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Hotel Jardines del Carmen

3.0 star property
VIP Access

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Photo gallery for Hotel Jardines del Carmen

Smart TV
Standard Apartment, Multiple Beds | Iron/ironing board, free cots/infant beds, travel cot, free WiFi
Interior
Exterior
Standard Apartment, 1 King Bed | Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Av. Ignacio Allende No. 22, San Cristóbal de las Casas, CHIS, 29250
  • Place, Arches of Carmen
    ‪3 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪7 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪8 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪117 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Apartment, Multiple Beds

Standard Apartment, Multiple Beds | Private kitchen

Standard Apartment, Multiple Beds

  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Apartment, 1 King Bed

Standard Apartment, 1 King Bed | Iron/ironing board, free cots/infant beds, travel cot, free WiFi

Standard Apartment, 1 King Bed

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Iron/ironing board, free cots/infant beds, travel cot, free WiFi

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Iron/ironing board, free cots/infant beds, travel cot, free WiFi

Deluxe Double Room, 2 Double Beds

  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Jardines del Carmen

Hotel with free parking, 9-minute walk to San Cristóbal de las Casas Cathedral
This hotel features a rooftop terrace, laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden and a porter/bellboy are on-site. Change of towels is available on request
Hotel Jardines del Carmen offers 25 accommodations, which are accessible via exterior corridors and feature free toiletries. Rooms open to patios. Smart televisions come with cable channels.

Bathrooms include a shower. This San Cristóbal de las Casas hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel Jardines del Carmen, you're just a quick walk from San Cristóbal de las Casas Cathedral. Free WiFi in public areas, free self-parking and a rooftop terrace are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Services include tour or ticket assistance, a porter and luggage storage
  • Within a 10-minute walk of San Cristóbal de las Casas Cathedral and Arches of Carmen
  • Pets welcome for a fee
Hotel Jardines del Carmen offers its guests a rooftop terrace, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Jardines del Carmen also features laundry facilities, room service (during limited hours), and a front desk safe. Self parking is free.

Smoking is allowed in designated areas at this 3-star San Cristóbal de las Casas hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room cot
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Jardines Carmen San Cristobal de las Casas
Hotel Jardines del Carmen San Cristobal de las Casas
Jardines del Carmen
Jardines del Carmen San Cristobal de las Casas
Hotel Jardines Carmen
Jardines Carmen San Cristobal de las Casas
Hotel Andador Jardines
Jardines Del Carmen
Hotel Jardines del Carmen Hotel
Hotel Jardines del Carmen San Cristóbal de las Casas
Hotel Jardines del Carmen Hotel San Cristóbal de las Casas

Hotel Jardines del Carmen Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 72 reviews
Rating 8 - Good. 26 out of 72 reviews
Rating 6 - Okay. 17 out of 72 reviews
Rating 4 - Poor. 9 out of 72 reviews
Rating 2 - Terrible. 3 out of 72 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was off the historic center, I enjoy the stay in the 2 bed apartment. To get to, it requires a narrow side walk walk. They offer a few parking spots but can be challenging to access if traffic is heavy. After 10pm, they lock the property and you have to hit a buzzer to get in. I was not informed about this so I thought I was locked out for the night until I saw a buzzer above head level. I had a good stay.
Stayed 1 night in Apr 2025

6/10 Okay

Ercilda

Liked: Cleanliness
Bom!
Stayed 1 night in Aug 2021

4/10 Poor

Luis, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities

Cozy n Cold

Cold weather and no hot water. By the time we had warm water it was checkout time. Continental breakfast consisted of small sweet bread, coffee,tea and ripe bananas, a few apples.
Stayed 1 night in Dec 2017

4/10 Poor

Elisabeth, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Nice staff, noisy place

Staff were very nice to me each time I pointed out there was no hot water in the shower, and I was the only guest that week. Amazingly, it took until my last morning for the hot water to work properly. They did issue me with a refund.
Stayed 5 nights in Nov 2017

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities

Jardines

No heat.
Stayed 2 nights in Nov 2017

8/10 Good

Jorge , Tabasco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price, excellent staff, great location.

Good price, excellent staff, great location. very good attention , the days we were there , were fine. Great attention of the team hotel .

6/10 Okay

Tim, Exmouth

Disliked: Cleanliness, property conditions & facilities, room comfort

San Cristobal Chiapas!!

Vheap hotel locatef in the centre of San Cristobal with parking Great for sightseeing but was very old and basic We only returned to the hotel at 11pm in the night so was ok for us

10/10 Excellent

Tom, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and chilled out with friendly staff

This was a very nice quiet and clean place with comfy beds and a good size bathroom. Shower took a while to heat up but thats a miniscule complaint. The staff were very friendly and available all hours of the night if need be. Its a 2 minute walk from the scenic church with 500 stairs and at most a 10 minute walk from the zoccalo and the popular restaraunts and bars. So its very tranquil. The price is good too considering what you get in return.

