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Delta Hotels by Marriott San Jose Aurola

3.5 star property

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Photo gallery for Delta Hotels by Marriott San Jose Aurola

Lobby
Indoor pool
Exterior
Lobby
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
5th Street, El Carmen, San José, San José, 10101
  • Place, Morazan Park
    ‪1 min walk‬
  • Place, Casa Amarilla
    ‪3 min walk‬
  • Place, Central Park
    ‪6 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Double Beds, City View

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed, City View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(5 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, City View

Premium bedding, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed with Sofa bed, City View

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(10 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, City View

Junior Suite, 2 Double Beds, City View | Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 2 Double Beds, City View

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Delta Hotels by Marriott San Jose Aurola

Family-friendly hotel with 3 restaurants and casino
Along with 3 restaurants, this smoke-free hotel has a casino and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Delta Hotels by Marriott San Jose Aurola offers 195 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. LED televisions come with premium digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Delta Hotels by Marriott San Jose Aurola. During your stay, you're just a quick walk from Morazan Park. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at El Mirador " Formal Rest", a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute drive from Sabana Park and 6 minutes from National Stadium of Costa Rica
  • Airport, train station pick-up and beach shuttle service available for a fee
Delta Hotels by Marriott San Jose Aurola offers its guests an indoor pool and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 7 meeting rooms, and limo/town car service. Event space at this hotel measures 32292 square feet (3000 square metres) and includes a conference centre. A casino, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Delta Hotels by Marriott San Jose Aurola. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available.

This San José hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
El Mirador " Formal Rest" – This fine-dining restaurant specialises in international cuisine and only serves dinner.
Tropicana Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
La Palma Bar – On-site bar. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: CRC 6,500 to 8,200 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mirador " Formal Rest"
  • La Palma Bar
  • Tropicana Restaurant

Things to do

  • 3 gaming tables
  • 30 slot machines
  • Casino (3,767 square foot of space)
  • Gym
  • Indoor pool

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (32,292 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • High-pile carpet in room
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 17 December 2025 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities

Guests will have access to the following alternative facilities during the renovation:

  • Indoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CRC 6500 to 8200 per person
  • Airport shuttle fee: CRC 30000 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: CRC 30000 (one-way), (from 1 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Delta Hotels by Marriott San Jose Aurola offers transfers from the cruise terminal, ferry terminal, airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Food and beverage purchases at this property are subject to a 10% service charge.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Jose-Aurola
Holiday Inn Jose-Aurola Hotel
Holiday Inn Jose-Aurola Hotel San
Holiday Inn San Jose-Aurola
San Jose-Aurola Holiday Inn
Holiday Inn San Jose Aurola Hotel San Jose
Holiday Inn San Jose Downtown Aurola Costa Rica
Holiday Inn San Jose-Aurola Hotel San Jose
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose

Delta Hotels by Marriott San Jose Aurola Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 85 out of 192 reviews
Rating 8 - Good. 49 out of 192 reviews
Rating 6 - Okay. 20 out of 192 reviews
Rating 4 - Poor. 14 out of 192 reviews
Rating 2 - Terrible. 24 out of 192 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Aaron

Stayed 3 nights in Oct 2025

10/10 Excellent

MCSAM

Stayed 3 nights in Oct 2025

10/10 Excellent

armaina

Stayed 1 night in Oct 2025

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a early flight so the price was good. the only issue is the noise. but with any hotel in a big city you will have noise.
Stayed 1 night in Sep 2025

6/10 Okay

Roxana

Liked: Staff & service

Ubicación centrica

Excelente ubicación del centro. Habitaciones limpias pero no modernas.
Stayed 2 nights in Sep 2025

8/10 Good

Yemisrach

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is great. Some of the employees are very helpful and friendly. The receptionist who works in the morning was very helpful and very pleasant. The guy who works in the bar was very friendly and helpful. The same goes to the bellman working in the morning.
Stayed 3 nights in Aug 2025

6/10 Okay

Bernardo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains on the floor, humidity and ac issues
Stayed 2 nights in Sep 2025

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The building is old, as are the bathroom, carpets and electrical connections. However, the staff is courteous and pleasant and the price was right.
Stayed 3 nights in Sep 2025

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was grwat since the moment we got there. The staff was very friendly. Our room was great.
Stayed 1 night in Jul 2025

4/10 Poor

Giovanna

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Luis Marrero

Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel was amazing coming from the US he was very knowledgeable and gave us places to go etc. thank you !!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff the best. Very helpful
Stayed 1 night in Jun 2025

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true place to stay in the heart of San Jose Awesome hotel best breskfast buffet i will repeat many visits
Stayed 3 nights in May 2025

2/10 Terrible

Emma

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Nigel

Stayed 2 nights in Apr 2025

4/10 Poor

Maxime

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great service - rooms need humidity control

I stayed 2 nights at the Delta Aurola with my family. The staff and their client service approach were remarkable. The Delta Aurola loses points in terms of cleanliness and comfort. As soon as we stepped out of the elevator, there was a strong smell of damp and humidity. The rooms and halls have carpets, which do not help. We had to ask for a room change, and still, we felt like we were covered in humid sheets despite the AC and temperature control. Also, the place needs renovations as the installations were outdated, and some were mouldy. The buffet was good. Again, the service was friendly, very helpful and always with a smile.
Stayed 2 nights in Apr 2025

6/10 Okay

Keira

Travelled with partner
Disliked: Amenities, property conditions & facilities
The location was ideal for getting around San José. Shopping and Cultural aspects were all within walking distance. The area felt safe, and you could easily traverse at night. The hotel dining left a lot to be desired, and more menu options or daily adjustments to the menu would be an asset.
Stayed 2 nights in Apr 2025

8/10 Good

Evelma, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
This city hotel is undergoing renovations to update but they have worked to make sure it’s not unpleasant.
Stayed 2 nights in Apr 2025

10/10 Excellent

Johnathon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very sweet and nice. And i will be back to visit soon
Stayed 4 nights in Apr 2025

4/10 Poor

Julia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort

Don't stay here

They are doing renovations in the whole building. We walked into our room and it smelled musty and everything was damp. We sat on the bed and felt like the sheets were wet. The room was extremely humid and the AC didn't work. We tried to call to the front desk and the phone didn't work. The food and drinks at the bar were not great. We waited an hour for pizza and boneless wings. We stayed at two other much less expensive places on our trip that was much better in all ways. We expected at least that from a Marriot.
Stayed 1 night in Apr 2025

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel in the middle of everything in San Jose. The rooms were clean, although the one we stayed in did have a musty smell. The breakfast was great. The staff was top notch. Parking was easy. The area around the hotel was good. This is the middle of a huge city, so there are always big city issues. We would stay at this hotel again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chirag, Jersey City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Lewis J

Stayed 4 nights in Feb 2025

8/10 Good

guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV system is by far one of the worst I have experienced. Menu is a little short on offerings Everything else is fine
Stayed 5 nights in Mar 2025