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Hotel Parque Tropical

4.0 star property

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Aerial view
Garden
Free daily buffet breakfast

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast included
  • Pool
  • Gym
  • Laundry

Explore the area

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Avenida de Italia, 1, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Place, Yumbo Shopping Center
    ‪3 min drive‬
  • Place, San Agustin Beach
    ‪4 min drive‬
  • Place, Maspalomas Dunes
    ‪6 min drive‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪21 min drive‬

Room options

View all photos for Double Room Single Use

Desk, bed sheets

Double Room Single Use

  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room (1 Adult + 1 child)

Desk, bed sheets

Double Room (1 Adult + 1 child)

  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (2 adults + 1 child)

Desk, bed sheets

Standard Double Room (2 adults + 1 child)

  • 45 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room (3 adults)

Desk, bed sheets

Standard Double Room (3 adults)

  • 45 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room (2 adults)

Desk, bed sheets

Standard Double Room (2 adults)

9.4 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Standard Room (2 adults + 2 children)

Desk, bed sheets

Standard Room (2 adults + 2 children)

  • 45 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

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About this property

Hotel Parque Tropical

Family-friendly hotel with free breakfast and fitness centre
An outdoor pool, a restaurant and a fitness centre are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Hotel Parque Tropical offers 220 accommodations, which are accessible via exterior corridors and feature complimentary slippers and a hairdryer. Rooms open to furnished balconies. 26-inch LED televisions come with satellite channels.

Bathrooms include baths or showers, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Parque Tropical. During your stay, you're just a quick walk from Paseo Costa Canaria. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and mini golf
  • Just a 4-minute drive from Yumbo Shopping Center and 6 minutes from San Agustin Beach
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Parque Tropical offers its guests a kids' pool, an outdoor pool, an outdoor tennis court, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hotel Parque Tropical.

Smoking is allowed in designated areas at this 4-star San Bartolomé de Tirajana hotel.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:00 AM.
On-site venue – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).
Bar jardin – This poolside bar specialises in international cuisine and serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • bar jardin

Things to do

  • Archery
  • Billiards/pool table
  • Children's pool
  • Gym
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 5 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1971
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LED TV with satellite channels

More

  • Access via exterior corridors
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurant.

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
  • Only dogs are allowed
  • Weight limit: 15 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 2.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Parque Tropical
Hotel Parque Tropical San Bartolome de Tirajana
Parque Tropical
Parque Tropical San Bartolome de Tirajana

Reviews

Hotel Parque Tropical Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 177 out of 266 reviews
Rating 8 - Good. 79 out of 266 reviews
Rating 6 - Okay. 8 out of 266 reviews
Rating 4 - Poor. 2 out of 266 reviews
Rating 2 - Terrible. 0 out of 266 reviews

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant 4 night stay. Clean, nice grounds, pleasant and helpful staff, food was good and with pmenty of choices (we purchased half board). Location can't be beat. Hotel sits right at the beautiful boardwalk, which goes for kilometers in both directions, and the beach is right there on the other side. We arrived in a rental car and found it to be very difficult to find parking, so much so that once we found a space a 1/2 kilometer away, we left the car there for the stay. Consider the bus or other options. The bus system in the area is inexpensive and efficient.
Stayed 4 nights in Mar 2025

8/10 Good

angela maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quiet, relaxing, beautifully maintained gardens, staff in all areas friendly and helpful, cleaning staff amazing, thoroughly enjoyed our stay and will come back soon.... three cheers Parque Tropical and thank you for an amazing holiday...xx
Stayed 28 nights in Feb 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel and grounds with very friendly and helpful staff. The grounds and pool are superb and the hotel is a very short walk from both the beach and the local busses.
Stayed 7 nights in Jan 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2022

10/10 Excellent

AMISH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautifull tropical garden hotel

The hotel is very welcoming, warm and lovely. The gardens are very tranquil , beautifull and relaxing. The staff are very helpfully and very curteous. Staff at every stage from reception to the dinning stage look after you. The rooms are simply great with great view, luckily we had views both of the sea and mountains with a balcony. The location is right on the seafront with all restaurants, superstores , all facilities nearby. The hotel lites up to a magical beautifull gardens with live entertaining music. We felt very welcomed and were looked after very dearly. The breakfast and dinner buffet were simply great with different varieties daily. We would recommend this hotel as it’s a very pleasant stay. Hotel is very clean and full of lovely staff.
Stayed 2 nights in Nov 2019

