1 night in Dec 2025

8/10 Good

Tan Yin

Travelled with family
Room is spacious
Stayed 2 nights in Dec 2025

8/10 Good

Juanita

Travelled with partner
Liked: Cleanliness
Room was very clean and staff very friendly and attentive.
Stayed 2 nights in Dec 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Nice getaway for 2 nights. Loved the lake view from the room and having my own spa. Best to prebook hotel transfer to airport as it's not always ready on the go.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joe

Stayed 1 night in Dec 2025

6/10 Okay

Marc

Stayed 1 night in Dec 2025

8/10 Good

Ashley Te

Travelled with partner
Liked: Cleanliness
Overall, we enjoyed our stay at the resort. We found the amenities to be clean and tidy. Our room and daily servicing were great for what we paid. Some amenities such as the sauna and steam room were slightly dated or were in need of repair - this was one of the original selling points for why we booked, so was a little disappointed to see that they weren't up to standard. We didn't eat at the restaurant, but it looked nicely presented. The staff were kind, friendly and accommodating to our overall needs.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was lovely and clean and the lady at reception was kind and helpful.
Relaxing poolside area.
The lake is just beyond the property. Beautiful gardens and rockery surround the pool.
Looking from our studio room towards the lake.
Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Would recommend to anyone
Stayed 2 nights in Dec 2025

8/10 Good

Renata

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

6/10 Okay

Megan, Haruru

Stayed 2 nights in Nov 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service
This “resort” feels a bit tired and in need of some TLC. Staff are overworked but friendly. Location is good just a few miles out of Rotorua’s busy town center.
Stayed 2 nights in Dec 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
This stay was much better than we had expected having read a lot of negative reviews. The room was a good size and. clean. If there was a criticism it would be.that they seemed short staffed, however when we.were.there a new member of staff started so hopefully this issue will be.sorted.soon..
Stayed 2 nights in Nov 2025

10/10 Excellent

Pip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with pool, spa, restaurant and bar. We really enjoyed our time there
Stayed 1 night in Nov 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Lovely staff
Stayed 3 nights in Nov 2025

6/10 Okay

DAVIN

Liked: Staff & service, amenities
The room was very average dor the price
Stayed 2 nights in Nov 2025

8/10 Good

Candy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quiet, the room was lovey and clean. However there was no cutlery not even a teaspoon to stir coffee. A couple of plates would have been handy to have snacks on. The spa pools could have been hotter. The location was superb, grounds and gardens beautifully maintained. Staff awesome. All very pleasant and accommodating. The restaurant area and food so so good.
Stayed 2 nights in Nov 2025

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place has a beautiful view of the lake and the pool is kept up very well. It’s obvious that this hotel was once very nice, unfortunately it is showing its age, and needs updating. The pictures online do not match the current state. The vanity in our bathroom had a broken door and the shower sprayed water out the side. The walls are very thin and you can hear every noise outside. The outdoor sauna and steam room looked like they hadn’t been used in a while, and were not operational when we checked. On a brighter note, the bar and restaurant were very nice, and the front desk attendants were very friendly and helpful.
Stayed 2 nights in Nov 2025