6/10 Okay

David, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities

Weekend get away

The hotel was clean and comfortable. Only a 5 minute walk from the city center. Neighborhood was quiet and the room for the money was a good deal. Hotel staff was friendly and helpful.

8/10 Good

steve, brisbane, australia

Liked: Cleanliness, property conditions & facilities, room comfort

great position

it is a short walk from the bus stop and to the centre of town, so a great position. I had one of the roof top rooms and the other one was not occupied so I had the roof balcony to myself. the room was clean and the bed was comfortable. I think some pervious reviewers had problems with the hot water. I did not. the staff did not offer help but would help if asked. I would definitely stay here again.

6/10 Okay

Verified traveller

Liked: Staff & service

Jardines del Carmen

This is a bare bones, simple hotel, and is perfect for someone who does not want a fancy hotel. The only drawback is that although it is walking distance to the town center, the sidewalks are narrow and it is necessary to walk part of the way in the street. We would stay there again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

OK, but there are better hotels

I was rather disappointed with the hotel. The biggest factor was that their hot water was non-existent. One had to ask them to turn it on, and then it would take at least an hour sometimes more for it to actually come in. Sometimes I just gave up and took a cold shower which was not fun. The rooms are more run down than their web page lets on as well. There are better hotels in the same price range that don't have these issues. Go with them.

8/10 Good

Harold, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and Helpful

Our van from the border dropped us off in the center of town during a terrential downpour. After hopping into a cab for the hotel we were completely soaked well above our ankles. As we checked in the hotel desk volunteered to dry our clothes and shoes. We found this offer impressive for this part of the world. The hotel itself is quiet with little areas outside the room to go online or meet with someone. Their internet service was excellent. The room was clean with large windows looking into the couryard. The bed was comfortable. But perhaps above all else, the water in the shower had excellent pressure and was HOT!

6/10 Okay

Daria, Florence, Italy

Liked: Cleanliness
Disliked: Room comfort

Nice location

It was nice and clean considering the mexican standards. At the beginning we didn't get warm water from the shower and the flush of the wc was not working but the staff waas fast to solve the problems.

8/10 Good

Pablo, Mexico

Liked: Cleanliness
Disliked: Staff & service

Not a great value

The comfort and the service where not at the level I would expect at the price paid. The hotel is reasonably close to the city center, but the street it is on is not very nice; a lot of cars speed along a narrow street with almost no sidewalks. The service and facilities were quite basic, it would be OK for a European hotel, but in Mexico you can usually get a much better hotel for that price.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
close to every thing hotel room was cold !

4/10 Poor

Annette, WI

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel Jardines del Carmen, san cristobal, chiapas,

We had booked the room for four nights but checked out after the first night. The room had stained carpeting, the toilet leaked, the closet doors were off the tracks, the bed was very low and uncomfortable, and it was very far from the center of town, restaurants, etc. The hotel clerk was very helpful and booked us into another hotel owned by the same company, Los Jardines del Centro. This hotel was beautiful, well maintained, and in a great location.

6/10 Okay

SAM, San Ramon, CA

Liked: Cleanliness, property conditions & facilities

It is an ok hotel

Hotel location is main concern and staff didn't speak any english. Otherwise it looks nice with bright paint and decorations etc.

8/10 Good

David, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities

Good value hotel close to the centre of the city

We stayed at this hotel twice, on the first arrival in San Cristobal, and on our second arrival after returning from Tapachula. The hotel is simple, but clean, secure, and a 5 minute walk to the major walking areas of the city. One nice bonus is the solid wifi signal found, allowing us to communicate with home every night we returned to the hotel. The hotel also has a nice terrace at the top, overlooking the street and surrounding neighborhood. There are some nice flowers up there, along with tables and chairs. It's a nice place to spend some quiet time. The only real negative I can think of is the fact that the place doesn't have a restaurant. If you want breakfast before setting out somewhere, you have to walk a few minutes to the central plaza area. This was not a huge deal for us, but for some people, this might be a deal breaker. Overall, this hotel represents great value, and is in a convenient location (bonus: only a 5 minute drive to the bus station) allowing you to walk without having to pay for a taxi to get everywhere! If you're looking for a 5 star hotel, move along, but if you're looking for value, cleanliness, king size bed, and peace and quiet with a central location, this is a good choice! Most people don't spend more than a couple of days in San Cristobal, so this place is a good choice for a rest stop for weary travelers!

10/10 Excellent

SANTIAGO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Raquel López

Stayed 7 nights in Jul 2025

10/10 Excellent

Yannick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpieza y presentacion

Muy tranquilo y limpio
Stayed 3 nights in Aug 2024

8/10 Good

Arturo

Liked: Cleanliness, property conditions & facilities, room comfort
El cuarto muy cómodo pero al quedar cerca de la recepción se oía mucho el timbre en la madrugada y las voces. Además fueron dos veces a pedirnos que reacomodaramos el auto.
Stayed 2 nights in Aug 2024

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024