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

great hotel in good location, near beach, local transport, taxis. Nice rooms, spotlessly clean every where, good food and excellent staff.
Stayed 7 nights in Apr 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very enjoyable stay

This is a very well run hotel. When we arrived we were allocated room 310 with two single beds (we had requested a double). The room overlooked the road, which could be noisy. We were told upon check in that we could move to a terrace room the following day, and we took this option. We were so glad we did, this room 118, was on the ground floor just near the pool, and had a terrace where we could catch the evening sunshine. A far superior room than 310, with a massive double bed and super power shower. It also afforded easy access to the exit to the promenade. We had also taken the half board option, as the add on was cheap. They run three sittings, 6pm to 7, 7 to 8 and 8 to 9. We took the 8 to 9pm option, which appeared to be the least popular, but was great for us as it meant there was no rush to get ready in the evening. The food was great, with a varied theme each night. Overall the staff here are very friendly (reception were a efficient but not a little grumpy). The evening show is OK if a little short. Drinks prices are competitive with outside the hotel. It is worth taking a jumper or jacket in early March as can get quite cool in the evenings with a moderate breeze. The hotel rooms and grounds are kept very clean. The grounds are very pleasant with plants from different places around the world. Overall we would stay again, but are not in the habit of going back to the same hotel / resort twice.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel with beautiful gardens and pool area. Very comfortable outdoor furniture throughout the hotel and on indivudual balconies. Very good restaurant and choice of food. The staff were very hgelpful Bd professional. I would definately return.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens were lovely. Well landscaped and immaculately kept. The bathroom needed serious updating.
Stayed 10 nights in Feb 2019

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

stunning hotel

We had a great time in this amazing hotel! I would recommend it to everyone as it is different from the stereotype of big tourist hotel. We had a great time!
Stayed 8 nights in Dec 2018

10/10 Excellent

Qu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Special hotel environment and lovely staff.

Special environment, very ovely staff who cares about their hotel and the customers’ happiness It’s a wonderful experience for my family.
Stayed 3 nights in Dec 2018

10/10 Excellent

Ken, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, tastefully decorated, large rooms. Full range of amenities and excellent breakfast buffet. Staff very friendly and helpful. FYI, very tiny parking lot, but street spots readily available for low rates.
Stayed 5 nights in Nov 2018

8/10 Good

G, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel at a reasonable price

A lovely hotel, at a very reasonable price. Staff were very knowledgeable and fluent in multiple languages. A great restaurant serving excellent breakfast and dinner buffets, and a great pool. Only downsides were the room we reserved was for 2 singles and 1 sofa bed, but we arrived to 1 double bed and 1 sofa bed. Not the end of the world, and to the credit of the staff, they did say we could move to another room if we came to reception after breakfast the next morning, but considering we were three friends on a weekend away, we couldn't quite muster the energy to get up at 10am to move rooms. My main qualm was with the sunbeds at the pool. It was almost impossible to find a bed after 11am, they all had towels on yet only about half of the people were actually in or around the pool. There was a group of six beds that I didn't see used once for over 3 hours, yet towels were there keeping them on hold. My advice would be to at least have a sign telling guests that beds not to reserve or put beds on hold, or ideally to have a member on staff on duty around the pool. But otherwise we really enjoyed our stay, and would definitely consider coming back here should I return to that part of the island.
Stayed 3 nights in Jul 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel

Really friendly staff make the difference here

8/10 Good

VJ, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel with Tropical Garden

My family stayed for five nights (In Feb). I am pleased that we chose this Hotel to stay. Hotel is very close to beach and my kids enjoyed the Tropical Garden. The hotel setting was beautiful and the food was delicious.
Stayed 5 nights in Feb 2018

