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Hallmark Inn & Suites

2.5 star property

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Photo gallery for Hallmark Inn & Suites

Deluxe Suite | Living area | Flat-screen TV
Double Room, Non Smoking | Living area | Flat-screen TV
Combined shower/bathtub, towels
Room, 1 King Bed, Non Smoking | Free WiFi, bed sheets
Exterior

Reviews

4.0 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

Map
6370 I-35, San Antonio, TX, 78218
  • Brooke Army Medical Center
    ‪3 min drive‬
  • Frost Bank Center
    ‪8 min drive‬
  • San Antonio Zoo and Aquarium
    ‪11 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪11 min drive‬

Room options

View all photos for Double Room, Smoking

Double Room, Smoking | Free WiFi, bed sheets

Double Room, Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Free WiFi, bed sheets

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | Living area | Flat-screen TV

Double Room, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite | Living area | Flat-screen TV

Deluxe Suite

  • Sleeps 5
  • 1 Double Bed and 1 Single Sofa Bed

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  • Free WiFi
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includes taxes & fees
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About this property

Hallmark Inn & Suites

Hotel in San Antonio with free parking
Along with a 24-hour front desk, this hotel has free self-parking and free Wi-Fi in public areas. Other amenities include a vending machine.
Hallmark Inn & Suites offers 71 accommodations. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit. This San Antonio hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.

During your stay at Hallmark Inn & Suites, you'll be close to San Antonio Zoo and Aquarium. Free WiFi in public areas and free self-parking are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include a lift and a vending machine
  • 11 minutes by car from San Antonio Zoo and Aquarium and 11 minutes from Alamo
Hallmark Inn & Suites offers its guests a vending machine and a lift. WiFi is free in public spaces. Self parking is free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 30 per accommodation, per stay
  • Cash Breakage deposit: USD 30 per day
  • A damage deposit of USD 30 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

hallmark inn & Suites Hotel
hallmark inn & Suites San Antonio
hallmark inn & Suites Hotel San Antonio

Hallmark Inn & Suites Reviews

Reviews

4.0
Rating 10 - Excellent. 3 out of 46 reviews
Rating 8 - Good. 2 out of 46 reviews
Rating 6 - Okay. 10 out of 46 reviews
Rating 4 - Poor. 5 out of 46 reviews
Rating 2 - Terrible. 26 out of 46 reviews

3.6/10

Cleanliness

4.4/10

Staff & service

2.6/10

Amenities

3.0/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rudy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Arturo

Property was decent
Stayed 4 nights in Nov 2024

10/10 Excellent

Wilsdaryon

Stayed 2 nights in Aug 2024

2/10 Terrible

Al

Stayed 4 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible condition to stay
Stayed 1 night in Apr 2024

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here. This is NOT a legit hotel.

I can NOT believe yall are advertising this "hotel". It was a literal crack den. I didnt even stay. I let them keep my money so I could walk away unscathed. The room had the drawers ripped out of the dresser (and missing). The AC unit was broken down to wires. There were obvious addicts/homeless people surrounding the building/sitting outside the rooms. I only saw one woman...and she was an obvious homeless woman pushing a shopping cart around. The man at the front desk told me to go check the room to "make sure everything was there" (it OBVIOUSLY WASNT ALL THERE... the dang AC was destroyed). The men in the room next door to my room were openly redistributing furniture from different rooms as if they lived there and they were looking for the "best" stuff. I would not, as a single woman, stay there if it was the zombie apocalypse. I genuinely cried leaving the building out of fear of what COULD have happened. This is a place where people are trafficked. Im lucky all they got was my money.
Stayed 1 night in May 2024

2/10 Terrible

Zulkar

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment condition was very poor, even the toilet got no tissues, and the management was the worst I have ever seen. Waited 30 min standing outside before someone came over and opened the gate at the working hours.
Stayed 1 night in May 2024

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away, shady hotel.

The hotels condition it’s self was terrible. The outside was full of homeless people, and crazies. When going upstairs their was needles on the edge. When at first we went to check in, we were lost because we couldn’t find the building that was in the pictures. And let me tell you, the building looks nothing like the pictures you see in the booking. Upon checking in, the front desk clerk was sitting down on a couch crossed legged, using his laptop, and he greets you by saying “yes”. We went back to ask for a refund he gave it to us, but was very nonchalant.
Stayed 2 nights in May 2024

2/10 Terrible

RUDY AGUIRRE, Cotulla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk had no one there. When he did show up he was on drugs or drunk. It was the worst experience I've had renting a room never again. We went to our room it was dirty the sheets were not even washed. We ended up leaving soon thereafter.
Stayed 2 nights in May 2024

2/10 Terrible

Jimmy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Danny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Regina

Stayed 2 nights in Mar 2024

4/10 Poor

Reuben

Stayed 1 night in Mar 2024

2/10 Terrible

Kaiesha

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was not the best. We had broken lights , missing buttons , and roaches. The pictures of course don’t match up to what’s previewed .
Stayed 1 night in Mar 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
they accidentally cleaned out my room with my things still inside and gave my room to someone else. i didn’t feel safe at all in this location. towels and sheets are dirty.
Stayed 2 nights in Mar 2024

4/10 Poor

joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

2/10 Terrible

Alicia

Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not recommend

Do not recommend at all. I booked a 2 bed non smoking room. Room I was put into had a heavy smoke smell, towels, comforter and room was poorly cleaned. Asked to be put into another room which took a while since their systems weren’t accurate to show what rooms were occupied. Finally placed in another room which was also horrible but by that time I just needed to sleep. Sheets had yellow stains, no toilet paper. bathroom door had a punch or kick hole and was hanging off the hinge.
Stayed 1 night in Oct 2023

6/10 Okay

Raul

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bad conditions inside of room and outside of hotel
Stayed 1 night in Jul 2023

2/10 Terrible

Joshua

Stayed 1 night in Jun 2023

2/10 Terrible

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Poorly

We got to the hotel at 1:30 am and there was Roaches in the elevator. The room was dirty and there was people fighting outside our room. We didn't feel comfortable or safe at all to the point we left. Very sad because we had to find a new hotel and we didn't have the money to do that it ruined our weekend.
Stayed 3 nights in May 2023

2/10 Terrible

Alfredo

Stayed 2 nights in May 2023

4/10 Poor

Hermez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Unpleasant stay

Sheets were stained and me and my wife had to sleep in separate beds because of that. Toilet wasn’t flushing and tub was stained and dirty
Stayed 1 night in Apr 2023

4/10 Poor

Kibwe

Disliked: Cleanliness, property conditions & facilities, room comfort

NEEDS A LOT OF WORK

Sleeping on the pillows gave me a headache and the sheets were not clean. I had to clean the sheets myself so it would help if they did better housekeeping and got new pillows. The bathtub was in disrepair and look like it had been patched with mesh and there were still holes in it. Unusable bathtub. If they repaired the tub by just getting a new cheap top that will go a long way in fixing the problems.
Stayed 3 nights in Apr 2023

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023