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The Row Hotel, BW Signature Collection

3.0 star property

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Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory-foam beds, individually decorated
Breakfast area
Breakfast area
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪16 min walk‬
  • Winchester Mystery House
    ‪20 min walk‬
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | 1 bedroom, memory-foam beds, individually decorated

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(19 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, memory-foam beds, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory-foam beds, individually decorated

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

7.0 out of 10
Good
(6 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(12 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are on-site.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of The Row Hotel, BW Signature Collection's great location. During your stay, you'll be within walking distance of Santana Row Shopping Center. Free self-parking and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Services include a virtual front desk
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the proximity to shopping
  • 12 minutes by foot from Westfield Valley Fair Shopping Mall and a 2-minute drive from Santana Row Shopping Center
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness centre, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 195 out of 350 reviews
Rating 8 - Good. 70 out of 350 reviews
Rating 6 - Okay. 37 out of 350 reviews
Rating 4 - Poor. 22 out of 350 reviews
Rating 2 - Terrible. 26 out of 350 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Thang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

shell

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel under the impression that their parking was secure and they were walking distance to Santa Row. Parking is open to the street on the main strip, which we heard all night long thru the thin paned windows. We found the front door/desk were difficult to find. It was mostly clean with comfortable beds. No eggs at breakfast but at least they had sausage. Not at all walking distance to The Row. But it makes for a perfect business stop.
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Stayed 2 nights in Mar 2025

6/10 Okay

Steven

Liked: Staff & service
Room was noisy and carpet had so many stains
Stayed 9 nights in Mar 2025

6/10 Okay

Damien

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Biggest problem I had was the staff breaking the #1 rule of saying our room number out loud instead of just writing or in their case it was in an email. The only reason I didn't request a different room is because there was literally no other person anywhere. That's not safe and I didn't like it being broadcasted. The room at first glance was clean but upon inspection there was dust and smudges in several places, not terrible but then I checked the filter of the AC unit, wiped it with a tissue and it was CAKED with dust. I had to clean it because my partner has asthma and would have had an attack otherwise. The beds were decent enough, didn't cause me pain, I have back issues so this is always a concern. The breakfast was pretty good, nothing too fancy but had a good fresh variety which I always love to see. The staff was good, other than that one mistake, was friendly. The set up was very different than I'm used to. The door lock was just a code so we didnt' have to keep track of a card. Check out was strange because it was a zoom call on a kiosks, different but interesting. All in all, might stay again but will be requesting a head of time that the room is properly cleaned, especially the air con unit.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael, Sacramento

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms here are are super modern and REALLY cool looking, one of ours had blue LEDs in the fancy ceiling, the whole place is gorgeous. Super clean, all the staff were hella nice, I'd expect a place like this to be waaaay more than the $150ish a night we spent. We're in town a few times a year, def be trying to stay here whenever we can.
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriela M A

Stayed 1 night in Mar 2025

6/10 Okay

Jermane

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom is oddly large making room on small size. exhaust fan did not work in bathroom. Our room was on street side and could hear noise all night. My vision is limited so key code access to hotel and room was very inconvenient and difficult to manage.
Stayed 1 night in Mar 2025

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service and stay
Stayed 1 night in Mar 2025

6/10 Okay

lisa

Business traveller
Disliked: Staff & service, property conditions & facilities

If your cool with no staff on site this hotel work

Check in by computer. AI or weird live person. Computer crashes while you try to check in. Robotic person comes on screen and check you in. Polite but will ask you the same questions over and over. Key code for doors and room. So if your travel weary it can be rough. Breakfast is lame.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

Extremely clean and a great stay’
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Feb 2025

4/10 Poor

Lydia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Shushan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

4/10 Poor

Colin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The service at the hotel was really good. The thermostat in our room didn't seem to work correctly, no matter what I or the front desk attendant didthe air conditioner would not blow cold. After the the room got up to 89° I called the front desk and he came up and looked at it. He was unable to get it to blow colder. He said that we could open the window, and did for us. Even after having the window open for several hours the thermostat was still reading 80°.
Stayed 1 night in Mar 2025

6/10 Okay

Yan

Business traveller
Liked: Property conditions & facilities
This is a standard three star hotel and they don't do room cleaning until you check out. During my stay for the 4 days, only one time they cleaned the room because the first day I checked in, the next morning I checked out and extended my stay for the rest 3days. I booked only one night for the first day. So when by the time I extended my stay, they cleaned it. Even after the second day I stayed there and asked for room service, they didn't do it. Please bear in mind that you really need to bear a used room for the rest days of time staying.
Stayed 5 nights in Mar 2025

6/10 Okay

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
Stayed 3 nights in Feb 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Justine

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Joanna, Mired

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect fit an overnight stay
Stayed 1 night in Feb 2025

6/10 Okay

Marites

Business traveller
Disliked: Staff & service, property conditions & facilities
Room is clean but it's different from the picture. You could hear cars from outside.
Stayed 1 night in Feb 2025

2/10 Terrible

Clara

Travelled with family
Disliked: Staff & service
Hotel room next to us was on fire and the hall was full of smoke. Nobody guided us what to do and there was not any employees to support us
Stayed 2 nights in Feb 2025