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Ibis CĂșcuta Hotel

3.5 star property

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Photo gallery for Ibis CĂșcuta Hotel

Bar (on property)
Lobby sitting area
Miscellaneous
Reception
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
Calle 15 N° 0 - 28, San JosĂ© de CĂșcuta, Norte de Santander, 540006
  • Place, GobernaciĂłn Norte de Santander
    â€Ș8 min walk‬
  • Place, Ventura Plaza Commercial Center
    â€Ș9 min walk‬
  • Place, General Santander Stadium
    â€Ș19 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    â€Ș7 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed (Plug & Play)

Superior Room, 1 Double Bed (Plug & Play) | Premium bedding, down duvets, in-room safe, desk

Superior Room, 1 Double Bed (Plug & Play)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed with Sofa bed

Room, 1 Double Bed with Sofa bed | Premium bedding, down duvets, in-room safe, desk

Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(6 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Premium bedding, down duvets, in-room safe, desk

Room, 1 Double Bed

8.8 out of 10
Excellent
(37 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Premium bedding, down duvets, in-room safe, desk

Twin Room

9.6 out of 10
Exceptional
(11 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Ibis CĂșcuta Hotel

Beaux Arts hotel with 24-hour front desk and restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services and dry cleaning. Housekeeping is available on request.
Ibis CĂșcuta Hotel offers 105 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead.

This San JosĂ© de CĂșcuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Ibis CĂșcuta Hotel, you're just a quick walk from Colon Park. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Colon Park and Cucuta Museum of Culture
  • Airport pick-up shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. The business-friendly Ibis CĂșcuta Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services. Self parking is free.

This Beaux Arts San JosĂ© de CĂșcuta hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Restaurante Ibis Kitchen – On-site family restaurant.
Bar lounge – This bar only serves breakfast. Open 24 hours. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; COP 38,000 for adults and COP 25,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar lounge
  • Restaurante Ibis Kitchen

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 77350 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 38000 for adults and from COP 25000 for children
  • Airport shuttle fee: COP 40000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 77350 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Ibis CĂșcuta Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ibis Cucuta Opening December 2018 Hotel San JosĂ© de CĂșcuta
ibis Cucuta Opening December 2018 Hotel
ibis Cucuta Opening December 2018 San JosĂ© de CĂșcuta
ibis Cucuta Opening December 2018
ibis Cucuta Hotel San JosĂ© de CĂșcuta
ibis Cucuta Hotel
ibis Cucuta San JosĂ© de CĂșcuta
San JosĂ© de CĂșcuta ibis Cucuta Hotel
Hotel ibis Cucuta
ibis Cucuta (Opening December 2018)
Ibis Cucuta San Jose De Cucuta
Ibis CĂșcuta Hotel San JosĂ© de CĂșcuta
Ibis CĂșcuta San JosĂ© de CĂșcuta
Ibis CĂșcuta
Hotel Ibis CĂșcuta Hotel San JosĂ© de CĂșcuta
San JosĂ© de CĂșcuta Ibis CĂșcuta Hotel Hotel
Hotel Ibis CĂșcuta Hotel
ibis Cucuta
ibis Cucuta (Opening December 2018)
Ibis Cucuta San Jose De Cucuta
Ibis CĂșcuta Hotel Hotel
Ibis CĂșcuta Hotel San JosĂ© de CĂșcuta
Ibis CĂșcuta Hotel Hotel San JosĂ© de CĂșcuta

Reviews

Ibis CĂșcuta Hotel Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 461 out of 699 reviews
Rating 8 - Good. 158 out of 699 reviews
Rating 6 - Okay. 39 out of 699 reviews
Rating 4 - Poor. 14 out of 699 reviews
Rating 2 - Terrible. 27 out of 699 reviews

Reviews

2/10 Terrible

Edward

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bad experience
Stayed 1 night in Jun 2025

10/10 Excellent

manuel, Bloomington

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 6 nights in May 2025

10/10 Excellent

Andrea

Stayed 3 nights in May 2025

2/10 Terrible

Giuliana

Travelled with family
Stayed 1 night in May 2025

6/10 Okay

Andres

Travelled with family and small children
Everything Was OK Everything Was Expected
Stayed 1 night in May 2025

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Evans

Stayed 3 nights in Apr 2025

10/10 Excellent

Yonis

Liked: Cleanliness, staff & service, property conditions & facilities
La unica observación que tengo es relativo al aire acondicionado, el cual tenía un ruido que hacía difícil conciliar el sueño. En el restaurant me gustaría ver mås opciones disponibles.
Stayed 1 night in May 2025

10/10 Excellent

Luilly

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

10/10 Excellent

Luis

Stayed 1 night in May 2025

10/10 Excellent

astrid

Stayed 2 nights in Apr 2025

2/10 Terrible

JAIRO

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos, Detroit

Stayed 1 night in Apr 2025

10/10 Excellent

Yomar

Business traveller
Liked: Amenities, property conditions & facilities
Very good and very confort
Stayed 1 night in Apr 2025

10/10 Excellent

Osiris

Stayed 2 nights in Mar 2025

10/10 Excellent

Guillermo

Stayed 1 night in Mar 2025

10/10 Excellent

Gilbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Carolina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, But Check-In Was a Disaster The hotel itself was great—modern, clean, and well-maintained. The rooms and bathrooms were nice, and the breakfast was good. However, the check-in process was a complete mess. We were a group of over 25 people, yet there was only one person handling check-ins. It took over 30 minutes for a second employee to show up, and by then, we had already been waiting far too long. In total, it took over two hours just to get checked in, which was extremely frustrating after a long trip. Once that ordeal was over, the stay was enjoyable, but the hotel really needs to improve its staffing at the front desk.
Stayed 5 nights in Feb 2025

10/10 Excellent

Gilbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

jackeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2025

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025