2/10 Terrible
Mary
1 Sept 2025
Disliked: Staff & service, amenities
Made a reservation for a 2 night stay about a month in advance. Arrived at the property around 10:30pm and was told that there were no rooms available and reservations were only held if they were already paid for. I pulled up my receipt showing that I had already paid, but it turned out that didn’t make a difference, they still hadn’t saved a room for me. The desk employee said reservations aren’t guaranteed (what?) and if you don’t arrive early enough they just cancel the reservation. This whole discussion was happening while he was renting a room to a walk in couple at the desk. I understand desk staff are just employees following company policy but I was pretty unhappy with the experience. Pickings were slim for hotels and trying to find a room for my family last minute was not ideal. I definitely won’t be booking a room again now knowing that reservations don’t actually mean anything.
Mary
Stayed 2 nights in Aug 2025
