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AC Hotel by Marriott San Juan Condado

4.0 star property

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Photo gallery for AC Hotel by Marriott San Juan Condado

Property amenity
Rooftop bar
In-room safe, desk, laptop workspace, blackout curtains
View from property
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1369 Ashford Avenue, San Juan, 00907
  • Place, Atlantic Beach
    ‪7 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪9 min walk‬
  • Place, Condado Beach
    ‪3 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(157 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Balcony

8.8 out of 10
Excellent
(68 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, Balcony

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed with Sofa bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed with Sofa bed, Balcony

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Balcony

8.0 out of 10
Very good
(18 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Partial Ocean View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Partial Ocean View

8.0 out of 10
Very good
(10 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Balcony (Hearing Accessible)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

AC Hotel by Marriott San Juan Condado

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site. Housekeeping is available once per stay.
AC Hotel by Marriott San Juan Condado offers 233 accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Smart televisions come with premium cable channels, pay-per-view films and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of AC Hotel by Marriott San Juan Condado's great location. During your stay, you're just a quick walk from Casino del Mar at La Concha Resort. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Spanish cuisine while dining at La Bodeguita De Manolo
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the proximity to shopping
  • Just a 3-minute drive from Condado Beach and a few minutes from Pan American Pier
  • Cats and dogs welcome for a fee
AC Hotel by Marriott San Juan Condado offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 3195 square feet (297 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly AC Hotel by Marriott San Juan Condado. Parking is available for a fee.

This 4-star San Juan hotel is smoke free.

La Bodeguita De Manolo – This restaurant specialises in Spanish cuisine and serves lunch and dinner.
Sobao by Los Cidrines – This coffee shop serves breakfast, lunch and light fare. Open daily.
Bar.C.Lona – On-site rooftop bar. Open daily.
AC Kitchen – This buffet restaurant only serves breakfast. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (USD 25 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • AC Kitchen
  • Bar.C.Lona
  • La Bodeguita De Manolo
  • Sobao by Los Cidrines

Things to do

  • Gym
  • Library
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3,195 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Netflix
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night
  • Destination fee: USD 49.05 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a deadbolt lock
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
This property has a strict no-smoking policy. Violators will be subject to penalties of 350 USD.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ambassador Plaza Hotel
Ambassador Radisson
Hotel Radisson Ambassador
Radisson Ambassador
Radisson Ambassador Plaza Casino
Radisson Ambassador Plaza Casino San Juan
Radisson Ambassador Plaza Hotel
Radisson Ambassador Plaza Hotel & Casino
Radisson Ambassador Plaza Hotel & Casino San Juan
AC Hotel Marriott San Juan Condado
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson
AC Hotel Marriott Condado
AC Marriott San Juan Condado
AC Marriott Condado
Ac By Marriott Juan Condado
AC Hotel by Marriott San Juan Condado Hotel
AC Hotel by Marriott San Juan Condado San Juan
AC Hotel by Marriott San Juan Condado Hotel San Juan

AC Hotel by Marriott San Juan Condado Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 699 out of 1219 reviews
Rating 8 - Good. 243 out of 1219 reviews
Rating 6 - Okay. 151 out of 1219 reviews
Rating 4 - Poor. 61 out of 1219 reviews
Rating 2 - Terrible. 65 out of 1219 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Jason

this is more a business hotel not a vacation spot
Stayed 4 nights in Feb 2026

8/10 Good

Samantha

Stayed 6 nights in Feb 2026

8/10 Good

Tiara, Brooklyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was quiet and sweet. We only stayed for a weekend but we enjoyed every moment of our short stay in Puerto Rico!
Stayed 2 nights in Oct 2025

10/10 Excellent

Samaria

Stayed 8 nights in Jan 2026

10/10 Excellent

Deloris

Stayed 3 nights in Jan 2026

10/10 Excellent

Marcelo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was again a great experience and stay at this property. Service is always great and the room was very clean and everything worked the way it should.
Stayed 4 nights in Feb 2026

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
It was awesome thanks
Stayed 4 nights in Feb 2026

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities
The shower was amazing at this hotel, the staff was absolutely amazing - very polite! The only thing I didn’t love was the lighting in the room there were a couple of lamps and then spot lights through out the room hard to look in the mirror with shadows. Otherwise everything was great!!!
Stayed 2 nights in Feb 2026

6/10 Okay

Aileen

Stayed 3 nights in Feb 2026

10/10 Excellent

RASHEEMA

Stayed 3 nights in Feb 2026

10/10 Excellent

susanna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room was clean, comfortable well appointed modern with simply the best bed to sleep on when you’re on vacation. It’s the reason I booked the hotel and honestly, it really is true. The hotel itself is smaller, but in a great location with a lot of professionals more couples. Less smaller children, which is what we were looking for on our journey.
Stayed 5 nights in Jan 2026

4/10 Poor

Jill

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Nice hotel and most staff were awesome, but the room itself was the worst stay I’ve experienced. To elaborate…Following a flight cancellation on January 31, my husband and I stayed at the AC Hotel Marriott San Juan in room 505 until February 1. While the front desk and bar staff were friendly, our experience was marred by significant issues with the room. Specifically, the roll-in shower flooded within minutes of use. Additionally, I discovered a clump of hair on the shower wall that did not belong to me. I immediately alerted the staff. While a team member arrived to place towels down to manage the flooding, two soaking wet towels were left behind, leaving us with only one dry towel. Furthermore, despite being told the hair had been removed, it remained on the wall. The following morning, I attempted to shower using only the handheld head and ensuring the curtain was closed. The floor began to flood again after only two minutes, forcing me to stop before I could finish washing. The hair was also still visible on the wall. This experience was unacceptable and highly disappointing. I sent this complaint directly to the hotel who had a manager call me. I was offered an apology and a $55 credit. While I appreciate the gesture, this room was costly with taxes and fees, $600+. Do not stay here unless you are desperate for a room due to a flight cancellation or bad weather and know you’re getting ripped off.
Stayed 1 night in Jan 2026

4/10 Poor

Patrice

The room was not ready. Check in was at 4 and although i was eafly
Stayed 1 night in Jan 2026

10/10 Excellent

JANET

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 10 nights in Jan 2026

10/10 Excellent

Davina Helene

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice. Rooms were clean and lovely. Location was good. The staff was wonderful.
Stayed 4 nights in Jan 2026

10/10 Excellent

Angela

Stayed 3 nights in Jan 2026

10/10 Excellent

Yusneli

Stayed 4 nights in Jan 2026

10/10 Excellent

Carmen

Stayed 1 night in Jan 2026

4/10 Poor

Jan

Disliked: Amenities, property conditions & facilities
There was an unpleasant smell in the hotel. The thermostat in my room was locked so I could not adjust the temperature. I moved to another room and I could not get the hot water to turn on in the shower or bathroom sink despite following the instructions. The food in the restaurant is limited at best. This hotel does not meet the Marriott standards to which I am accustomed.
Stayed 5 nights in Jan 2026

10/10 Excellent

Maryrose

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service Will stay again
Stayed 1 night in Jan 2026

10/10 Excellent

Javier

Liked: Cleanliness, property conditions & facilities
Good room excellent staff
Stayed 4 nights in Nov 2025

10/10 Excellent

Binal

Stayed 4 nights in Jan 2026

6/10 Okay

TZU LI

Stayed 5 nights in Jan 2026

10/10 Excellent

elise

Stayed 1 night in Jan 2026

10/10 Excellent

Jorge

Liked: Cleanliness, property conditions & facilities
Short but enjoyable. Area is full of good places to eat and have fun.
Stayed 2 nights in Jan 2026