4/10 Poor
Ryan
Business traveller
30 Apr 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quality hotel and very clean. However, had an issue checking in with the night staff. Hotel was pre-paid for with family members card, that family member wasn’t present and they wouldn’t accept the specific card for a $25 room deposit, after the room was paid for. Alternative cards weren’t working as I’m not an American citizen.
I was then threatened by the staff member to have my reservation cancelled as I showed frustration with the matter. This took place before 11 PM and after a full day of driving. I would have been forced to find another hotel mid night. There was no attempt to try and fix the issue or find an alternative route. I waited an hour in the lobby trying to find a way around this. Cash was not to be accepted.
I had a letter written from my father which included his drivers license and signature, this was showed to the staff member at the beginning but wasn’t accepted; no attempt to contact my family member was made.
However, after an hour the staff member finally accepted the credit card along with the written letter.
Ryan
Stayed 1 night in Apr 2025