6/10 Okay
Sandra G., Denver
25 Jan 2026
We booked Gary’s place from December 25–30, 2025. The apartment was clean, attractive, and accurately reflected in the photos.Before booking, I asked Gary about having one additional guest for one night (my brother, who would drive us to the airport early the final day). He stated this was fine, as long as it was only one night, with no further disclosures or limitations shared. Later, we noticed the listing mentioned a 20/night fee for additional guests.After arrival—and after the cancellation deadline of December 12 had passed—we asked if my brother could stay two nights instead of one. Only then did Gary disclose that the apartment cannot accommodate more than four people due to water system limitations. This critical issue was not disclosed earlier, despite my initial inquiry about an extra guest. Had this been explained prior to the cancellation deadline, we would have cancelled the reservation.We were four adult women, active throughout the day, and reasonably expected normal water pressure and temperature. Gary explained the building was old and said we should be fine, adding that a Planet Fitness nearby could be used if needed. Wanting to avoid stress and enjoy our vacation, we proceeded.Unfortunately, the water problems were severe. Shower temperature was impossible to regulate, frequently becoming scalding hot to the point of pain. We had to shower in short bursts—turning the water off repeatedly to avoid burns. We contacted Gary multiple times; while he wa
Sandra G.
Stayed 5 nights in Dec 2025