10/10 Excellent

isabel, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived 6th Feb and the hotel was full. We were allocated a room at the front of the hotel overlooking a road, however the reception staff said this would be for one night if we wanted to move to a room overlooking the pool and gardens. Which we did. The rooms were large and decorated in a pleasing traditional style. The dining room cannot hold everyone at once hence you have to chose a sitting. there were three, 6,7 and 8. Any entertainers play in the one bar the hotel has which is outside around the pool. The entertainment was of a very high standard. Because it is outside and February, it did get quite cold on some occasions. Bar prices were very competitive compared with nearby establishments. to sum up we spent a fabulous two weeks in mostly strong sunshine in a fabulous hotel with great staff and used the buses to go to other resorts on the island. Highly recommended.
Stayed 14 nights in Feb 2018

10/10 Excellent

David, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An Oasis within the concrete of Maspolomas

We stayed for five nights having stopped for four nights in the mountains and were extremely pleased that we chose this Hotel. The staff, gardens, food, facilities, entertainment and above all prices are all of are really good standard and we would definitely return. We are not big fans of buffets for Dinner but the quality, variety, presentation and service are exceptional with quality wine being available from Euro 12. One major factor for Brits to be aware of is that Hotel Tropical is geared very much towards the older German holiday market which has both its advantages and disadvantages. Also we had a hire car and the Hotel does not have any parking and whilst limited free on street parking is available, be prepared to pay Euro 3 per day. Overall - a great Gran Canaria hotel with the standards found on a Cruise Ship!
Stayed 5 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the beach and lovely calm environment in the gardens. Staff all very attentive and hard working. Exceptionally comfortable beds.
Stayed 2 nights in Jan 2018

10/10 Excellent

Glen, Eastbourne UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel beautiful central gardens

First night we slept in a creaky four poster double bed, (didn't sleep well.) Moved to another room with silent beds for the remaining nights. Only other minor complaint was the faint smell of people smoking, wafting up to our room from the gardens in the evening.
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All was great !

I recommended anybody to choose this hotel for their trip. As a muslim religion, they try to make us the best service as much as they can especially in breakfast and dinner time. Soo glad for their action and personality of their staffs :)

8/10 Good

Jo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable hotel with lovely gardens

We were very happy with most things at the Parque Tropical. We moved our room after the first night as the first one looked over the road and was noisy. No problem at all to change for Bonnie at the front desk to change it for one overlooking the pool which was spacious and very comfortable. The restaurant is excellent serves up a lovely breakfast and supper buffet. The staff are exceptional - helpful, friendly and ever smiling. We loved the way Juan Carlos the food and beverage manager carefully monitored all aspects of the restaurant and did a great meet and greet job!

10/10 Excellent

Jayne, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel,close to beach

Very impressed with every aspect of our stay. Reception staff were very friendly and helpful. Our room was spotlessly clean throughout our stay. The food was delicious with a variety of hot and cold dishes every day. The desserts were divine. We learnt some basic Spanish phrases before we traveled, and this was greatly appreciated by the staff, who in turn would practice their English with us, and also taught us a few more Spanish phrases. Complimentary slippers in the room and well stocked toiletries. Safe can be hired for 2 euros a day. there was also beach towel and bathrobe hire, which we didn't use. Fridge in room was useful, although in the heat milk only stayed fresh for 2 days. Bed was huge and very comfortable.Quilt was far too warm for us so we used the extra blankets provided instead. The hotel garden was well maintained and a pleasant atmosphere. The bar and evening entertainment were very good with a variety of acts, mainly English or multi lingual The hotel is mainly occupied by German guests,but we were never made to feel inferior and all the staff were very welcoming. We only used the pool once, as preferred the beach,but it was warm, although the sunbeds don't get full sun all day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice.But over run with Germans.Everything right down to brochures and TV.No chance with sunbeds, had to compete in dining room etc.They were very arrogant and quite rude. When i go to Spain i expect to feel im in Spain not Germany....

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

You have been warned !

This is a very pleasant hotel conveniently situated near to the beach. However not all rooms have air conditioning.The one I stayed in did not have and for that reason I would not stay there again.It was very unpleasant ! When booking it is not possible to tell if the room has air conditioning as no mention is made of this. I thought it was a reasonable assumption that a hotel in Gran Canaria which is hot all year round would have this facility .