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The Row Hotel, BW Signature Collection

3.0 star property

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Photo gallery for The Row Hotel, BW Signature Collection

Breakfast area
Exterior
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory-foam beds, individually decorated, individually furnished, desk
Reception
Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory-foam beds, individually decorated, individually furnished, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Place, Westfield Valley Fair Shopping Mall
    ‪8 min walk‬
  • Place, Santana Row Shopping Center
    ‪11 min walk‬
  • Place, Winchester Mystery House
    ‪20 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(32 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory-foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

2 Queen Beds, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee And Tea Maker

  • Sleeps 4
  • Free Wi-Fi

1 King Bed, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Work Space, Mini Fridge

  • Sleeps 4
  • Free Wi-Fi

1 King Bed, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2
  • Free Wi-Fi

Accessible-1 Queen, Mobility Accessible, Roll in Shower, Grab Bar, Work Desk, Mini Fridge, Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Accessible-1 King, Mobility Accessible, Roll in Shower, Grab Bar, Work Desk, Mini Fridge, Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Suite-1 King Bed, Non-Smoking, 2 Flat Screen Tvs, Living Room, Dining Table, Work Desk, Sofa

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite-1Kingbednon-Smoking2Flatscreentvslivingroomdiningtableworkdesksofacontinentalbreakfast

Memory-foam beds, individually decorated, individually furnished, desk

Suite-1Kingbednon-Smoking2Flatscreentvslivingroomdiningtableworkdesksofacontinentalbreakfast

  • Sleeps 2
  • Free Wi-Fi

View all photos for King Suite with Living Room

Memory-foam beds, individually decorated, individually furnished, desk

King Suite with Living Room

  • Sleeps 2
  • Free Wi-Fi

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  • Breakfast included
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  • Free Wi-Fi
4.1 out of 5, Very good, 1,559 reviews
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About this property

The Row Hotel, BW Signature Collection

Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are on-site.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of The Row Hotel, BW Signature Collection's great location. During your stay, you'll be within walking distance of Santana Row Shopping Center. Free self-parking and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Services include a virtual front desk
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the proximity to shopping
  • Steps from Silicon Valley and 13 minutes on foot from Santana Row Shopping Center
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness centre, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 20

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: USD 20

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

A virtual front desk provides assistance to guests

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa

Kasa The Row San Jose

The Row Hotel, BW Signature Collection Hotel

The Row Hotel, BW Signature Collection San Jose

The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 317 out of 555 reviews
Rating 8 - Good. 112 out of 555 reviews
Rating 6 - Okay. 57 out of 555 reviews
Rating 4 - Poor. 34 out of 555 reviews
Rating 2 - Terrible. 35 out of 555 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Beds comfortable. Easy to get in and out of the hotel. Staff very courteous.
Stayed 1 night in Feb 2026

4/10 Poor

John

Business traveller
Liked: Cleanliness, staff & service, amenities
My truck was broken into.
Stayed 1 night in Feb 2026

10/10 Excellent

Marques

Stayed 1 night in Feb 2026

10/10 Excellent

Sarah

Stayed 1 night in Feb 2026

10/10 Excellent

Xiangyu

Stayed 1 night in Feb 2026

8/10 Good

Sandra

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2025

10/10 Excellent

Violet

Stayed 1 night in Jan 2026

8/10 Good

Molly

Stayed 1 night in Feb 2026

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities
clean room, nice breakfast - but what stood out was the virtual checkout clerk from Nigeria - that was too weird ..
Stayed 2 nights in Feb 2026

10/10 Excellent

Marilyn, Monterey Park

Liked: Cleanliness, amenities, property conditions & facilities
I love it , also they provide excellent breakfast.
Stayed 1 night in Feb 2026

6/10 Okay

Sharareh

Business traveller
Disliked: Amenities
Noise level, minimal amenities inside the room, stains on fitted bedsheet, and unable to figure out the ingredients in the breakfast items because the server was unable to communicate in the local language.
Stayed 2 nights in Feb 2026

10/10 Excellent

Jeremie

Business traveller
Liked: Cleanliness, staff & service, amenities
Very polite staff
Stayed 2 nights in Feb 2026

10/10 Excellent

Pierre

Liked: Cleanliness, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jan 2026

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location! We seem to always book this hotel Everytime we are in San Jose. Friendly staff and very clean rooms
Stayed 1 night in Jan 2026

8/10 Good

Steven

Stayed 1 night in Jan 2026

10/10 Excellent

Rene

Stayed 1 night in Jan 2026

8/10 Good

Jim

Stayed 2 nights in Jan 2026

10/10 Excellent

Veronica

Stayed 3 nights in Jan 2026

4/10 Poor

Kim, Cayucos

It was ok but weird a lil weird. Breakfast is just ok. Room was clean. A computer guy is
Stayed 1 night in Jan 2026

10/10 Excellent

Lucas

Stayed 1 night in Jan 2026

10/10 Excellent

Jailynn

Stayed 3 nights in Jan 2026

10/10 Excellent

Selina Keochai, Madera

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cute and clean place. Very quiet.
Stayed 1 night in Jan 2026

8/10 Good

Itzel, Madera

Stayed 1 night in Jan 2026

6/10 Okay

Marissa

Stayed 1 night in Jan 2026

10/10 Excellent

Hua

Stayed 2 nights in Jan 2026